Paul Thong Email & Phone Number

Boston, Ma, Us

• Support the strategic direction and the design of technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications.• Mange Okta SSO and 2FA.• Manage and assist with IT related projects, daily checks, backup processes, and audits.• Assist in the creation and maintenance of high-quality documentation (primarily Visio diagrams) for Bank systems, policies, procedures, and plans.• Support third party hardware and software integrations and service vendor relationships.• Promote cybersecurity awareness, assist in training, testing, and the use of best practices.• Assist with the design and maintenance of data and information management processes to ensure consistency, integrity, and security.• Provide technical support to users for PC, server applications, and hardware technologies.• Provide after hours, weekend and on-call support on an as needed basis outside of general working hours.• Manage Microsoft SCCM patching, software deployment, reporting.• Build and configure Virtual Machines in VMware.• Administer users, groups, computers in Microsoft Active Directory.• Manage Microsoft Azure for access control and security posture.

Herndon, Va, Us

• Responsible for managing all the Systems Administrator on the team.• Oversee employee work schedule to ensure adequate coverage.• Organize, prioritize, and assign work, including prioritizing and scheduling work activities in order to meet objectives.• Monitor status of work in progress and reviewed completed work to ensure its validity.• Consulted with department on complex problem situations and provided technical expertise.• Manage vendor relations on procurements and services.• Perform routine and advance desktop, laptop, server, network, software and information support and management.• Administer users, groups, computer permissions in JumpCloud and Active Directory.• Deploy and manage CrowdStrike EDR to all workstations and servers.• Utilize Manage Engine’s Desktop Central to deploy software, patches and OSD.• Served as an escalation person for all Tier 1 and Tier 2 issues.• Manage and configure SSO in JumpCloud.• Deploy and support Macs and Windows laptops.• Administer Zoom, DocuSign, DropBox accounts as needed.

Falls Church, Va, Us

• Deploy, monitor, maintain, enhance, and support IT systems, including networks, servers, phones and associated hardware.• Manage servers, including Exchange, File, Print, and their associated operating systems and software.• Configure and manage Palo Alto firewall.• Configure and manage Cisco Meraki WAPs.• Design, implement and manage job site networks.• Use Zerto to backup VMs to a disaster recover site.• Setup and configure VMware vSAN.• Confiugre and manage Cisco switches.• Create and deploy SCCM packages.• Perform the monthly patching of servers using SCCM.• Troubleshoot and maintain all network hardware and equipment, including routers, switches, UPS systems and firewalls.• Work with virtualized environment and network storage.• Interact with Vendors and contractors to secure network products and services.• Create and maintain documentation as it relates to network configuration, mapping, processes, and service records.• Manage and migrate users from on-prem to Office 365.• Participate in managing all network security solutions.• Adhere to applicable policies and procedures.• Support and manage multiple regional offices.

Mclean, Va, Us

• Drive all phases of storage engineering, including architecture, design, implementation, management and monitoring.• Provide solutions architecture from start to finish.• Manage storage infrastructure through application of deep technical expertise of storage systems, storage administration and networking.• Develop and maintain documentation for all facets of the storage infrastructure.• Research new technologies and architecture enterprise storeage, data replication, and data recovery solutions.• Effectively and professionally interact with clients and customers.

Ashburn, Virginia, Us

• Implement NetApp hardware including rack and stack, cabling and configuration.• Travel to client sites to perform Professional Services installation and implementation.• Ensure customers are satisfied with the work performed and maintain a good working relationship.• Work with Account Managers and Program Managers to ensure the work is complete and accurate.• Use NetApp Config Advisor to check configuration setup and accuracy.• Effectively install, upgrade and manage newly deployed NetApp storage systems.• Performing the full scope of Professional Services for NetApp.

Mclean, Va, Us

• Engineering solutions for various project and operational needs for U.S. Customs and Border Protection.• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.• Develop and maintain installation and configuration procedures.• Contribute to and maintain system standards.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.• Perform regular file archival and purge as necessary.• Create, change, and delete user accounts in Active Directory per request.• Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.• Maintain operational, configuration, or other procedures.• Update and maintain any documentation such as Change Request, SOPs, and Installation Guide.

Mclean, Virginia, Us

• Upgrade the Department of State’s network as part of the GITM Project.• Manage a small team while on deployment overseas.• Responsible for providing advanced technical assistance to installation teams and U.S. Embassies 24/7.• Traveled to locations throughout the world to upgrade and install network and servers.• Maintained 24-hour on-call Tier 3 support for teams in Embassies in all time zones.• Telnet/hyperterminal into switches to change configuration.• Configure CISCO switches and various other types of peripheral equipment and software.• Setup and configure vlans on CISCO switches.• Install and deploy CISCO switches into rack and closets.• Setup and configure VMWare ESXi 5.1• Add host servers to Virtual Center.• Stage and setup NetApp devices.• Promote and demote domain controllers.• Configure DNS on domain controllers.• Build, stage, and migrated Microsoft Exchange Servers 2003 to 2010• Build and configure BlackBerry Enterprise Server 5.0 along with user migration.• Setup backups using NetApp SnapProtect and offsite backup.• Stand up Citrix terminal server along with configuring any printers and policies. • Configure and build XenCenter along with VDI-in-a-Box.• Install and setup thin clients and workstations.• Configure and stand up member servers along with any settings assosciated with them.• Prepare system for operational use and support operational tests.• Perform setup, configuration, and troubleshooting of Windows 2000/XP workstations, Windows 2000/2003 servers/advanced servers and Windows 2008 domain controllers. • Configure NetApp storage device (2040 and 2240).• Build and configure NetApp SnapProtect backup solution.

Herndon, Virginia, Us

• Upgrade the Department of State’s network.• Setup and configure VMWare ESXi 5.1• Add host servers to Virtual Center.• Stage and setup NetApp devices.• Promote and demote domain controllers.• Configure DNS on domain controllers.• Build and stage Microsoft Exchange Servers.• Rack servers with cable management.• Configure CISCO switches and various other types of peripheral equipment and software.• Load ISO on CISCO switches.• Telnet/hyperterminal into switches to change configuration.• Setup backups using FastBack/FilesX and offsite backup with UltraBac.• Stand up Citrix terminal server along with configuring any printers and policies. • Terminate copper and fiber cable.• Install and setup thin clients and workstations.• Configure and stand up member servers along with any settings assosciated with them.• Setup DHCP scope.• Maintain file servers, network access, document and analyze system anomalies to ensure optimum equipment performance.• Prepare system for operational use and support operational tests.• Perform setup, configuration, and troubleshooting of Windows 2000/XP workstations, Windows 2000/2003 servers/advanced servers and Windows 2008 domain controllers.

Lansdowne, Va, Us

• Perform rigorous test on software and application that are on any and all workstations and servers.• Provide software that automates security setting on workstations worldwide.• Maintain lifecycle for all lab core applications.• Integrate security into vendor supplied software installation packages.• Hack registry hive on a Windows system in order to secure government systems and applications.• Test and document all security settings provided by security team.• Build and maintain all Windows servers and workstations. • Explore and implement new technologies as they are relevant. • Write detailed Test and Evaluation report.• Perform peer reviews on all documentation prior to submission. • Provide QA after group peer review has been completed on all documents.• Ensure that the security configuration for applications is supportable, manageable, and reportable.• Configure applications according to NIST/FDCC.

Blue Bell, Pennsylvania, Us

• Support and maintain custom database application.• Responsible for server maintenance at client site.• Work with client to troubleshoot any issues with application.• Configured VMware ESXi 3.5 for test environment and used VMconverter to migrate from old to new host machine.• Setup and troubleshoot desktops for developers and any support they need.• Activities focused on the technical support of production and development for end-user computing.• Document workflow and checklist.• Use Windows Deployment Services to image workstations.• In Active Directory, create Folder OU, move computer and user accounts, unlock user accounts, reset password, manage user permissions, set mailbox permissions. • Built domain controllers with Active Directory.• Install and configure SQL Server 2005.

New York, Ny, Us

• Performed daily task in Microsoft Systems Management Server 2003 including software distribution, reporting and queries.• Managed BlackBerry Enterprise Server and Good Mobile Messaging for all users on mobile devices.• Configured and setup BlackBerries to tether as modems for laptops. • Responsibilities included answering Desktop Services support phone and providing first level support for users of PCs, printers and host connections in a LAN environment.• Set up workstations and laptops for new employees; configured systems, and installed and tested hardware and software.• Responsible for coordination of all desktop and laptop hardware maintenance functions either through Lenovo, Dell or other approved vendors.• Accountable for updating security patches on workstations through Windows Server Update Services.• Created GPO to manage workstations as needed.• Lead IT person for new project implemented for our consolidated Call Center.• Demonstrated ability to learn new technology in short period of time.• Managed user accounts, groups, contacts, and computers through Active Directory.

M.S., Information Technology

Bachelor'S Degree, Legal Studies, General

B.A., Legal Studies/Criminal Justice