Paul Sofronoff Ll.B, Ll.M, Mba, Maicd Email and Phone Number
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd work email
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Paul Sofronoff Ll.B, Ll.M, Mba, Maicd personal email
Twenty years operational experience in Insurance, driving teams to exceed performance targets and achieve top quartile engagement. Brought early career skills as a lawyer, into an operational context to deliver deep strategic and creative thinking. Strong people engagement, including leading large and remote teams (>600 people).Able to balance people engagement and performance uplift - successfully achieved a number of 'turnarounds' that delivered balanced outcomes. Confident relaxed presenter and communicator to all audiences. Experienced media spokesperson, including live national TV.Worked on both sides of regulatory environment, including time spent as a senior departmental advisor to Attorneys General in two States.Specialties: Blending analytical legal skills with commercial business acumen to create compelling and engaging strategies. Strong people leader who builds effective teams who deliver sustained above expectation results. International Outsourcing.
Self-Employed
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Independent ConsultantSelf-EmployedAlphington, Vic, Au
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Non Executive DirectorInsurance Council Of Australia Dec 2022 - Dec 2023Australia -
Chief Insurance OfficerRoyal Automobile Club Of Tasmania (Ract) Nov 2021 - Dec 2023Hobart, Tasmania, AustraliaLeading a successful end to end motor and home insurer after RACT ended JV with Suncorp. Successfully navigated a risky transition stage involving significant change. Reshaped repair strategy to deal with supply chain impacts, industry wide claims inflation, and the lingering impacts of COVID. Significant uplift in people engagement and rebuild of capability. Reinsurance program planning and presentation to global reinsurers achieving better than market outcomes. RACT Insurance won the ANZIIF Small to Medium General Insurer of the Year in 2022 and 2023. -
Head Of Claims OptimisationSuncorp Group Jul 2019 - Jun 2021Melbourne, Victoria, AustraliaOversaw the strategic initiatives and projects that support Suncorp's Motor, Property and Specialty claims operations. A link between business problems and technological solutions, I found ways to create better experiences for customers and Suncorp people. Achievements included the successful completion of a 3 year Business Improvement Program for Motor and Property Claims, that delivered >$150M in benefit. Also accountable for Large Event Plan and delivery supporting claims. Coordinated COVID response and supported successful WFH transition for 2,500 people. -
Head Of Motor ClaimsSuncorp Group Jul 2018 - Jul 2019Melbourne, Victoria, AustraliaAccountable for all motor claims across the Suncorp Group of Insurance Brands, including commercial fleet (>$1.5b). Responsible for delivering great customer outcomes, whilst maintaining industry leading cost, quality and timeliness repair outcomes. Oversaw response to Sydney hail events which saw large dedicated assessment and repair hubs created to complete repairs, faster than the rest of the insurance industry. [Parental Leave cover]
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Head Of Investigations, Recoveries And Settlements - InsuranceSuncorp Group Apr 2016 - Jul 2018Melbourne, AustraliaExpanded accountability to include identification and investigation of fraudulent claims for Suncorp Group of Insurance Brands (~450 people in total, plus 300 offshore). Created business case to significantly uplift investment in data science, systems and resources to double the rate of successful declines related to fraud. Investment in Intelligence function that focussed on data analytics, pattern identification, networks and detection of systemic fraud. Built partnerships with police services, resulting in successful prosecution of organised fraud teams. This team was widely regarded as the industry benchmark. Maintained strong financial performance in relation to recovery and settlements, as well as created strong strategic and tactical responses to the scourge of credit hire and recovery agents.
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Executive Manager - Recoveries And Settlements InsuranceSuncorp Group Jul 2014 - Mar 2016Melbourne, AustraliaTook on team with poor financial performance and low quartile people engagement (~350 people plus 300 offshore). I drove successful recalibration of teams around driving for performance, as well as better collaboration with recently outsourced recoveries team in India. Under my leadership, the team exceeded all financial targets, including those delivered offshore. In addition, we achieved the highest people engagement score for Suncorp Insurance.
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Principal Strategic InnovationSuncorp Group Jul 2013 - Jun 2014Melbourne, Australia12 month secondment into Suncorp's dedicated Personal Insurance Strategic Innovation team.
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Executive Manager Personal Insurance OperationsSuncorp Feb 2010 - Jul 2013National accountability for Personal Insurance Operations across all Suncorp brands, including AAMI, APIA, GIO, Suncorp, Just Cars, Bingle, Shannons and Vero. Includes a range of portfolios, including all customer communication, policy administration, risk and compliance and dispute resolution. Delivered and maintained a very successful international outsourcing program of work with India.
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Bid Committee MemberIntelligent Transport Systems Collaborative Research Centre Dec 2013 - Dec 2014Australia
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Executive Manager Business Development And IntegrationAami Jan 2008 - Feb 2010National accountability and integration of all of AAMI's IT needs including mainframe applications, internet, intranet, networks and infrastructure, and telephony. -
State Manager TasmaniaAami Nov 2005 - Dec 2007End to end responsibility for AAMI's operation across Tasmania including people, pricing, repair management, marketing and sponsorship. Full P&L accountability for the leading Tasmanian motor and home insurer. Extensive media spokesperson role with regular television interviews.
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General CounselAami Jun 2001 - Dec 2005National accountability for legal matters including general advice, ASIC/APRA and broader regulatory relationships, Dispute Resolution, Policy documentation, Risk and Compliance, AAMI Customer Charter. Direct report to AAMI CEO
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Non Executive DirectorBrain Injury Association Of Tasmania Jan 2006 - Dec 2007Hobart, Tasmania, AustraliaAlong with supporting individuals with an acquired brain injury and their families, BIAT is also involved in education, training and ABI awareness, as well as acting as a peak body to influence outcomes in public policy and resource allocation within government. -
General CounselLegal Practice Board 1996 - 2001Legal advice to Board reporting directly to CEO. Managed litigation program in respect of Solicitors' Fidelity Fund to deliver significant reduction in outstanding liabilities.
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd Skills
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd Education Details
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Company Director Course -
Master Of Business Administration -
Master Of Laws (Hons) -
Bachelor Of Laws
Frequently Asked Questions about Paul Sofronoff Ll.B, Ll.M, Mba, Maicd
What company does Paul Sofronoff Ll.B, Ll.M, Mba, Maicd work for?
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd works for Self-Employed
What is Paul Sofronoff Ll.B, Ll.M, Mba, Maicd's role at the current company?
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd's current role is Independent Consultant.
What is Paul Sofronoff Ll.B, Ll.M, Mba, Maicd's email address?
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd's email address is pa****@****off.com
What schools did Paul Sofronoff Ll.B, Ll.M, Mba, Maicd attend?
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd attended Australian Institute Of Company Directors, University Of Melbourne - Melbourne Business School, Queensland University Of Technology, Queensland University Of Technology.
What are some of Paul Sofronoff Ll.B, Ll.M, Mba, Maicd's interests?
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd has interest in Science And Technology, Education, Arts And Culture, Children.
What skills is Paul Sofronoff Ll.B, Ll.M, Mba, Maicd known for?
Paul Sofronoff Ll.B, Ll.M, Mba, Maicd has skills like Insurance, Leadership, Stakeholder Management, General Insurance, Business Process Improvement, Change Management, Risk Management, Business Development, Integration, Financial Risk, Claim, Claims Management.
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