With 20+ years of international expertise in Digital Experience (Dx) and Customer Experience (Cx) industry with strong technical and commercial expertise. A dynamic presenter who brings solutions to life engaging the customer and gets the job done. A dynamic, driven, self-motivated and successful professional with a track record of managing teams through complex sales cycles leading to wins with large blue chip clients bring revenue through the development of account plans and building relationships with existing and prospective clients and channels partners.Significant experience in Product Management and Consultancy in Voice Analytics and Text Analytics, I have played a critical role in creating and driving a product from conception to full production, understanding every detail and every customers thought to create and deliver the vision. I am a great communicator and problem solver with strong commercial and technical awareness and background to pick up new products/solutions across new markets quickly and translate them over to business advantages and sales. Key skills include: solution sales, product management and business consultancy, business development, project management and strategic planning, building relationships, negotiating contracts, managing channel partners, bid management, recruiting, managing and coaching teams, end-to-end presales, demonstrations, presentations (C-level to IT), proposals, RFx responses, hosting meetings and workshops.A broad knowledge of a number of products and Contact Centre solutions including: Genesys, Avaya, Cisco, Intradiem, Interactive Intelligence, IVR, Call Recording, Voice Analytics, CRM, Billing, Survey tools, connectivity and SaaS models. I am loyal and hard working, I drive myself to learn and listen, create and build, with great vision I can build products, teams and fill customers with a new found excitement.