Paul Turner Email and Phone Number

Workforce Engagement Innovation Lead (EMEA) at Genesys at @ Genesys

Westgate-on-Sea, GB

Paul Turner's Location

Canterbury, England, United Kingdom, United Kingdom

Paul Turner's Contact Details

Paul Turner work email

pa****@****n.co.uk View
Valid
pt****@****bal.com View
Valid

Paul Turner personal email

n/a

About Paul Turner

Supporting customers by delivering Workforce Transformation through native cloud Genesys Workforce Engagement Management solution. Extensively experienced and accredited professional with proven WFM/WFO/WEM expertise in Europe and North America driving Employee Engagement and operational performance that delivers excellent CX.

Paul Turner's Current Company Details

Genesys

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Workforce Engagement Innovation Lead (EMEA) at Genesys

Westgate-on-Sea, GB

Website:: genesys.com
Employees:: 8432

Paul Turner Work Experience Details

Genesys

Westgate-On-Sea, Gb

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Wem Innovation Lead (Emea)

Genesys Dec 2020 - Present

Menlo Park, Ca, Us

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Business Solutions Consultant

Nice Ltd Oct 2018 - Nov 2020

Hoboken, New Jersey, Us

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Wfo Consultant

Verint Aug 2017 - Sep 2018

Melville, New York, Us

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Wfo Consultant

Adtech Global Jan 2015 - Sep 2018

Workforce Optimisation Consultant, Installation, Configuration and Consultancy, primarily dealing with Verint Impact 360 and Avaya Aura QM and WFM. Configuration and implementation of Verint Impact 360 and Avaya Aura QM and WFM Advising and consulting on how to get the optimum results from your WFM/WFO solution Developing resource planning teams through recognised best practice techniques
Resource Planning Professional/Consultant/Interim

Inteleplan Oct 2014 - Dec 2014
Head Of Forecasting & Planning

Hastings Direct Nov 2012 - Oct 2014

East Sussex, Sussex, Gb

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Forecasting & Scheduling Manager

Lv= Jul 2010 - Oct 2012

Bournemouth, Dorset, Gb

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Senior Resource & Planning Analyst

Saga Plc. Aug 1999 - Jul 2010

London, Gb

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Resource Planning Consultant And Interim Planning Manager

Inteleplan 2009 - Jun 2010

Paul Turner Skills

Call Centers Forecasting Management Contact Centers Customer Experience Analysis Performance Management Workforce Management Change Management Business Process Improvement Stakeholder Management Leadership Erp Call Center Avaya Verint Wfo Project Planning Outsourcing Resource Planning Avaya Aura Avaya Technologies Analytical Skills

Paul Turner Education Details

Christ Church University

Management Studies

Frequently Asked Questions about Paul Turner

What company does Paul Turner work for?

Paul Turner works for Genesys

What is Paul Turner's role at the current company?

Paul Turner's current role is Workforce Engagement Innovation Lead (EMEA) at Genesys.

What is Paul Turner's email address?

Paul Turner's email address is pa****@****n.co.uk

What schools did Paul Turner attend?

Paul Turner attended Christ Church University.

What skills is Paul Turner known for?

Paul Turner has skills like Call Centers, Forecasting, Management, Contact Centers, Customer Experience, Analysis, Performance Management, Workforce Management, Change Management, Business Process Improvement, Stakeholder Management, Leadership.

Who are Paul Turner's colleagues?

Paul Turner's colleagues are Rebecca C., Fábio Tomé, Kumbesh E, David Bahar, Rahul Guru, Michael Denny, Michael Barrett Pmp, Chpc.

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