Lead team of Client Services professionals supporting our Retail and Social Media verticals, coordinating support between our clients and our operational teams.

TaskUs provides next generation customer experience that powers the world's most disruptive companies through the partnership of amazing people and innovative technology.We provide Ridiculously Good strategy, business process optimization, revolutionary technology and the best talent to deliver transformational, digital scale. To find out more visit TaskUs.com.

Senior-level director role responsible for a full range of commercial business activities and client relationship management in support for a portfolio of clients. Work closely with senior leadership in managing the day-to-day operations of the business and assumes full P&L accountability for the program. Counsel with client executives to provide assistance and advice in intermediate and long-range business planning and strategy development and is responsible for all contractual matters with clients. Manage Client Services team that works directly with client and internal operations to execute strategy. Significant experience with evaluating offshore outsourcing to the Philippines.

Supported multiple clients in the retail and manufacturing verticals with sites in the US and The Philippines.

Manage multiple captive and outsourced contact center operations supporting sales, customer service and off-phone tasks across 20+ call types in 9 locations. Provide transparent access to business partners through daily and weekly reporting. Responsible for outsource vendor selection and management including all aspects of performance. Designed and maintained primary speech IVR application for all customer calls. Launched first company-wide 800# strategy for 1-800-HOMEDEPOT.

Responsible for planning and monitoring budget for $60MM contact center business unit. Coordinated and led annual strategic planning process. Produced and presented business case for deployment of various centralized concepts and oversaw implementation

Utilized CPA and analytical skills to evaluate multiple corporate initiatives to drive incremental sales, lower expense or improved customer service. Partnered with business development unit to evaluate acquisitions the coordinated various integration efforts. Developed reporting on special projects and presented to CFO and other senior officers.

Led division efforts to consolidate three North American customer service centers. Oversaw US Customs activities ensuring compliance with import and export regulations. Participated in process review and JD Edwards system implementation for parts supply unit.

Completed requirements and obtained CPA license while supporting public and private clients in Manufacturing, Communications, Financial Services, Non-Profits and Health Care. Participated in recruiting and training of new hires and led engagement teams of up to 10 professionals.