Paul Twigg Email & Phone Number

Calgary, Ab, Ca

Toronto, On, Ca

Calgary, Alberta, Ca

Head of IT, Engineering, Data centre, including vendors, implementing the Overall IT Vision, Strategy, Innovation and Budget for the Bank.Built Payment, Banking, PIM, Connectivity products and systems.Reporting to the President of the Bank. Built a strong and diverse IT department that reported quarterly activities to the Board.Deliver IT stability to the Banks core financial client-based API platforms which process around 20 million transactions per week.Deliver key projects, implementing new business and regulatory capabilities quarterly, including Card tokenization, Card printing, Acquiring, SMB Financial and Banking management, Match and Kill capabilities, Fraud management, and the implementations of the latest processing standards from Interac, Visa and Mastercard.Oversee the management of the secure active-active infrastructure for the bank, across multiple on-premise data centres and multiple clouds (Azure and AWS).Oversee the engineering team, implemented new application lifecycle management, including automated DevOps architecture and processes. Able to achieve multiple deployments a day with zero down-time.Delivered client-based and internal reporting and data system.

Plano, Texas, Us

• Lead the technology direction and digital strategy for clients across Canada. This includes accountability for multiple technology teams including the Microsoft and ServiceNow teams as well as the Microsoft 365, Azure, Custom Development, Data and AI, ServiceNow and Cloud Infrastructure solution lines. • Created the National Innovation Program that uses the latest technologies to solve real world client problems. Enables start-up companies to innovate through the global NTT innovation fund. Innovations won several awards over multiple years.• Provided delivery and technology oversight for over a hundred projects run by cross functional teams, including Agile, Custom Development, Microsoft 365, Infrastructure, Azure and Data projects.• Mentor and stakeholder representing North America on the NTT DATA global IOT team. Focus on analyst relations.• Active member of the national executive team delivering accountability for revenue through professional and managed services.• Developed bench strategy and managed budget for internal bench development and R&D.• Managed technology related transition activities during the NTT DATA acquisition, including technology related items on the go to market plan.• Oversee the Microsoft Partner relationship, managing a multi-million-dollar revenue target.• Presenting at conferences, CIO meetings, user groups, webinars, podcasts and client locations to executive and technical professionals.

Plano, Texas, Us

Plano, Texas, Us

• Managing a team of support staff as well as a team of senior infrastructure architects • Providing strategic vision and development plans for the Energyplaza hosting product• Coordinating the activities of the Support Centre, including contracts, SLA’s, and client satisfaction• Managing large SharePoint, Kofax, and OnBase projects with major clients.• Managing the profit/loss centres for the Support Centre and the Energyplaza Hosting Services as well as the overall IT budget • Managing product development for the Energyplaza Hosting Services• Managing the smooth running of the internal IT infrastructure, including responsibility for the data centre• Monitoring and overseeing the operations of the Energyplaza Hosting Services, including performance, capacity, backup, and disaster recovery• Mentoring and developing a technical team for the implementation of SharePoint and infrastructure projects• Actively participating in the business development planning process as a member of the NeoStream leadership team Key Achievements:• Successfully managing a multi-million-dollar budget as well as all profit/loss centres, obtaining a consistent revenue increase and cost optimization• Planning and developing a Managed Service business unit for several internal and 3rd party products, which has become the major revenue source at NeoStream• Designing and implementing a Microsoft cloud solution for hosting and managing SharePoint applications through the Hyper-V and Windows 2012 servers• Designing and deploying innovative automated SSAS strategies as well as successfully managing multiple projects at the same time• Designing specific SAAS business intelligence models, including business cycle indicators

Toronto, Ontario, Ca

• Led and developed a team of Microsoft trainers and consultants• Successfully managed the InfoPath 2007 and SharePoint 2007/2010 training for several large clients• Designed and delivered targeted training sessions to corporate clients in MS technologies, including SQL Server 2005/2008/R2, SSRS, SSIS, SSAS, SOA, SharePoint 2010, ASP.Net, MOSS, WSS, C#, Windows 2003/XP/2008/Vista, Exchange Server, VB.Net, Data Warehousing, BI, and Security• Delivered strategic and architectural consulting services to corporate clients, as well as targeted IT training on SQL Server 2008 / R2, SQL Server Analysis Services, Data Warehousing, SharePoint 2010, and ASP.Net 4.0• Managed client relationships to ensure the highest standards of service excellence in project deliveryKey Achievements:• Established and developed the internal training unit into a mainstream competitor and official Microsoft Partner for learning solutions, achieving a consistent growth over 5 years • Successfully designed and delivered a SharePoint website project for the School District 68• Delivered strategic BI consulting services on SQL 2005/2008 to the Alberta Health Services database teams, including reporting solutions, disaster recovery, backup, and system security• Provided training and expert consulting services to the City of Calgary on a migration project of existing intranets into a new SharePoint and SQL based platform, as well as on a Microsoft architecture development project• Designed and implemented all internal Microsoft systems for Totem Building Supplies

Chicago, Illinois, Us

• Led, coached, and supervised a DBA, systems, and development team • Designed and deployed a new enterprise system infrastructure based on Microsoft Servers • Actively participated in all stages of the personnel recruitment and selection process Key Achievements:• Designed and implemented a $1M mission critical application for the Sales and Logistics System used by 300 staff, resulting in a $100K yearly reduction in licensing and technical fees as well as in a substantial increase of user productivity• Implemented critical improvements to the Accpac Financial Reporting System, which decreased report processing time from 4 hours to 1 minute and saved $25K in software upgrades• Developed the BI Reporting System, providing the CFO with effective means to optimize budget and promote business growth and the sales force with trending information about customer performance• Designed and implemented an innovative desktop faxing solution through the RightFax Server• Managed, monitored, and troubleshot several 100 GB SQL databases

• Delivered teaching sessions on the official Microsoft curriculum to Fortune 500 companies• Taught a wide range of technical courses, including SQL Server DBA & Programming, Data Warehousing, Database Design, OO Analysis & Design, NT4 Server, Windows XP/2000, ASP.Net, XML, Visual Basic.Net, Exchange Server, Biztalk Server, Commerce Server, and ISA Server

• Successfully delivered a $2M management information system upgrade project based on SQL 2000, including over 300 SQL tables, 1500 stored procedures, and several hundred views• Led and coached a team of 5 developers, 3 testers, 1 business analyst, and 1 project manager• Used the OO methodology to design the application, including customer, supplier, product, order, purchase order, and payment management modules

Marina Del Rey, Ca, Us

• Led a project team and co-developed the internal network infrastructure, including database servers• Partnered with Microsoft to design and implement an online university project• Implemented Firewall 1 and Proxy server 2 for the Guidance department• Promoted and facilitated the adoption of Windows 2000 at the Barco HQ as well as at the NATO HQ