Complete IT Service & Operations reviews for small, medium, and global enterprise organizations.Recommended strategic process improvement measures to improve enterprise IT operations, service delivery, incident management, and change & release management functions. Industry Projects Includes Financial Services, Telecommunication, Pharmaceutical, Medical, Legal, Solar, Platform, and Software as a Service.

Responsible to evolve the processes and governance necessary to elevate value creation of cross-functional PMO, established key vendor relationship program, and created processes to ensure complex, multi-disciplinary projects, and strategic initiatives are successfully delivered across diverse and dynamic teams to deliver balanced and integrated solutions.Senior Leader of cross-functional PMO of the business relationship management, project management, business solutions, infrastructure engineering, cloud & platform, cybersecurity, HR IT and workspace technologies teams.• Implemented consistent enterprise-wide processes, protocols, and utilities to ensure all significant enterprise projects were properly reported within appropriate business value frequency.• Reviewed and established ITIL v3 process review methodology across enterprise technology and facilitate documentation and procedural changes to meet evolving business demands.

Leading the integration of business, data, and infrastructure recovery, I set the standard for global business continuity. I forged strong relationships with key internal stakeholders, getting them to buy into transformative plans. I built the Continuity of Business Team from locally based operations to a global team.• Delivered new suite of enterprise-wide process, protocols, and utilities to ensure internal IT assets could support business during unplanned disruption of services, including natural disasters and cyber-attacks.• Led process improvements, establishing method to validate more than 4000 internal applications and externally / supplier / third party vendors.• Designed and migrated Second Line of Defense (SLoD) Continuity of Business Team from locally based operations to global team to meet evolving enterprise business needs.

Led multiple enterprise wide global IT operations, service delivery, infrastructure and support teams through various IT transformations. Transformed global processes and procedures to provide improved IT service and reliability to all internal and external users while also significantly reducing cost. Served as senior leader to Executive Management Team on critical production issues. Managed information security, release planning, scheduling, and implementation of infrastructure and software platform changes for all HP Wed based applications and all Financial Services, Human Resources, Legal & Real Estate IT assets. Directed crisis management operations, overseeing Critical Service Management team responsible for ensuring business functionality of more than 2000 global assets.• Drove business to exceed service-level objectives, increasing up-time and enhancing revenue for HP business teams.• Played key role in designing new global change and release management process for entire organization.• Designed new global governance model and testing process to mitigate against cyber security threats.• Led consolidation of applications to centralized data center for financial services, saving hundreds of millions of dollars in annual maintenance and enabling faster to market times for new software.• Developed and implemented disaster recovery, business continuity, asset management, and security management plans for all financial services.• Business Information Security Manager for shared services: financial services, fiance, human resources , etc to ensure solutions were implemented and maintained conforming to IT Security policies. • Championed creation of new global crisis management team to respond to major IT disruptions.• Managed Development, Testing ,and Production infrastructure and software platforms for all financial services assets; supervised support staff.

As the senior project lead for the Merrill Lynch Wealth Management Technology Platform, I managed product integration, security management and platform releases, providing technical support, and liaised with third party vendors and support personnel to validate services. I also coordinated across internal and external resources for branch backup and recovery solutions.• Designed and implemented coordinated release process and schedule for integrated software and platform components aligned with client release schedule.• Managed and validated application packaging, facilitating delivery of required images and deployment targets to software distribution vendor.• Facilitated integration, testing, and deployment verification of platform components to ensure product integrity and supportability.• Implemented information security and testing across platform to meet and exceed global regulatory requirements.• Prepared technical documentation, impact analysis, and release information for management and service groups and release notes for end-users.