Implementation, Customer Service And Product Director
Jacksonville, Florida Area
Executive level manager responsible for the strategic project planning and budgeting. Oversaw managers of Customer Support, Network Support, Training/Implementation Departments and directly managed technical writing consultants. Regularly functioned as a sales trouble shooter and large audience sales presenter. Products included: Hospital-wide Patient Scheduling, Interactive Voice Response Patient Reminder, HL7 Interface, and Insurance Verification.• Designed and wrote the product training and system implementation process used in the training of over 180 healthcare hospital systems, including writing the complete user manual. • Designed the in-person sales presentation used by sales representatives for onsite product demonstrations.• Personally trained and managed the implementation and go live of over 50 hospital sites.• Facilitated six annual national user conferences, leading general sessions, breakout sessions, new product introductions, and new feature JAD sessions. • Received Fosdick Award 1998 for national brand recognition and an Addy Award 1995 for best corporate image.