Coordinate training, design instruction, and edit technical manuals.

I currently enjoy coordinating training at the Texas Department of State Health Services for the immunization branch.

Created a 4-level leadership series utilized by 350 supervisors, managers, directors and C-suite executives to address management training needs and analytical leadership development.Provided top level speakers from “100 Best Places to Work” and Baldrige National Quality Award recipients for C-suite executives.Interviewed the recommended participants to determine enrollment suitability, scheduled training and logistics, and conducted post-training evaluations.Facilitated director-level Action Learning leadership classes to provide real-life solutions for existing business problems.

Built more than 70 SQL databases and managed 70+ implementations of e-MDs medical records and medical billing software for physician offices and clinics.Established time-line for hardware and software installations, identified technology resources and deployed as necessary, gathered requirements for needs of physicians’ offices.Coordinated, scheduled and tracked project schedules, hardware and software installations, medical staff training and verified customer command of knowledge. Revised customer facing manuals and in-house database build manuals.

Created standard procedures for hiring PMP certification instructors.Expanded the number of instructors from 4 to 12 within two years.Was project manager for the annual Professional Development Day conference of 400 attendees.Managed the curriculum revisions for PMP certification.Managed the monthly PMIAustin chapter meetings.Taught various knowledge areas of the PMP certification classes.

Managed the Austin chapter of the Association for Talent Development.Conducted board meetings and oversight of the monthly chapter meetings and educational offerings.Completed and filed three 990-EZ financial reports for the chapter.

Short Contract Job.Organized content, created objectives, storyboards, practice questions, feedback, and evaluations for an online software training program designed for the state of Texas.

Conducted 6 classes for 70+ job seekers, teaching medical terminology, medical billing, Word, Excel, PowerPoint, and Outlook.Provided resume writing service and interviewing skills for more than 100 job seekers.

Reduced costly billing errors by writing and providing Medicaid procedures software tutorial in hardcopy and web-based format for Texas healthcare providers.Slashed billing cycle by half and reduced billing errors after training over 300 health care staff with various skill levels in proper billing process.

Managed a medical clinic, scheduled medical appointments, managed credit card accounts receivable and supplies.Created financial reports for the accounting department and management.

Decreased Medicaid claim rejection rate from 70% to 20% by training long-term health care providers in correct billing processes.Initiated and managed webpage which provided solutions for clients to identify and correct their billing errors, thus reducing call volume from clients and improving accuracy.