Paul Toney Email & Phone Number

Greater Memphis Area

Lead Analyst and Project Manager responsible for the strategic direction related to small businesses’ IT development in an effort to continuously foster economic growth through capital formation. Design application architectures to improve business processes for integration and technology support systems with existing clients. • Oversee Quality and Assurance (Q&A), development, user acceptance testing and system integration testing.• Develop Customer Relationship Management (CRM) Strategy to manage Data Process and Technical mapping.• Provide expert knowledge of emerging technologies, communication and infrastructure security concepts.• Troubleshoot system availability, security breaches, malfunctions, and configured network IPs. • Execute system backups, file restoration, system recovery, and remote mapping for AVAYA and CISCO. • Design and develop unit testing complex functionality for large customer care and data systems such as UNIX, Java, XML, Oracle, MacAfee, Web Gate, XenDesktop 5.6, XenApp 6.5, and SQL object-oriented based applications. • Manage multiple client accounts, requests and created tasks utilizing application analysis, case development, user interface design, and SQL query development.

Greater Memphis Area

Responsible for the installation, service, and troubleshooting of telecommunications and cable equipment. Installed equipment and network interface units for basic products and services. Disconnected, reconnected and relocated services.• Utilized problem-solving skills to troubleshoot, determine nature of problems and take corrective actions. • Monitor project phases from requirements gathering through user acceptance testing and documentation.• Develop and implement improved capacity planning and forecasting of customer increase. • Advise businesses on new software, hardware and virtual systems developments and technology. • Tested equipment to adjust signal strength and ensure optimum reception. • Assisted users via phone and/or on-site support to install, upgrade and maintain desktop and portable computer harder, software, printers, cable equipment, and peripherals.

Greater Nashville Area, Tn

Designed and implemented comprehensive, integrated, IT security monitoring and audit strategies to oversee, track, and evaluate the effectiveness of IT security compliance. Served as a technical management consultant in areas of configuration, QA and document application setup for 3Com products, PCs, office, and hospital equipment.• Effectively negotiated contracts with system integrators for 300+ hospitals and launched emerging technologies into the marketplace including adapting from broadcast to TCP/IP protocols.• Managed code changes, supported system outages and provided strategic resolutions to enhance IT systems. • Planned and directed highly technical and specialized data analyses including the development of IT management reports, UML documentation, use cases, test plans/scripts, and error log systems. • Lead engineer on Empire Blue Cross, Blue Shield (SBC) project (Cisco Catalyst 5500’s, 6006’s, 6500’s)• Reviewed customer network design, equipment staging, product installation, and post-sale support. • Executed hands-on product system innovation and technical design for healthcare IT systems.