Providing design solutions in the Financial Tech industry for Subscription Business Model

• Provide Tier II level support for both Data Stewardship Platform and Quadrate software. • Apply technical knowledge to diverse situations that range from software install/upgrades, data migrations, software functionality and template design for SAP data uploads. • Ability to reproduce complex issues to ensure the true nature of the issue.• Create development tickets for issues that result in software bugs.• Create necessary articles for repetitive issues that are used as Knowledge Base articles.• Provide out of hours coverage on a rotating basis for high priority tickets.• Ensure progress toward resolution is maintained by monitoring escalated issues and communicating status to interested parties and ensure ticket resolution times comply with the Service Level Agreement metrics.

• Serve as SME and lead Implementation analyst for PestPac ERP software.• Document and translate Strategic Industries business requirements to PestPac ERP functionality.• Provide application configuration, testing, and support on PestPac ERP software.• Design system solutions for various work requirements based on departmental specifications.• Develop key processes to effectively deploy system modules.• Provide on-going production support for system; develop maintenance procedures/modifications for approved changes or enhancements.• Serve as Technology Liaison for upcoming technology initiatives.

• Served as junior developer on key Adobe Campaign (Neolane) implementation projects.• Helped lead client functionality trainings in CCMO (Cross Channel Marketing Optimization) for Adobe Campaign.• Served as technical lead on data migration project using Scribe Software where I migrated Made2Mange ERP data to SalesLogix.

Training: Supported development and assisted in training end users. Training Oracle Manufacturing business functions to shop floor operators and supervisors, Data Management team, and Customer Service representatives .Application Testing: Assisted with documentation and execution of test scripts, document testing and validated design with the Oracle Core team.System Expert: Developed a functional mastery of Oracle Systems in shop floor modules, procurement, inventory, inventory control, work in process (WIP), production recording, scheduling/planning, picking and shipping of product. Enabling the ability to quickly identify issues, research, and troubleshoot for a resolutionData Management: Worked with Core team, data management to clean data, set up the targeted plant and verify data after go- live.At the direction of the supervisor, participated in deployment activities at different plants/sites.Prepared the plant/site for Oracle ERP deployment per standard operating procedure.

• Gathering and analyzing customer requirements and documents to ensure client needs are met.• Leading a team of four to develop client servers, using our Aliyun cloud, which reduce costs and optimize high-volume production for the client.• Design and executing pre/post QAs to confirm that the sever functions based on business rules and functional design.• Assisting clients by creating customer wiki’s that provide an overview both functional and technical of their VM severs. • Ensuring accuracy of all China Net Cloud monitoring tools, systems, and procedures through weekly update inspections.• Preparing server reports for customers and assisting customers with analyzing their reports.

• Facilitated lab usage and activated students computer accounts as well as installing new software. • Provided assistance to students and staff in classrooms with technical issues regarding basic functions such as login, sound and display.