When DataDirect Technologies was acquired by Progress Software I was brought on as a solutions consultant but since then I have had a varied and dynamic career in the 10 years I have been employed here. ★ September 2014 – January 2017. Director, Sales Engineering and Field EnablementThe responsibilities include hiring, training, mentoring and managing a team of sales engineers whose job it is to support and enable the sales teams to perform effectively and efficiently. In addition, the team is responsible for implementing phase II of our highly successful live-chat initiative. We also have responsibility for analyzing key performance indicators of the business to make recommendations on key programs.★ March 2014 - August 2014. Director, Operations for Application Development and Pacific Our cross functional team had responsibility to design, implement, and staff a global live chat initiative, the first in the company’s history. We worked closely with Product Management and Product Marketing to roll out our field and partner training One of our additional tasks was to work with sales operations and finance to design reports for key performance indicators (KPI) and we participated in key customer engagements for new application development platforms all designed to drive revenueIn previous assignments at Progress Software I held the following positions (see details below)September 2012 - February 2014. Director, Global Field Readiness. December 2010 - August 2012. Connect Product Marketing ManagerDecember 2005 - December 2010. Solutions ConsultantJune 2002 - November 2005. OEM Support Engineer as part of Data Direct For detailed list of accomplishments, please connect with me on LinkedIn

My responsibilities included:► Creating and executing on readiness programs for worldwide sales teams and working with various constituencies to develop a world class sales and field training regimen for both new hires and existing personnel.► Leveraging product marketing, field marketing, product management, engineering, executive staff and other functions in addition to sales to deliver high value, on-demand learning in addition to tools sales can use to close new business. ► Developing curriculum for worldwide sales reps and Systems Engineers and developingand delivering training for distributors and re-sellers in Eastern Europe and Asia-Pacific.► Using innovative techniques and delivery mechanisms to reach a dispersed, global field organization; adopt new technologies as they become practical while driving formal monthly, quarterly and annual learning programs and events as defined by the strategy to enhance the capabilities and productivity of the global field organization.► Keeping a pulse on the competitive landscape, industry trends, customers and field personnel such that curriculum adjustments and delivery mechanisms are timely and high value.

As a marketing professional experienced in a multi-tasking product marketing role, my responsibilities included a customer reference program, interviewing customers and editing/approving final content,writing and publishing web content. In addition, I headed training for global sales teams in the US, Europe, Asia, Australia and New Zealand and assisted with coordinating, representing, and technical resource at trade shows

I was hired to act as software industry presales professional because of my proven track record for success with multiple sales teams. I worked with inside account executives as their technical resource, to help close new business. This position required special skills including:►Setting up multiple environments to reproduce technical issues, learning more about IT infrastructure to determine which solution will best fit the clients'​ needs, and assisting clients' in setting up their proof of concept.► I also assisted in the career development of other technical personnel through training and mentoring.►Experience with several programming languages, operating systems, applications, and databases: - java, ADO.NET, C, C# - AIX, HPUX, Solaris, Linux, Windows - Oracle, SQL Server, DB2, MySQL, Sybase, Informix - SAS, Cognos Reporting, Crystal Reports, SAP, Peoplesoft - ODBC, JDBC, ADO (OLE DB), ADO.NET - Cloud Computing, Salesforce.com, web services.

DataDirect Technologies, Inc. provides data connectivity, mainframe integration, and data integration software products. As of December 23, 2003, DataDirect Technologies, Inc. was acquired by Progress Software Corp. While still part of DataDirect Technologies or as an employee of Progress Software I performed at two different positions:June 2004 - November 2005. OEM Support Engineer troubleshooting issues and setting up environments for major partners.2002 – 2004. Support Engineer troubleshooting and answering product questions , setting up environments, reproducing customer issues and documenting them for development.For detailed list of accomplishments, please connect with me on LinkedIn

-Account management-Managed customer/tenant relationships-Managed billing and billing discrepancies-Assisted with collections-Entered leases and lease details into CRM-Worked with end of year common area maintenance and tax balances