Head of Strategy and Business Operations - strategy lead for pricing, retention, supply acquisition, hiring, partnerships, consultants, GTM launch, planning, legal, P&L, pitch and board decks, and special projectsActing Head of People - devised recruiting strategy and process, comp and leveling, org design, scaled headcount 3X, short full-cycle recruited multiple executives, received Great Place to Work culture award based on employee surveys Leading Customer Success Org with Enterprise retention over XXX% and 50% increased activation

Weekly P&L reporting responsibility for $XXXmm organization, providing commentary and insights for executive and operational teams, ad hoc analysis for expansion, labor and scenario modeling, board deck creation Acting Chief of Staff for the two highest performing regions in the business, spanning ~30 salaried managers and 150 hourly reports and $XXmm in revenueRegional strategy, analytics and management support - creating unit economic focused initiatives for labor models, pricing, launch and special projects in addition to weekly market level management to metrics Market Fixer - internal management consulting for largest markets, management coaching, real estate overhaul and selection, process flow, labor planning and safety complianceNational quarterly planning, goal setting and execution from ideation, to scoping to implementation, additionally leadership summit planning for dozens of upper management attendees, VIP client visit coordination prep and execution

International launch and management in Germany, Arizona, Denver, Minneapolis, DC, Chicago, Austin, and Bay Area markets. Beating out competitors with 3X the rides and 25X better regulatory compliance in Arizona. Managed city, community group, and campus stakeholdersOverhauled the Denver market resulting in the highest unit economic performance and lowest operating costs in the region, Scaled Minneapolis markets from launch to the largest in the company by revenue in under 7 weeksHand-selected to launch the first international expansion in Germany, responsible for 3PL contract frameworks, supply-side modeling, and regulatory compliance strategyPioneered now standard 3PL, labor allocation, and scheduling models to increase reliability while reducing cost Selected for high priority consulting assignments to support new and existing markets, train management, and rightsize ground operations; areas of focus being warehousing, labor, daily ops, and fleet optimizationScaled W2 and contract labor in 8+ markets domestically and internationally

Managed onsite delivery operations of the world’s first autonomous delivery program with a customer NPS of 85Optimized operations procedures and created playbooks; trained new hires and 40+ existing employeesCollaborated with product and engineering teams to test software, conducted user research to improve UI/UXNurtured relationships with consumer and corporate stakeholders; identified management improvementsProvided daily reporting for founders and C-level executives on autonomous delivery operations