Paul Sidoti

Paul Sidoti Email and Phone Number

Sr Strategic Customer Service Manager (SCSM) @ Oracle
redwood shores, california, united states
Paul Sidoti's Location
Columbia, Pennsylvania, United States, United States
Paul Sidoti's Contact Details

Paul Sidoti personal email

n/a
About Paul Sidoti

Currently function with an elite team of workers to identify, analyze and resolve issues in customer Oracle Cloud Infrastructure (OCI) environments. Adopt a ‘fix one, fix many’ methodology when identifying potential issues. Develop custom automation to deploy global fixes thoughout the entire OCI fleet.Specialties: • Automation development and deployment• APEX Reporting and tracking• Strong troubleshooting and resolution skills

Paul Sidoti's Current Company Details
Oracle

Oracle

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Sr Strategic Customer Service Manager (SCSM)
redwood shores, california, united states
Website:
oracle.com
Employees:
184101
Paul Sidoti Work Experience Details
  • Oracle
    Strategic Customer Service Manager (Scsm)
    Oracle Oct 2021 - Present
    The Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with primary objective of optimal product and service experience for strategic accounts running business on Oracle’s Cloud Database Platforms: Autonomous Database, DB and Exa Cloud Services, Exadata, and ZDLRA. As part of the SCP Team, The Strategic Customer Service Managers (SCSM) act as: A single, expert source for Oracle cloud database support & innovation needs Advocate for Best Practices, Accelerators, and Tools from Oracle Services On-demand certified experts & global delivery capabilities to ensure you succeed with Cloud database services
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  • Oracle
    It Senior Principal Consultant, Managed Cloud - Cloud Stabilization Program
    Oracle Sep 2020 - Oct 2021
    Work with an elite team of members to identity, analyze and resolve issues on a global fleet level within Customer OCI (Oracle Cloud Infrastructure) environments. Adopt a ‘fix one, fix many’ methodology when identifying potential issues. Develop custom automation to deploy global fixes throughout the entire OCI fleet. - Create custom APEX applications to manage and report OCI global fix deployment activities - Develop automation to rapidly deploy identified fixes to the OCI fleet - Help internal teams develop strategies to maintain and report on projects. - Utilize both APEX and Confluence depending on desired results of teams
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  • Oracle
    It Senior Principal Consultant, Managed Cloud - Production Manager
    Oracle Jul 2006 - Sep 2020
    Customer facing, Cloud Services technical representative responsible for multiple fortune 500, Public Cloud and Commodity clients. Help coordinate major activities ranging from simple patches to complex upgrades and installations as well as technical hands on troubleshooting of major go-no-go decisions.Work closely with client and various Cloud Services teams to ensure SLA’s and customer expectations are met, and in most cases, surpassed. Function as the first point of contact for technical issues that may arise in various environment types and technologies.
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  • Thoughtdigital
    Principal Consultant
    Thoughtdigital Nov 2005 - Jul 2006
    Duties include, but are not limited to, Oracle Applications DBA, Linux sysadmin and Oracle DBA. Responsible for training client’s IT staff in the system administration procedures for Oracle Financial Applications. • Responsible for installs and upgrades for numerous clients on multiple environments.• Point release updates from 11.5.7  11.5.10 Linux, 11.5.9  11.5.10 AIX• Fresh Installations of 11.5.10.2 on a Linux environment and Sun Solaris environment• Fresh Installation of 11.5.10.2 Special Edition on Linux environment.• Family Pack upgrades including HR, FIN, MKT, MAS and ATG• Implemented install strategies and procedures for all clients to streamline installation process and simplify clone process.• Trained clients on basic 11.5.10 admin procedures.• Database Troubleshooting and Tuning• Setup statspack to gather information on current environment• Analyzed output and documented finding in a clear and concise format• Detailed recommendations and procedures on how to improveperformance
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  • Biztech Solutions, Inc.
    Sr Oracle Applications Dba
    Biztech Solutions, Inc. Aug 2005 - Oct 2005
    Sole resource for all DBA and Linux OS duties on the client sites pertaining to Oracle Applications. Managed client’s resources to keep projects on time and on budget• Responsible for installs and upgrades for numerous clients on multiple environments.• Point release updates from 11.5.5 --> 11.5.9 Linux, 11.5.9 --> 11.5.10 Windows, 11.0.3 --> 11.5.9 Windows• Responsible for Family Pack upgrade in 11.5.9 on windows 2003 server environment•Point release updates from 11.5.5 --> 11.5.9 Linux, 11.5.9 --> 11.5.10 Windows, 11.0.3 --> 11.5.9 Windows•Responsible for Family Pack upgrade in 11.5.9 on windows 2003 server environment
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  • Marvel Enterprises
    Sr Database Specialist
    Marvel Enterprises Aug 2004 - Aug 2005
    •Responsible for installs and upgrades for numerous clients on multiple environments.•Upgrade Oracle Applications 11.5.6 -->11.5.9•Migrate Oracle Applications from HPUX to Linux•Utilize Quest Central to maintain all database and applications environments•Installed and configured Quest Foglight for 24/7 monitoring of all productions instances•ADI installation and configuration•Performance tune production database •Shared pool tweaks •Procedure locking in shared memory •Multi thread configuration of applications •Concurrent Manager Tuning•Sarbanes-Oxley •Disaster Recovery Policies and Procedures •Created, compiled and documented policies •Change Management Policies and Procedures •Accepted by external auditor of our SOX compliancy •Change Management Policies and Procedures •Utilize Oracle Enterprise Manager to facilitate changed to the database
  • Cheshire Technology
    Project Manager/Sr Technical Oracle Consultant
    Cheshire Technology Nov 2000 - Aug 2004
    •Responsible for installs and upgrades for numerous clients on multiple environments.Oversaw three remote clients•Helped facilitate and coordinate time and resource management for all projects within the database environment•Scheduled downtime and outages•Managed upgrades/patches•Assigned and oversaw projects ranging from:•Simple export/import•Complex database migration between platforms•Issue management•Documentation management•Helped facilitate and coordinate time and resource management for all projects within the database environment
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Paul Sidoti Skills

Oracle Databases Disaster Recovery Linux Oracle Applications Change Management Performance Tuning Troubleshooting Erp Oracle E Business Suite Cloud Computing Enterprise Architecture Integration Management Project Management System Administration Windows Server

Paul Sidoti Education Details

Frequently Asked Questions about Paul Sidoti

What company does Paul Sidoti work for?

Paul Sidoti works for Oracle

What is Paul Sidoti's role at the current company?

Paul Sidoti's current role is Sr Strategic Customer Service Manager (SCSM).

What is Paul Sidoti's email address?

Paul Sidoti's email address is p_****@****ast.net

What is Paul Sidoti's direct phone number?

Paul Sidoti's direct phone number is +171744*****

What schools did Paul Sidoti attend?

Paul Sidoti attended Susquehanna University.

What skills is Paul Sidoti known for?

Paul Sidoti has skills like Oracle, Databases, Disaster Recovery, Linux, Oracle Applications, Change Management, Performance Tuning, Troubleshooting, Erp, Oracle E Business Suite, Cloud Computing, Enterprise Architecture.

Who are Paul Sidoti's colleagues?

Paul Sidoti's colleagues are Avinash Tiwari, Aseemiftikar Naikwadi, Gerald Kong, Petr Pachovsky, Maria Cristina Foss, Rishi Bansal, Roberta-Alexandra Mocanu.

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