Paul Thom Email & Phone Number

St. Louis, MO, US

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the Region efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Leads coordination and integration of efforts among operations, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.

St. Louis, MO, US

• Built relationships with national accounts, major municipal customers, engineering firms, multinational product manufacturers and software developers for partnership prospects.
• Accountable for pursuing new business opportunities, products and markets which enhanced or extended our current capabilities.
• Evaluated sales territories, providing recommendations and scenarios to enable sustainable municipal sales growth as well as mentoring district managers, sales managers and salespeople.
• Conducted internal training of our municipal sales staff to provide more value to the municipal water market.

St. Louis, MO, US

• Focused public works knowledge and expertise on Esri-based GIS and IT Solutions for Asset Management for municipalities.
• Developed data-driven management strategies for municipalities for infrastructure needs and requirements.
• Executed new product marketing and sales support initiative from content development through production on behalf of the enterprise and business unit through research and development new product lines or services.

St. Louis, MO, US

• Organized meetings with new and established clients and performed sales presentations that provided clients with information and manufacturers regarding products and services. Clients ranged in size from small.
• Followed up with owners, estimators, and project managers to answer questions and resolve concerns.
• Generated referrals and built personal relationships with each client and closed sales opportunities.

St. Louis, MO, US

• Managed customer contracts for order releases, project pricing and estimates.
• Purchasing and Vendor Relations including price negotiations.
• Project Manager for Water Meter Installation projects.