Paul Wagner Email and Phone Number

Back at Pinpoint HRM, working to deliver great Talent Management technology outcomes in the Dayforce team

This was a new enterprise working in partnership with Hudson Valley based entrepreneur, Jennifer Donovan. Along with providing resources for HR technology projects, we are building a practice to assist start-up companies to solve problems, plan strategy, formalize processes, and introduce technology-based solutions.Achievements in this role:Contracted to various consulting firms as a TBE subject matter expert. This includes:-Participation in implementation… Show more This was a new enterprise working in partnership with Hudson Valley based entrepreneur, Jennifer Donovan. Along with providing resources for HR technology projects, we are building a practice to assist start-up companies to solve problems, plan strategy, formalize processes, and introduce technology-based solutions.Achievements in this role:Contracted to various consulting firms as a TBE subject matter expert. This includes:-Participation in implementation projects-Optimization projects-Ongoing TBE supportContracted to Weiss Solutions Consulting as an implementation resource. This includes:-Learning a completely new salesforce.com based HRIS, Sage People-The configuration of various recruitment, onboarding and HCM components for multiple clients-Created templates to speed up the process of importing international holidays into the system, reducing implementation time and manual data entryAssisted an online retail start-up with a strategic review. This included:-Facilitating a 1-day workshop to determine the strategic direction of the business-Assistance with vendor selection and management-Documenting the flow of information between various vendors, making it easier for those running the business to see how it all fits together-Introduction of online tools for collaborative task allocation and tracking Show less

Drivestream is a management and IT consulting firm specializing in migrating the enterprise business processes of large and medium-sized businesses to the Cloud. Specializing in Oracle Talent Cloud for Mid-Size (TBE) and supporting some Oracle Talent Cloud (TEE) projects, I worked in the Taleo Center of Expertise. Starting as a Senior Consultant, I was promoted to Principal Consultant in April 2016Achievements in this role:Worked as recruitment and onboarding SME for a number of… Show more Drivestream is a management and IT consulting firm specializing in migrating the enterprise business processes of large and medium-sized businesses to the Cloud. Specializing in Oracle Talent Cloud for Mid-Size (TBE) and supporting some Oracle Talent Cloud (TEE) projects, I worked in the Taleo Center of Expertise. Starting as a Senior Consultant, I was promoted to Principal Consultant in April 2016Achievements in this role:Worked as recruitment and onboarding SME for a number of successful Oracle Cloud HCM cloud implementation projects. Activities included:-Acting as solutions consultant during the sales process-Understanding business requirements-Detailed mapping of recruitment and onboarding workflows-Recommending changes to processes in order to ensure a smooth transition to the new system-Documentation of changes required to default system configuration-The configuration of the system to meet the client needs-System power user and administration training-Creation of user guides tailored to the client’s configurationServed as recruitment and onboarding subject matter expert for clients on ongoing support contracts. Activities included:-Assessment of system upgrades and implementation of those that suited the client-Ad-Hoc report writing-Ongoing system training-2nd level supportUpdated Drivestream's methodology and created an extensive toolset for TBE project delivery. This enabled configuration work to be more easily delegate to our offshore team resulting in higher profitability for fixed price projects.Presented a user group session at Oracle Open World 2016 on how to transition career websites to mobile friendly responsive sites using Oracle recruitment systems. Show less

This was my starting role at Drivestream. Please see above for achievements in both roles

Starting as a Technology Optimization Consultant, I was promoted to Senior Consultant in late 2012. I specialized in Oracle TBE and PageUp People as well as delivering several internal technology and process improvement projects.Achievements in this role:Served as Account Manager for Pinpoint’s TBE clients. Activities included:-Assisting with the sales process-Serving as a key point of contact for the client-Pricing of solutions and preparation of proposals and… Show more Starting as a Technology Optimization Consultant, I was promoted to Senior Consultant in late 2012. I specialized in Oracle TBE and PageUp People as well as delivering several internal technology and process improvement projects.Achievements in this role:Served as Account Manager for Pinpoint’s TBE clients. Activities included:-Assisting with the sales process-Serving as a key point of contact for the client-Pricing of solutions and preparation of proposals and statements of work-Successfully converted over 50% of implementation clients to ongoing support contracts.-Very strong retention of ongoing support clients-Developed a pricing model for implementation projects and ongoing support suited to our Mid-Sized clientsTransitioned the implementation methodology for Oracle TBE clients from a waterfall style process to an iterative/agile approach, reducing implementation timeframes and increasing stakeholder buy-in, satisfaction and speed to productivityNew implementation and optimization of Oracle TBE Recruit and Onboarding at various companies. Activities included:-Acting as solutions consultant during the sales process -Understanding business requirements-Detailed mapping of recruitment and onboarding workflows-Recommending changes to processes in order to ensure a smooth transition to the new system-Configuration or re-configuration of the system to meet the client needs-User and administration training-Creation of user guides and other training materials (written and video)Performed a comprehensive PageUp People system health check for Australia’s largest Bank. Using the results, created a training program focusing on key skill gaps. Included development of click-by-click user guides and step by step checklists for training delivery. Show less

Achievements in this role:Worked as a subject matter expert for eRecruitment implementation, post-implementation optimization and recruitment reporting projects at a major Australian University (Vendor was PageUp People). These projects ran over a total of 20 months and resulted in a system with best practice configuration and excellent uptake in a decentralized recruitment model. Activities included:-Writing of UAT scripts and facilitation of UAT sessions-Creation of training… Show more Achievements in this role:Worked as a subject matter expert for eRecruitment implementation, post-implementation optimization and recruitment reporting projects at a major Australian University (Vendor was PageUp People). These projects ran over a total of 20 months and resulted in a system with best practice configuration and excellent uptake in a decentralized recruitment model. Activities included:-Writing of UAT scripts and facilitation of UAT sessions-Creation of training materials-Assisted with the centralization of one of the recruitment functions, including stakeholder engagement (from everyday users to faculty managers), process mapping, solution design, training and implementationDeveloped a business case and implementation plan for the introduction of Google Apps for Business for Pinpoint HRM significantly improving the efficiency and effectiveness of communication and document storage across the companyIntroduced internal knowledge sharing, CRM and communication tools (Socialcast, insightly), improving quality of interactions between consultants in various locationsServed as recruitment and onboarding subject matter expert for clients on ongoing support contracts. Activities included:-Assessment of system upgrades and implementation of those that suited the client-Ad-Hoc report writing-Ongoing system training-2nd level supportDeveloped and implemented a communication and change management plan development for an eRecruitment (PageUp People) implementation at an Australian University, ensuring a smooth and well-accepted transition Show less

This was an exciting, if short-lived, opportunity to make a contribution to an IT start-up. I initiated the establishment of internal knowledge sharing and formal communication practices. As can sometimes be the case with start-ups, things didn’t quite go as planned and my position was made redundant when a major contract didn’t eventuate.

Responsible for planning and delivery of Business Critical Knowledge Management projects as well as day to day support of internal knowledge management activities.Achievements in this role:• Developed and implemented a Knowledge Management strategy for the organization, including the development of an ROI model for Knowledge Management activities. This improved knowledge sharing, transfer, and documentation, particularly in the non-technical space.• Created framework for review… Show more Responsible for planning and delivery of Business Critical Knowledge Management projects as well as day to day support of internal knowledge management activities.Achievements in this role:• Developed and implemented a Knowledge Management strategy for the organization, including the development of an ROI model for Knowledge Management activities. This improved knowledge sharing, transfer, and documentation, particularly in the non-technical space.• Created framework for review of processes across the business which were implemented in several departments, increasing consistency of service delivery. This included the development of a methodology for measuring the success of process improvement endeavors• Championed the introduction of Agile software development methodology to non-technical work activities, knowledge management, and process improvement projects.• Developed induction training program for a large intake of new account management consultants, reducing their time to productivity• Created both dashboard and detailed reports using Salesforce.com eliminating the need for Account Managers to track their activities manually, saving several hours of effort each week and providing more accurate activity tracking• Developed and implemented a strategy for PageUp’s intranet, based on Microsoft Office SharePoint with an emphasis on site structure, organization, and usage reporting resulting in increased relevance and use across the organization• Researched, implemented and championed on-line enterprise searching using MS SharePoint, this significantly reduced the amount of time employees spend looking for documents• Worked with the first level client support team to improve their processes and approach to dealing with customer inquiries resulting in measurable improvements to customer service levels Show less

This role sat within their internal recruitment function. Duties were evenly split between management of the PageUp People eRecruitment solution and development and delivery of recruitment metrics for the company.Achievements in this role:• Negotiated, designed and implemented a new process to proactively source candidates, speeding up the overall recruitment process• Reconfigured the search function of PageUp People allowing recruitment consultants to flag strong candidates for… Show more This role sat within their internal recruitment function. Duties were evenly split between management of the PageUp People eRecruitment solution and development and delivery of recruitment metrics for the company.Achievements in this role:• Negotiated, designed and implemented a new process to proactively source candidates, speeding up the overall recruitment process• Reconfigured the search function of PageUp People allowing recruitment consultants to flag strong candidates for future vacancies• Worked with PageUp People vendors to enhance Optus' instance of the database, including the introduction of sophisticated profiling and search technologies.• Arranged individual and group coaching and training on the PageUp People system, improving consultants use of the system• Developed a sophisticated workload analysis report distributed weekly to recruitment managers, with workload definitions negotiated where required• Reviewed recruitment reports, with an emphasis on determining the actual need for the data, reducing the number of regular reports compiled and improving the quality of the reports actually distributed• Reviewed and successfully re-launched Optus' employee referral scheme, bringing it in line with other reward and recognition programs and increasing the number of useful referrals• Ran a comprehensive review of the Resourcing Centre's use of external job boards and implemented a new approach, reducing costs and increasing exposure Show less

Team leader for group of specialist HR and Recruitment administrators.Achievements in this role:• Successfully coordinated the HR Administrators' contribution to a major company restructure, including establishment of one off process for bulk redeployments• Championed and facilitated changes to the working model for recruitment administrators, improving fairness and reducing average turn around times by up to 20% • Successfully managed the Resourcing centre's… Show more Team leader for group of specialist HR and Recruitment administrators.Achievements in this role:• Successfully coordinated the HR Administrators' contribution to a major company restructure, including establishment of one off process for bulk redeployments• Championed and facilitated changes to the working model for recruitment administrators, improving fairness and reducing average turn around times by up to 20% • Successfully managed the Resourcing centre's contribution to the updated external web site after picking the project up half way through with minimal handover. This included accurate and timely content entry, despite not being able to participate in full training in the use of the content management system• Successful recruitment and selection of two new team members, who subsequently made significant contributions to the team Show less

Specialised in processing of Employee movements and changes to conditions. This included generation of revised employment contracts and letters of offer as well as system changes. This is the role where I got my grounding in all aspects of Human Resource Management and service delivery.Achievements in this role:• Developed a strong general understanding of HR policies and procedures throughout the organisation ensuring optimal levels of customer service• Accurately prepared… Show more Specialised in processing of Employee movements and changes to conditions. This included generation of revised employment contracts and letters of offer as well as system changes. This is the role where I got my grounding in all aspects of Human Resource Management and service delivery.Achievements in this role:• Developed a strong general understanding of HR policies and procedures throughout the organisation ensuring optimal levels of customer service• Accurately prepared reports and analysis for quarterly review of internal recruitment service.• Created a user-friendly interactive form for HR administration requests from scratch, significantly reducing errors and reducing processing time by up to 30% and attracting a HR Cause for Applause nomination• Identified managers requiring training in HR Administration procedures and delivered training sessions, boosting manager understanding and reducing errors in completing requests• Created new monthly scorecards for recruitment reporting, leveraging the enhanced reporting capability of the new Recruitment Management System (PageUp People). This achievement was recognised via a spot award.• Participated in the implementation of reviewed compensation policies, ensuring a smooth transition for my team and our internal customers Show less

Retail and Logistics manager for a university campus based food services company. I was responsible for all front of house staff, including rostering, training cash handling, stock management and other operations for a restaurant and 3 food hall style outlets.

Worked in reservations call centre for Austraila's number 2 airline at the time. Specialised in booking holiday packages for the general public as well as ground content for travel agents.