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Paul Norman is listed as Service Delivery Manager at Travelport | Customer Service Manager, Service Delivery Manager at Travelport, a company with 3779 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for Paul Norman.
Paul Norman previously worked as Service Delivery Manager at Travelport and Customer Service Manager at Travelport. Paul Norman holds Avce Travel & Tourism, Advanced Travel & Tourism, Pass from Brockenhurst College.
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As a Service Delivery Manager at Travelport, I have experience in leading customer experience and crisis management teams, working with top tier global customers, and supporting overseas colleagues on new system implementations. My mission is to deliver the best end results for both customers and employer, by constantly reviewing processes and training, driving improved NPS scores, customer/employee satisfaction, and business targets.I excel at finding efficiencies to help customers get the most from our products, improve workflows, and provide them with additional support when working with our internal teams. I also enable my colleagues to be more confident with problem handling/change management, by providing support on system logic, functionality, and entries/commands. I have a strong background in travel and tourism, and a high level of product and system knowledge, which allows me to be an expert in my field and a valuable partner for our customers.
Listed skills include Travel, Team Leadership, Travel Management, Tourism, and 12 others.
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A career timeline built from the work history available for this profile.
Melbourne, Victoria, Australia
Working with our Top Tier global customers on improving existing processes and workflows while maintaining a high level of support and service on their existing setup.Most recently working on an expansion project of an existing customer to the local market - assisting with training, provisioning, ongoing support and workflow/product recommendations.This.
Sydney, Australia
Support and manage a team of Customer Service Executives for the Pacific region.Work closely with our outsourced vendor to maintain the same high levels of customer experience and satisfaction across both teams to help grow our NPS and CSAT results. Provide regular statistics and feedback on calls, incidents and feedback to track against KPI and SLA set by.
Sydney, Australia
Assisting Travelport's premier customers in the Pacific region (Australia and New Zealand) with their system and process related issues. This could range from product related issues to technical errors between Travelport and suppliers/providers.Maintain call targets for handle times and answer times to ensure the customers receive a high level of service.
Sydney, Australia
Specialised in Round the World itineraries and fares for a niche brand of Flight Centre Australia.- Building complex itineraries- Understanding logics used in more complicated fares- Learning multi carrier rules for complete itineraries
London, United Kingdom
Travel Consultant in busy multi-team walk in location- Put together travel itineraries for leisure and business customers- Assist with all travel related needs such as insurance, car hire, flights, trains- Understand the different types of travel and the best options for the customers
Other employees you can reach at travelport.com. View company contacts for 3779 employees →
Andrea Holmes
Colleague at Travelport
Atlanta, Georgia, United States, United States
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Tammie Hawkins
Colleague at Travelport
Slough, England, United Kingdom, United Kingdom
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Michael Gonzalez
Colleague at Travelport
Zapopan, Jalisco, Mexico, Mexico
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Jeff Eichman
Colleague at Travelport
Allentown, Pennsylvania, United States, United States
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Nelson Almeida
Colleague at Travelport
Lisbon Metropolitan Area, Portugal
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Lacole Gay
Colleague at Travelport
Snellville, Georgia, United States, United States
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Qing Xiao
Colleague at Travelport
Tuscaloosa, Alabama, United States, United States
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Emilien Alix Gouendo Tessoua
Colleague at Travelport
Libreville, Estuaire Province, Gabon, Gabon
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Gary Ishida
Colleague at Travelport
Aurora, Colorado, United States, United States
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Su Hnin Lwin
Colleague at Travelport
Singapore, Singapore, Singapore
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Quick answers generated from the profile data available on this page.
Paul Norman works for Travelport.
Paul Norman is listed as Service Delivery Manager at Travelport | Customer Service Manager, Service Delivery Manager at Travelport.
Paul Norman is based in Melbourne, Victoria, Australia while working with Travelport.
Paul Norman has worked for Travelport and Flight Centre.
Paul Norman's colleagues at Travelport include Andrea Holmes, Tammie Hawkins, Michael Gonzalez, Jeff Eichman, and Nelson Almeida.
You can use AeroLeads to view verified contact signals for Paul Norman at Travelport, including work email, phone, and LinkedIn data when available.
Paul Norman holds Avce Travel & Tourism, Advanced Travel & Tourism, Pass from Brockenhurst College.
Paul Norman is listed with skills including Travel, Team Leadership, Travel Management, Tourism, Leisure Travel, Customer Service, Management, and Galileo.
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