Paul Sofronoff Ll.B, Ll.M, Mba, Maicd Email & Phone Number

Alphington, VIC, AU

Australia

Hobart, Tasmania, Australia

Leading a successful end to end motor and home insurer after RACT ended JV with Suncorp. Successfully navigated a risky transition stage involving significant change. Reshaped repair strategy to deal with supply chain impacts, industry wide claims inflation, and the lingering impacts of COVID. Significant uplift in people engagement and rebuild of.

Melbourne, Victoria, Australia

Oversaw the strategic initiatives and projects that support Suncorp's Motor, Property and Specialty claims operations. A link between business problems and technological solutions, I found ways to create better experiences for customers and Suncorp people. Achievements included the successful completion of a 3 year Business Improvement Program for Motor.

Melbourne, Victoria, Australia

Accountable for all motor claims across the Suncorp Group of Insurance Brands, including commercial fleet (>$1.5b). Responsible for delivering great customer outcomes, whilst maintaining industry leading cost, quality and timeliness repair outcomes. Oversaw response to Sydney hail events which saw large dedicated assessment and repair hubs created to.

Melbourne, Australia

Expanded accountability to include identification and investigation of fraudulent claims for Suncorp Group of Insurance Brands (~450 people in total, plus 300 offshore). Created business case to significantly uplift investment in data science, systems and resources to double the rate of successful declines related to fraud. Investment in Intelligence.

Melbourne, Australia

Took on team with poor financial performance and low quartile people engagement (~350 people plus 300 offshore). I drove successful recalibration of teams around driving for performance, as well as better collaboration with recently outsourced recoveries team in India. Under my leadership, the team exceeded all financial targets, including those delivered.

Melbourne, Australia

12 month secondment into Suncorp's dedicated Personal Insurance Strategic Innovation team.

National accountability for Personal Insurance Operations across all Suncorp brands, including AAMI, APIA, GIO, Suncorp, Just Cars, Bingle, Shannons and Vero. Includes a range of portfolios, including all customer communication, policy administration, risk and compliance and dispute resolution. Delivered and maintained a very successful international.

Australia

National accountability and integration of all of AAMI's IT needs including mainframe applications, internet, intranet, networks and infrastructure, and telephony.

End to end responsibility for AAMI's operation across Tasmania including people, pricing, repair management, marketing and sponsorship. Full P&L accountability for the leading Tasmanian motor and home insurer. Extensive media spokesperson role with regular television interviews.

National accountability for legal matters including general advice, ASIC/APRA and broader regulatory relationships, Dispute Resolution, Policy documentation, Risk and Compliance, AAMI Customer Charter. Direct report to AAMI CEO

Hobart, Tasmania, Australia

Along with supporting individuals with an acquired brain injury and their families, BIAT is also involved in education, training and ABI awareness, as well as acting as a peak body to influence outcomes in public policy and resource allocation within government.

Legal advice to Board reporting directly to CEO. Managed litigation program in respect of Solicitors' Fidelity Fund to deliver significant reduction in outstanding liabilities.

Company Director Course

Master Of Business Administration

Master Of Laws (Hons)

Bachelor Of Laws