Manage Helpdesk personal in local and remote locations; manage the desktops and laptops for thecompany encompassing the upgrades and new employment setups. Responsible for the performancereviews and helped with the hiring of the IT staff. Reduced the downtime of the PCs for the employeesso that the employees are more productive. • Improving the ticketing process so that the tickets were closed and meeting or beating the SLAs. Went form average of 200 open ticket to an average of 75 open tickets while still expanding employee headcount.• Administer; user accounts by adjusting ACLs and mail tracking.• Implementing standards so that the infrastructure environment was setup consistently and followed the ITIL documentation process so that it was easier to administer and maintain the environment.• Make sure that the company's architectural standards were being followed. Make sure that the projects have stayed on schedule to meeting the company's needs.• Develop and conduct the new employee orientation process.• Standardized the new hire and employee termination processes.• Migrated all the PCs off of Windows XP to Windows 7 or Windows 8.1 before Windows XP ended support.• Administered a Spiceworks server for managing ticketing and trickling inventory • Administered a Shavlik server to manage patches for all the PCs in all locations. This included setting up the remote servers as a distribution servers.• Standardize PC imaging process with Smartdeploy so that you only need on image per OS version for all the PC (Dell and Lenovo) in all Barr offices• Implemented a Dell Kace (k1000) server to manage tickets, inventory, PC software patching and distributing software.

Managed Helpdesk and Systems administrators, managed the desktops and laptops for the company encompassing the upgrades and new employment setups along with the CRM and ERP system support. Managed the quotes and invoices for the department and managed the maintenance contracts. Responsible for the performance reviews and helped with the hiring of the IT staff.• Was project manager for upgrading the PCs from XP to Windows 7• Improved the ticketing process so that the tickets were closed and meeting or beating the SLAs.• Administered an Exchange server; user account by adjusting ACLs and mail tracking • Implemented standards so that the infrastructure environment was setup consistently and followed the ITIL documentation process so that it was easier to administer and maintain the environment.• Make sure that the company’s architectural standards were being followed. Made sure that the projects have stayed on schedule to meeting the company’s needs.• Developed and conducted the new employee orientation process

Responsible for managing eight Sr. Infrastructure Administrators and planning an annual $3.4 million dollar budget to be used for upgrades, yearly maintenance cost and new technologies. This encompassed the global network, telecommunications and server infrastructures- Researched various server options to implement a VMware environment into five different locations; Malaysia, US and Japan to save on hardware cost and to make it easier to add and upgrade resources at each location, migrated three different Windows domains into one, managed the server upgrades, backup, SMS, Anti-Virus, patch management environments; manage Brocade and EMC fiber switches. - Completed SOX compliance reviews, managed the change control requests, maintained the Audio and Video conference systems.- Responsible for the vendor relationship, approved the invoices for the department, managed the maintenance contracts for the server and network systems.

Gave day to day direction to seven Technical Admins in the network, server and desktop support groups, helped manage the Windows and HP-UX server environments in US, Japan, Germany and Malaysia- Configured new HP Windows 2003 servers and maintained current servers using Windows 2000/2003 and HP-UX as the operating systems.- Managed the HP Data Protector backup and Trend Anti-Virus systems and managed the Microsoft patch management environments.- Helped with the planning of the $3 million dollar budget by reviewing the support contracts and worked with the vendor to negotiate a better price.- Responsibility from pervious role.

Responsible for the Lotus Notes clients, Domino mail and database, Sametime, Quickplace and BlackBerry systems for the US, Europe, Asia - Designed new databases and maintained current databases in Notes, configured new servers and maintained current server using Windows 2000/2003 as the operating systems, migrated mail systems from Outlook/Exchange into Notes using Binary Tree Common Migration Tool. - Combined multiple Notes domains into one, maintained users in Notes, Windows AD, Novell (4.x and 6). - Installed and patched the Notes servers as needed.

Installed and upgraded all PC hardware (desktop/laptop), installed the Windows 95 and NT4.0 OS and the common desktop applications, maintained the HP and Zebra printers (laser, deskjet, dot matrix, label), modems (RAS), fax machines. - Answered helpdesk calls (about 20 calls daily for PC and Network support), supported Win95, Windows NT, MS office, Lotus and SAP R/3 software. - Terminated Ethernet wiring with NT and Novell clients. - Project Manager for upgrading the PCs from 95 to NT4.0

Supervised eight Electronic Technicians that supported the PC and Network environments- Reviewed and approved all PC expenditure requests, managed the project to migrate the Windows 95 and Windows NT 4.0 PCs from NetWare and IPX/SPX to TCP/IP Microsoft Networks. - Acted as a consultant for internal customers when they upgraded their systems and recommended the correct hardware and software solutions.