Paul Sidoti Email & Phone Number

The Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with primary objective of optimal product and service experience for strategic accounts running business on Oracle’s Cloud Database Platforms: Autonomous Database, DB and Exa Cloud Services, Exadata, and ZDLRA. As part of the SCP Team, The Strategic Customer Service Managers (SCSM) act as: A single, expert source for Oracle cloud database support & innovation needs Advocate for Best Practices, Accelerators, and Tools from Oracle Services On-demand certified experts & global delivery capabilities to ensure you succeed with Cloud database services

Work with an elite team of members to identity, analyze and resolve issues on a global fleet level within Customer OCI (Oracle Cloud Infrastructure) environments. Adopt a ‘fix one, fix many’ methodology when identifying potential issues. Develop custom automation to deploy global fixes throughout the entire OCI fleet. - Create custom APEX applications to manage and report OCI global fix deployment activities - Develop automation to rapidly deploy identified fixes to the OCI fleet - Help internal teams develop strategies to maintain and report on projects. - Utilize both APEX and Confluence depending on desired results of teams

Customer facing, Cloud Services technical representative responsible for multiple fortune 500, Public Cloud and Commodity clients. Help coordinate major activities ranging from simple patches to complex upgrades and installations as well as technical hands on troubleshooting of major go-no-go decisions.Work closely with client and various Cloud Services teams to ensure SLA’s and customer expectations are met, and in most cases, surpassed. Function as the first point of contact for technical issues that may arise in various environment types and technologies.

Duties include, but are not limited to, Oracle Applications DBA, Linux sysadmin and Oracle DBA. Responsible for training client’s IT staff in the system administration procedures for Oracle Financial Applications. • Responsible for installs and upgrades for numerous clients on multiple environments.• Point release updates from 11.5.7  11.5.10 Linux, 11.5.9  11.5.10 AIX• Fresh Installations of 11.5.10.2 on a Linux environment and Sun Solaris environment• Fresh Installation of 11.5.10.2 Special Edition on Linux environment.• Family Pack upgrades including HR, FIN, MKT, MAS and ATG• Implemented install strategies and procedures for all clients to streamline installation process and simplify clone process.• Trained clients on basic 11.5.10 admin procedures.• Database Troubleshooting and Tuning• Setup statspack to gather information on current environment• Analyzed output and documented finding in a clear and concise format• Detailed recommendations and procedures on how to improveperformance

Sole resource for all DBA and Linux OS duties on the client sites pertaining to Oracle Applications. Managed client’s resources to keep projects on time and on budget• Responsible for installs and upgrades for numerous clients on multiple environments.• Point release updates from 11.5.5 --> 11.5.9 Linux, 11.5.9 --> 11.5.10 Windows, 11.0.3 --> 11.5.9 Windows• Responsible for Family Pack upgrade in 11.5.9 on windows 2003 server environment•Point release updates from 11.5.5 --> 11.5.9 Linux, 11.5.9 --> 11.5.10 Windows, 11.0.3 --> 11.5.9 Windows•Responsible for Family Pack upgrade in 11.5.9 on windows 2003 server environment

•Responsible for installs and upgrades for numerous clients on multiple environments.•Upgrade Oracle Applications 11.5.6 -->11.5.9•Migrate Oracle Applications from HPUX to Linux•Utilize Quest Central to maintain all database and applications environments•Installed and configured Quest Foglight for 24/7 monitoring of all productions instances•ADI installation and configuration•Performance tune production database •Shared pool tweaks •Procedure locking in shared memory •Multi thread configuration of applications •Concurrent Manager Tuning•Sarbanes-Oxley •Disaster Recovery Policies and Procedures •Created, compiled and documented policies •Change Management Policies and Procedures •Accepted by external auditor of our SOX compliancy •Change Management Policies and Procedures •Utilize Oracle Enterprise Manager to facilitate changed to the database

•Responsible for installs and upgrades for numerous clients on multiple environments.Oversaw three remote clients•Helped facilitate and coordinate time and resource management for all projects within the database environment•Scheduled downtime and outages•Managed upgrades/patches•Assigned and oversaw projects ranging from:•Simple export/import•Complex database migration between platforms•Issue management•Documentation management•Helped facilitate and coordinate time and resource management for all projects within the database environment