Matt Paulson Email & Phone Number

Washington, DC, US

Charleston, SC, US

Same as below, really, just with more companies and not just financial services.:)

Charleston, SC, US

Helping some of the largest financial services companies and fintechs in the world to power their community impact through meaningful education and experiences.

San Francisco, CA, US

• Manages Customer Success team of five, Client Services team of 11, and CS Operations team of one as they support our 160 global clients and 4m+ users
• Responsible for maintaining CRM (Salesforce) forecast, renewing and expanding $7m+ in Annual Recurring Revenue across public and private sector
• Drives strategic initiatives and process improvement, removes barriers to success, advocates for team with executive leadership across the company
• Modified Account Management approach to lead a Net Revenue Retention improvement from 65% in the first half of 2021 to 96% in the second half, a revenue impact of more than $1.4m.
• Supported Pfizer as it collected 1,593 ideas and implemented 147 that enabled employees to more effectively execute on the company's Bold Moves initiatives
• Facilitated Johns Hopkins University's Diversity Innovation Grant collection process, helping to award $37,500 to 15 projects programs and projects over five years that bring diverse perspectives to issues in higher.

San Francisco, CA, US

• Hired and managed Government Account Management team of two that's responsible for customer success, relationship management, customer retention and account expansion
• Responsible for $4.5m in SaaS Annual Recurring Revenue
• Teamed with sales to achieve Negative Net Churn two out of the last three years (2018 and 2020)
• Provided training, guidance and represented the product enhancement requests of NASA@WORK, which has saved an estimated $9m+ through crowdsourced solutions.
• Enabled training, on-the-point delivery, real-time support for the United States Air Force. Integrated the IdeaScale platform into their Innovation Ecosystem to ultimately empower more than 1,500 airmen- and.

San Francisco, CA, US

• Managed a book of business of $2m ARR.
• Key responsibilities include onboarding and launch, innovation strategic guidance, technical oversight, retention and expansion.
• Teamed with sales to grow the book of business from <$1m ARR in 2014 to $3m+ in 2019.

New York, NY, US

Led a team that fundraised for Children International, a 77-year-old charity, signing up sponsors for more than 150 children in developing countries in three months.

Washington, District Of Columbia, US

• Taught English as a foreign language to Romanian and Hungarian students of different proficiency levels, grades K-2, 5-8 and adults.
• Organized and led effort to develop a yearlong, national curriculum for early English learners (K-2), complete with activities and lesson plans for each student learning proficiency.
• Leveraged relationships at the NFL, Anaheim Ducks, LPGA and Cleveland Golf to acquire donated sports equipment and start various sports clubs at Tulghes Middle School

• Handled all assets of sports public relations for respective clients, including publicity, brand activation, credentialing, media logistics, onsite support and reporting.
• Clients included, but were not limited to: NFL, Super Bowl, NHL, LPGA Tour and AVP Pro Beach Volleyball Tour.

In addition to writing 6-7 stories per week, I directed the publication’s editing, photography, layout and website management.

Bachelor'S Degree, Journalism

Tesol Certification