Managed consultants that developed new LASERVISION image processing functions using machine learning and traditional image processing algorithms.Help develop and tested all new image processing algorithms for FOD detection, fiber orientation, edge detection, material classification.Developed optical handheld peel ply detection instrument for major defense contractor.Recruiter for software and image processing staff and consultants.

Manager of in-house technical support engineers. Team supports Compact. L-Star and FiberCab laser marking and cutting systems for dealers and direct customers worldwide. Manager of Applications engineers that supported sales with pre-sales demos of customer’s samples, and post sales customer training, installation and service.

Technical Support Manager of in-house support team of up to 8 technical support engineers in 3 locations in the USA. Team supports Micro-SLA, Multi Jet and Color Jet print engines for professional applications for resellers in the USA. Team resolved an average of 400 cases per month, supporting approximately 300 resellers and 400 re-seller technicians, supporting over 10,000 printers using OTRS then SalesForce.

Supported customers and resellers to extend the use of powder-based 3D printers and hand held scanners. White papers included “Bleed Compensation Gauges” to improve dimensional accuracy of printed parts and “ZPrinter Best Practices for Color Models”.

Provided calibration trouble shooting, baseline testing of beta hardware, and data mining for historic testing results

Product expert supporting engineering team, marketing and upper management during the product development stage of a 3D imager. Trained a new development team on 3D imaging, transferring the institutional knowledge from the developing company, Dimensional Photonics International (DPI).Created hardware and software specifications for the commercialization of a 3D imager, working with a product development team of 7 PhDs.

Provided technical support and service measurements for the sales team, outside sales representatives and customers.Project management / application engineering at DPI. Managed two projects from the National Center for Manufacturing Sciences for a total of $1.9 million. End-users were the Air Force’s Warner Robins Air Logistics Center (Portable Large Shape Inspection System) and the Naval Foundry and Propeller Center (High Performance 3D Scanning System). Represented the company at project meetings and conducted all hands-on testing of the 3D imager. Created testing procedures for new 3D imaging system to support marketing tech sheet and internal testing. This included artifact designs and methods of processing data.

Provided technical support for sales offices located in Western United States, Singapore and Japan.Created white papers to resolve the common customer’s needs including “Design Guidelines for “Customer-Supplied Hubs” and “Alignment of Rotary Scales”.Created quote generation worksheet for the sales team.

Provided technical support for a range of metrology instruments used in the metal-forming industries. Main customers served the automotive and aerospace markets. Duties included sales team and customer support, profit / loss responsibility, and new product development.