Steven Paulson Email & Phone Number

Los Angeles, California

Oversees client generated service and support requests, ensuring timely delivery and resolution to the customers; reviews support requests on a regular basis and provides constructive feedback to staff as well as make recommendations to management for any possible improvements to processes and procedures; supports the deployment of hardware, software, service, and maintenance of all information technology devices; plans and participates in the research, analysis, selection, and implementation of new tools, technologies, and services; provides guidance and support to team members in resolving customer and internal support issues; manages employee scheduling and payroll and ensures facility is appropriately staffed on a 24-hour basis, 365 days a year; acts as a liaison between senior management and technical staff, appropriately managing information flow for HR, policies and procedures, and other issues; coordinates, compiles, and maintains annual SOC2, PCI-DSS, and HIPAA compliance control measures; ensures that the organization and its employees/clients adhere to the guidelines set forth by compliance standards; furthers the business mindset with the implementation of fully planned and developed projects utilizing various Project Management solutions and systems to achieve success for the organization and clients.

Network Operations Center technician responsible for: Managing client generated service and support requests, ensuring timely delivery and resolution to the customers; monitors multiple infrastructure technologies; supports the deployment of hardware, software, service, and maintenance of all information technology devices; configures and employs various Windows/Linux server applications; cloud computing technologies based on active storage and virtualization; monitors the physical data center security with CCTV system and enforcement of data center access policies; responsible for monitoring in house servers, network devices, and storage equipment; verifying, troubleshooting, correcting and/or escalating problems detected; participates in the research, analysis, selection, and implementation of new tools, technologies and/or services.

Fort Hood, Texas

Plans and coordinates fire support for a Cavalry Squadron; requests and controls artillery, mortars and close air support; responsible for the well-being, discipline, counseling, technical, tactical, and physical training of 32 individuals.

Fort Hood, Texas

Responsible for the planning and coordination of current and future training exercises, curriculum, qualification and re-certification of Troop level Joint Fires Observers; ensures that all Troop Commanders have a 100% currency requirement for all 16 individuals, further enhancing unit combat multiplier effectiveness.

Fort Hood, Texas

Primary assistant to the Fire Support Officer and responsible for his duties in his absence; called for and adjusted indirect fires; advised Troop Commander of employment capabilities of all indirect fire and close air support weapon systems; conducted battle tracking of Platoon forward observers; planned and coordinated all administrative and logistical support; ensured Company Fire Support personnel were fully deployable and self-reliant; responsible for the care, counseling, and training of 6 individuals.

Schofield Barracks, Hawaii

Operated as the Brigade Liaison for the Company Intelligence, Surveillance, and Targeting cell for over 60 personal security detachment missions while deployed in support of Operation Iraqi Freedom by providing time sensitive and critical battlefield intelligence for combat patrols which greatly enhanced survivability with zero casualties.Served as the senior Staff Sergeant in a forward deployed unit and responsible for the well-being, discipline, counseling, technical, tactical, and physical training of 15 individuals with each service member increasing their physical fitness test score by 20% and achieving a 100% pass rate.While holding the rank of Sergeant, was selected over 6 Staff Sergeants to serve as the Headquarters Platoon Sergeant and responsible for the well-being, discipline, counseling, technical, tactical, and physical training of 21 individuals.Served as a Rear Detachment Squad Leader for a forward deployed 697 Soldier Battalion; responsible for Soldier readiness consistent with the Individual Readiness Training and deployment validation for over 40 individuals.

Fort Stewart, Georgia

Served in forward deployed units in support of Operation Iraqi Freedom as the primary gunner for the First Sergeant and responsible for operational and situational awareness; oversaw the safety of 9 individuals while conducting over 150 combat patrols; executed over 50 successful illumination fire missions totaling over 200 rounds in support of covert observation posts; performed over 600 successful hours as the Tactical Operations Center NCO; trained 8 individuals in critical combat skills both inside and outside their MOS.

Master Of Business Administration - Mba, Project Management

Bachelor Of Technology (Btech), Network And System Administration/Administrator

Associate Of Science (As), Information Technology: Major In Network Management

General Studies, General Studies