Paul Goldberg

Paul Goldberg Email and Phone Number

Zendesk Systems Administrator at Chime! @ Chime
Paul Goldberg's Location
Seattle, Washington, United States, United States
Paul Goldberg's Contact Details

Paul Goldberg personal email

n/a
About Paul Goldberg

Paul Goldberg is a Zendesk Systems Administrator at Chime! at Chime. He possess expertise in powerpoint, time management, leadership, data entry, critical thinking and 11 more skills.

Paul Goldberg's Current Company Details
Chime

Chime

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Zendesk Systems Administrator at Chime!
Paul Goldberg Work Experience Details
  • Chime
    Systems Administrator
    Chime May 2023 - Present
    San Francisco, Ca, Us
    Ensuring a meticulous Zendesk configuration that supports both day-to-day operations and strategic demands while scaling.Leverage tool features, third-party integrations, API endpoints, and applications that drive member satisfaction and BPO utilization.Safeguard the privacy and security of members and their data by ensuring our configuration conforms to Chime security, legal, and compliance standards.
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  • Wyze
    Zendesk Administrator & Self-Service Automation Specialist
    Wyze Mar 2021 - May 2023
    Kirkland, Wa, Us
    Operated and managed Zendesk customer service instance handling76,000+ tickets per monthImplemented multiple B2B applications to create a cohesive androbust self-service customer support experienceImproved performance of Solvvy chat-bot instance from 30%deflection rate to 63% deflection rateImplemented processes to automate multiple high-volume manualtasks, including customer account removal and agent on/offboardingManaged data output automation for BI team from Zendesk toSnowflake and Tableau using AWSLearning Adobe Premiere/Adobe Audition workflows for editingvideos for customer support oriented Youtube channelImplemented Google Analytics instance for our 1 million user permonth support site
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  • Amazon Web Services (Aws)
    Senior Investigation Specialist - Fraud
    Amazon Web Services (Aws) Nov 2020 - Mar 2021
    Seattle, Wa, Us
    Delivered maximum levels of accuracy when conducting investigations into potential fraudulently created AWS accountsDesigned and implemented productivity automation scripts to allow for increased ticket submission - utilizing Javascript based Tampermonkey scriptsQuery AWS EC2 instance launch data to analyze suspicious account activityConducted reviews of flagged transactions and reports that showed potential suspicious activityDevelop profiles of activity patterns to more quickly identify and help stay abreast of ever-changing fraud tacticsMaintain the confidentiality of all information obtained during the investigations process
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  • Amazon
    Senior Operations Specialist
    Amazon Dec 2017 - Nov 2020
    Seattle, Wa, Us
    Developed and maintain Javascript Tampermonkey productivity scripts.
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  • Amazon
    Operations Specialist - Investigations
    Amazon Mar 2017 - Dec 2017
    Seattle, Wa, Us
    Investigate issues from Fulfillment Center Associates regarding Fulfillment by Amazon inventory. Includes shipment errors, inventory defects, mislabeled inventory, and damaged inventory. Specialized in investigation of egregious inventory issues and seller coaching.
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  • Amazon
    Fba Risk Investigator (Contract)
    Amazon Oct 2016 - Jan 2017
    Seattle, Wa, Us
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  • University Of Oregon Learning Lab
    Undergraduate Research Assistant
    University Of Oregon Learning Lab Jan 2016 - Jun 2016
    Eugene, Or, Us
    Developed and analyzed techniques for audio and video transcription. Created Python scripts to automate repetitive file handling tasks. Worked as a team to develop plan for testing transcription techniques.
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  • University Of Oregon Learning Lab
    Production Supervisor
    University Of Oregon Learning Lab Aug 2014 - Jun 2016
    Eugene, Or, Us
    Supervised order intake, coordinate production and timely completion of orders. Respond to customer pricing estimate requests. Oversee hiring and interview process. Helped design and build new computer systems for production and graphic design. Provided technical support for customers and internal computer systems. Problem solved issues with file formatting in various design and production programs.Mastery of Adobe Creative Suite (Photohop, InDesign, Illustrator), Microsoft Office Suite, Ricoh/Canon/Xerox Printer Interface
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  • Electrical Geodesics, Inc.
    Undergraduate Research Assistant
    Electrical Geodesics, Inc. Sep 2015 - Jun 2016
    Organized, prepared, and ran EEG experiment sessions, Mastered EEG net application and minor maintenance, Learned correct procedures in creating 3D models from subject MRI scans, Learned data analysis of EEG brainwave output.
  • University Of Oregon Craft Center
    Office Assistant
    University Of Oregon Craft Center Sep 2014 - Jun 2016
    Focused on Website Management for craftcenter.uoregon.edu, as well as social media accounts (Facebook, Twitter, Instagram). Mastered the Drupal Content Management System to update the website. Created banner images in Adobe Illustrator for web publishing. Updated database for enrollment information and inventory upkeep.Designing graphics and banner images in Adobe Photoshop, Illustrator, and InDesign. Adhering to the brand image and design plans.
  • Alternative Digital Printing
    Production Supervisor
    Alternative Digital Printing Sep 2010 - Dec 2013
    Santa Barbara, Ca, Us
    Coordinated order intake and production, supervised production team of 15-20 employees during high-volume production, managed invoicing and pricing of incoming orders for an average of 1000 invoices per quarter (averaging around $270,000 in sales per quarter), provided primary contact with high volume and important customers and departments within UCSB.Mastery of Adobe Creative Suite (Photohop, InDesign, Illustrator), Microsoft Office Suite. Use Printsmith Invoicing Software to quickly and accurately invoice and estimate all incoming inquiries.
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Paul Goldberg Skills

Powerpoint Time Management Leadership Data Entry Critical Thinking Microsoft Word Microsoft Office Social Media Public Speaking Microsoft Excel Adobe Illustrator Adobe Indesign Adobe Photoshop Javascript Greasemonkey Python

Paul Goldberg Education Details

  • Coding Dojo
    Coding Dojo
    Full Stack Programming
  • University Of Oregon
    University Of Oregon
    Psychology
  • Santa Barbara City College
    Santa Barbara City College
    Psychology/General Education
  • Terra Linda High School
    Terra Linda High School
    High School Diploma

Frequently Asked Questions about Paul Goldberg

What company does Paul Goldberg work for?

Paul Goldberg works for Chime

What is Paul Goldberg's role at the current company?

Paul Goldberg's current role is Zendesk Systems Administrator at Chime!.

What is Paul Goldberg's email address?

Paul Goldberg's email address is pg****@****zon.com

What schools did Paul Goldberg attend?

Paul Goldberg attended Coding Dojo, University Of Oregon, Santa Barbara City College, Terra Linda High School.

What skills is Paul Goldberg known for?

Paul Goldberg has skills like Powerpoint, Time Management, Leadership, Data Entry, Critical Thinking, Microsoft Word, Microsoft Office, Social Media, Public Speaking, Microsoft Excel, Adobe Illustrator, Adobe Indesign.

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