With almost 20 years of technical support experience, including 10 years managing support teams, I am passionate about providing high-value, high-satisfaction, knowledgeable and educational customer support. My deep experience and knowledge of areas such as cloud computing and systems administration, coupled with my abilities to clearly communicate and explain concepts relating to this knowledge, provides me with the foundation upon which I have proved to be a highly successful support engineer and manager. More recently in my career I have expanded my skillset to operations, undertaking many non-support related business functions. I am a diligent, hardworking and methodical individual, quick to learn and keen to take on new challenges and am comfortable working in, and managing, teams of varying sizes.