Paul Tokeley Email and Phone Number
Paul Tokeley work email
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Paul Tokeley personal email
Paul Tokeley phone numbers
Experienced, multi-skilled, self motivated and adaptable individual who maintains a professional manner in the work place. Confident and outgoing communicator with the ability to work on my own or as a valued team member. Good interpersonal skills, able and comfortable at communicating at all levels within an organisation. Always seeking to learn, grow and develop new skills and technologies.My long-term goal involves growing with a company where I can continue to learn, grow, take on additional responsibilities, and contribute as much value as I can.Specialties: Information Security, ISO-27001, ISO-9001, ISO 14001, Computer Hardware, 1st 2nd line support, Project Management, Service desk Management, ITIL, Quality Management, Customer Service.
Emg Motor Group
View- Website:
- emgmotorgroup.com
- Employees:
- 66
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It Support ManagerEmg Motor Group Oct 2012 - PresentBury St EdmundsTo provide technical support for 150 plus users on a Server 2012 networkServer Administration;Exchange 2013 Administration;VMware;IP Phone System Administration;Network & Desktop Support;Installation and testing of software;Hardware support and configuration;IDS systems support;DMS administrator;Responsible for maintaining and updating the EMG Motor group website;
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ContractorHome Mar 2010 - Oct 2012Working on Various Projects
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It Security - Quality ControllerStl Technologies Limited Jul 2004 - Nov 2009Responsible for implementing, operating, documenting, improving and auditing the company’s ISO 27001 UKAS certified Information Security Management system; Responsible for maintaining, documenting, improving and auditing the company’s ISO 9001 quality Management system;Security monitoring, investigation and incident reporting;Security awareness;Business Continuity planning ISO 25999;Maintaining, documenting and improving the company’s ISO 14001Responsible for managing the Internal and external auditing of the company's ISO certifications;Setup and maintaining of the company’s intranet, for the purpose of training, policies and ISO documentation ;Installed and maintained the companies HR system (Vizual);Installed and maintained the companies Finance system (Epicor);Maintained the companies SQL Server and databases;Network Support & Administration for 150 users developing and testing software;
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Service Desk ManagerStl Technologies Limited Nov 2002 - Jul 2004Manage a team of helpdesk analysts and ensure that agreed SLA's are met and appropriate qualitative standards achieved;Maintain a reporting structure which ensures the early identification of product faults and ensures minimum risk to the business;Analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness;Arrange regular meetings with customers to discuss performance and customer needs;Implement staffing and scheduling to ensure guaranteed coverage to the business for core and out of hour's support;Network Support & Administration;Hardware SupportThe installation and testing of software;New business Sales;
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Service Desk - Support AnalystStl Technologies Limited Sep 2000 - Nov 2002To provide technical support; answering support queries via phone, email for the commercial and criminal justice contracts;To maintain a high degree of customer service for all support queries and adhere to all service management principles;To take ownership of user problems and be proactive when dealing with user issues;To attend site where problems cannot be resolved remotely i.e. network or hardware related issues;To log all calls on the call logging system;Respond to enquiries and help to resolve any hardware or software problems;Support users in the use of Computer equipment by providing necessary training/advice;Network & Desktop;The installation and testing of software;Hardware support and configuration;1st and 2nd line support.
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Support EngineerDell - Computer Hardware 1999 - 2000Installing new systems;Software, Hardware Configuration;Hardware upgrades and repairs.Customer service.Training. -
Y2K Roll-Out EngineerNokia - Communications 1998 - 1999Upgrading existing laptops and new to a Y2K ver. Win95& WinNT;Backing up and retrieval of all users data;Encryption of complete hard drive using Safe Guard software;Installation and testing of all new versions of software, Y2K compliant;The installation of PCMCIA modems and GSM cards;Developing new builds for the new range of IBM laptops.
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Nt Roll-Out EngineerEastern Electricity 1997 - 1998NT Roll-Out Engineer on the Pegasus; Contracted as part of a group called Pegasus migrating 6,000 users to MS Win NT4 workstation, Office 97, Lotus Notes 4.5;Working at all of Eastern Electricity sites, backing up users pc's, upgrading software and hardware mainly Toshiba laptops and Fujitsu desktops, implementing and supporting build processes. Installation of applications, documenting any new processes;The installation and testing of software. Responsible for the migration of mail files and replication of databases of all laptops using Lotus Notes;Backing up and retrieval of user data.
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Development EngineerNeopost - Research 1995 - 1997Responsible for the development of new and existing automated mailroom, office equipment;Hardware, Software testing of such equipment for Post Office and B.S.I. approval;Writing detailed reports of test findings;Prototype / Model building;Process Development;Quality Management.Product life Testing.
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Production EngineerHamlin Electronics Ltd 1991 - 1995Design, build, and develop special purpose machines and assembly equipment for the manufacturer of shock sensors as used in the automotive industries ;Seconded to the USA for several months to oversee, help with the production of a fully automatic production line commissioned by the company;Production Management;Process Management;Quality control;FMEA and DFMEA.
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Production EngineerSonnenthal Ltd 1986 - 1991Responsible for the designing and manufacture of tooling for high-speed production machines, Cam and P.L.C controlled.Setup and run automated production lines used in the manufacture of precious metal chains;Processes Development;Quality control.Supervising a team of 15 staff;Stock control.
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ToolmakerSelf-Employed 1984 - 1986Manufacture and installation of automated machine tools for the tobacco, electronics, cosmetics and automotive industry.
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Production TechnicianFord Motor Company 1980 - 1984Responsible for maintaining and continuous improvement of automated production lines;Body construction tooling design and manufacture;Framing process; Robot maintenance and programming.Research and Development;Preventive maintenance; -
Apprentice ToolmakerBarry Jig & Tool Ltd Jan 1976 - Jan 1980Apprentice to a company manufacturing jigs, fixtures and special purpose machine tools for the defence, electronics, and cosmetics industry.
Paul Tokeley Skills
Paul Tokeley Education Details
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Barry College - South WalesMechanical Engineering -
Barry College - South WalesGeneral Technology
Frequently Asked Questions about Paul Tokeley
What company does Paul Tokeley work for?
Paul Tokeley works for Emg Motor Group
What is Paul Tokeley's role at the current company?
Paul Tokeley's current role is IT Support.
What is Paul Tokeley's email address?
Paul Tokeley's email address is pa****@****net.com
What is Paul Tokeley's direct phone number?
Paul Tokeley's direct phone number is +4412847*****
What schools did Paul Tokeley attend?
Paul Tokeley attended Barry College - South Wales, Barry College - South Wales.
What skills is Paul Tokeley known for?
Paul Tokeley has skills like Windows Server, Itil, Testing, Management, Technical Support, Security, Microsoft Sql Server, Team Leadership, Project Management, Team Management, Microsoft Exchange, Networking.
Who are Paul Tokeley's colleagues?
Paul Tokeley's colleagues are Andrew Deaton, Jamie De Bootman, Deniss Levanovskis, Bryan Smith, Chloe Hollands, Kirsty Bysouth, Robert Cottage.
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