Paul S. Email & Phone Number

United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Cat B office fit out projects across London, including NDA client - listed building.

The Square, Camberley / Nda Client, Frimley

• The Square Shopping Centre Camberley (Refurbishment, £2M) and NDA Frimley (Fit-Out, £15M)• Ensured compliance with Interserve policies and health and safety regulations, carried out routine inspections to ensure instructions are followed, site presentation requirements are complied with, and the required quality standards are met.• Ensured collection and filing of paperwork from subcontractors (RAMS, PUWER, Toolbox Talks).• Inducted new starters on site, made competencies checks to confirm they hold the necessary qualifications and health and safety training and that they have full understanding of the company Health, Safety and Welfare procedures, Site Rules and of their employers RAMS. • Regularly inspected statutory signage, carried out daily safe start meetings, allocated specific duties to Paragon teams, liaised with Interserve project management and other trade contractors, managers and staff, monitored the activities and performance of the Allied labour resource.

London, United Kingdom

• Cat B office fit-out for Formula E London Headquarters (£1M)

Chipping Norton, United Kingdom

Housing, New Build Residential, approx project value £15M

London, United Kingdom

• £12M Cat A fit-out (International House, Tower Bridge).• Enforced company policy and health and safety and ensured high standards are kept at all times.• Built and retained excellent relationships with all trades, investigating complaints and resolving most issues ad hoc.

London, United Kingdom

Refurbishment & Cat B fit-out including Massimo de Carlo gallery – Bond Street £2M, Côte Brasserie, Windsor £560K.

London, United Kingdom

Various fit-out projects across Central London including Johnson&Johnson Innovation Centre Bond Street £1.5 M, Joseph Hague Aaronson Solicitors Chancery Lane office fitout, £1.25 M.

Europe

• Ensured exceptional customer service was delivered on the phone and face to face.• Skillful management of up to 300 customer accounts at any one time within a targeted environment led to the consistent attainment of monthly targets.• After two years I was also responsible of 6 new starters and provided training, support and call coaching and also attended client meetings to ensure excellent account management is kept, resulting in a 25% increase in generated leads as well as a major decrease in life insurance contract cancellations.• During my employment, I have obtained 5 new corporate clients which increased the annual revenue by approximately €266,000 .

Evaluated companies following survey instruments provided by the client in order to test the knowledge and service skills of the employees.