Paul Soucy Email & Phone Number

East Granby, Ct, Us

Hartford, Connecticut Area

Business Transformation Services (BTS) provides industry specific business consulting to SAP strategic accounts, delivering business, innovation and transformation competencies. BTS’s industry expertise enables customers to execute on their strategy and drive sustainable business outcomes from SAP. BTS orchestrates the competencies of all groups within SAP in order to ensure value realization for SAP Top Accounts in structured long-term engagements.

Hartford, Connecticut Area

Hobbs | Madison is a highly regarded financial services consulting firm specializing in business and technology strategy, architecture, solution design and complex program delivery for clients in U.S. and international banking, insurance, and investment management. Project Accomplishments:• Insurance: I led a strategic initiative to optimize the entire US IT workforce of 3,600 people. This engagement consisted of 4 work streams: 1. Develop a balanced scorecard tool that can accurately analyze the workforce across many dimensions; 2. Pinpoint quick wins to generate $10M in current year savings; 3. Identify the target state workforce including a viable plan to achieve it; 4. Envision a new IT vendor management strategy.• Banking: I worked with the senior Operations and IT leadership teams to develop a new strategic plan for lockbox and item processing. The entire roadmap included 4 major focus areas (16 projects) to identify a new technology platform; create a more robust operating model; establish an outsourcing competency; and, transform existing lockbox client management practices.• Credit Union: I guided the C-suite leadership through a formal selection project of an innovative Corporate Performance Management platform. In the process, I researched two dozen vendors; created a comprehensive RFP with demonstration scripts; coordinated the demos; and, scored the results. Finally, I established a strategic roadmap that maximized the system; developed a business case for budget approval; created a compelling Board presentation; and, led contract negotiations.• Brokerage: I assessed the company’s operating budget and identified areas where significant cost savings could be achieved. I also developed strategic approaches for how to stage savings with minimal risk; established a game plan to renegotiate all contracts; and, evaluated a new vendor management platform.

Hartford, Connecticut Area

As a member of the Senior Leadership Team, I was responsible for the strategic direction and organizational transformation of all developers and technical analysts; as well as, production and regulatory operations for a software company that makes policy administration systems for property casualty insurance companies.Project Accomplishments:• Transformed an organization of 215 developers into a more agile discipline/assignment model. • Increased quality (25%) and productivity (200%) by introducing workflow consistency; QA testing; measurable performance reviews; employee training; manager coaching; and SME mentoring. • Migrated 60% of programmers to India (L&T) and The Philippines (RCG) to enable a broader strategic plan of focusing employees more on new clients, customer satisfaction, and product development.• Eliminated Regulatory backlog and led program to reduce overall enhancement & defect logs.• Redesigned code review and release management leveraging HP PPM (Mercury) workflow platform.

Worcester, Ma

Tasked with improving the value proposition of an ‘under optimized’ P&C Operations organization. A key component being the accountability for design and re-organization of CL’s BPO Strategy. Delivered a full basket of results within 18 months including a 48% reduction in run rate expense and SLA improvement of 28 points. Accomplishments:• Applied BPO knowledge to create meaningful capacity and strategically redeploy top talent into key roles.• Migrated more than a dozen complex processes while creating the operational discipline to ensure contracted productivity and quality gains continue to be realized. All delivered while reducing operating costs by 48%. • Managed the reinvestment of unit cost savings to fund strategic IT investments.• Partner in senior leadership “100 Day” team to plan and redesign front/back office operations. • Managed an operating budget of $18M with 250+ staff in 14 locations.

Baltimore, Maryland, United States

Initially recruited into business operations to build and champion the St. Paul Small Commercial Service Centers as the ballast to sustain future growth. After the merger and migration with Travelers was completed, I was asked to join the new Chief Operations Officer’s leadership team with strategic project responsibilities.Accomplishments:• Operations lead for COO in the development of two Enterprise IT Roadmap initiatives.• Piloted a Global Sourcing strategy for Small Commercial. Migrated 6 processes to India (EXL).• Increased pre-merger CSR productivity by 135% and realized a 50% reduction in the expense ratio. • Expanded Atlanta service center utilization from $10M to over $70M within a year.• Built a Colorado service center and seamlessly load-balanced operations across two sites providing extended hours; increased customer satisfaction; and hardened business continuity protection. • Converted Service Center business ($9M / 4,500 policies) of the Kemper renewal rights acquisition.• Led several strategic initiatives including: Business Continuity planning; SOX resolutions; Development of an Office of Strategy Management, Operating reviews, and Staffing models; St. Paul payroll services incubation; Investments to retool the service centers; and, a new sales center concept.

Hartford, Connecticut Area

Provided hands-on leadership; innovative vision; and collaborative implementations for all technology related to the eBusiness Ventures division. With responsibility for systems design, development, and maintenance, I identified and implemented solutions which would support our breakthrough strategies. Manager Accomplishments:• Hired and developed an IT organization of 45+ highly performing employees and consultants.• Developed and successfully implemented a one-year plan to: 1. Stabilize and improve the PegaSystems CRM platform; 2. Deliver a five-source data warehouse; 3. Resolve significant data integrity problems; 4. In-source data management functions; 5. Renegotiate all vendor contracts.• Developed and formalized new project; change; QA; training programs including 3 integrated systems.• Conducted over a dozen IT due diligence assessments for potential acquisitions.Platform Architect Accomplishments:• Architected and implemented an entirely new CRM platform flexible enough to support existing contact center sales, service, marketing, and incorporating new business models.• Implemented Siebel’s web-based Contact Center, eInsurance Vertical, Campaign Management, Data Warehousing, Analytics, and 13 EAI interfaces across 3 middleware environments.• Installed and tested 75 seats of Genesys multi-channel, fully-blended, eContact suite with the CRM platform. The learnings allowed the enterprise to adopt this technology and cut costs by $10M.• Created leading edge Mid-Tier Data Center concept to enable a smaller footprint and fewer admins.Program Leader Accomplishments:• Commercial Lines leader for an initiative to develop a single P&C Contact Center Strategy.• Assessed the viability of creating a new subsidiary which would develop IT Hosting revenue streams.

Hartford, Connecticut Area

Completed a five-year leadership development program (ACCENT) designed to prepare future IT executives by placing them in mission critical positions of increasing responsibility throughout the company. Manager Accomplishments:• Supervised a Tampa Managed Care claim team and became the model for cross-functional teaming.• Dramatically improved claim field office metrics from 4th quartile to 1st by leveraging data analysis skills.• Managed an IT helpdesk and resolved over 75,000 calls annually for Claims division.• Leveraged my helpdesk teams to pilot Tivoli’s platform for Problem/Change/Asset Management.Project Leader Accomplishments:• Installed and maintained Managed Care CRM platform for Tampa claims service center.• Implemented plan to maximize Healthcare Claim OCR technology and realized $15M run-rate savings.• Implemented call center based underwriting by using onshore sourcing and reduced unit costs by 50%.• Developed Life & Long Term Care products leveraging an early ITO model that used Russian programmers. Along with significant savings, our speed to market improved by 6 months. Systems Engineer Accomplishments:• Increased OCR scanner and error-correction productivity rates by 35%.• Developed utilities to repartition hard drives and load software remotely on 500+ IBM OS/2 servers.• Reengineered online forms development to reduce creation time by 70%.

Bs, Mis

Activities and Societies: President - Information Management Association Cum Laude

Education record