Paul T Brenner Email & Phone Number

Remote

Planning and Forecasting:- Manage all workforce planning and reporting.- Manage all operational efficiencies, forecasts, schedules, and long-term business strategies.- Gather daily/weekly/monthly/quarterly/yearly data- Partner with outsourcing manager and vendors leadership team on planning all intraday and after-hours routing to outsourcing vendor..

Rancho Santa Margarita, California

• Valued member of the Irvine Chamber of Commerce, and entrepreneurial consultant, skilled in delivering small businesses with access to, and training of, tools and platforms that larger businesses use to communicate.
• Spearheaded recommendations for best practices to develop training programs to facilitate positive employee relations.
• Identify succession planning gaps and drive consistent and effective across board programs to drive a culture of promoting leaders from within.
• Evaluate staffing effectiveness and operational efficiency; guarantee that companies are on track to meet goals.
• Partnered with executives and companies who conducted business with utility companies, small businesses, local city and government entities, call centers, vendors, and outsourcing professionals.
• Collaborated with multi-client teams to identify trends in business issues, develop best practice solutions, and discover successes to design and present value-add solutions to customers.

Brea, California

• In this financial role, I maximized organizational success by controlling all aspects of a fast growing multi-million dollar account, including directing an Outbound Sales and Inbound Care Contact Center in accordance.
• Organized and implemented effective promotions of products manufactured and services performed to develop new markets, increase market shares, and obtain competitive position in the industry.
• Regularly completed performance evaluations and human resources functions within the organization, while simultaneously promoting internal employee growth and retention.
• Collaborated with multi-client teams to identify trends in business issues, develop best practice solutions, and discover successes to design and present value-add solutions to customers.
• Worked in partnership with internal resources and implementation teams to ensure customer expectations are communicated and exceeded.
• Established and enforced procedures and policies governing customer correspondence and handling of customer complaints.

Irvine, CA

• Successfully spearheaded supervision of over 65,000 monthly inbound calls through the strategic management of all call center business, including customer service support, sales, technical support, and bilingual.
• Mentored supervisors to coach, develop, and train all representative teams.
• Encouraged teams to accomplish daily goals by providing innovative incentives.
• Increased efficiency by overseeing all hiring needs of the Customer Service department.
• Ensured all quality standards were met and exceeded on a daily basis.
• Analyzed statistical sales, data trends, and opportunities to continuously surpass established goals.