Paul Tyler Email & Phone Number

Auckland, New Zealand

Client Management for key clients across Auckland/Tauranga, ensuring satisfaction, quality and business retention.

Auckland, New Zealand

Facilitation of training services (International industry standard certification) NZ-wide for key clients and newcomers to the industry:Software Testing - ISTQB (International Software Testing Qualifications Board)Business Analysis - BCS (British Computer Society)AgilePlanit - Testing Process, UAT, Test Team Leadership, Risk Management Testing, e-Business

Training sales account management and new business development working with SME, corporate and government clients:Microsoft Application and TechnicalITILPRINCE2CEHAdobe

Auckland

Sales solutions, studio design, and service of Professional Audio and Video Broadcast equipment and related technologies. AVC design and build Radio and Television facilities. Brands include Telos, AXIA, OMNIA, Linear Acoustic, Harman, AKG, Sonodyne, Canon Professional, Sony Professional Solutions, DIS, RVR, RTS-Telex.

Auckland / Northland, New Zealand

AV, IT, Communications and Telephony, and Managed Print sales in B2B Corporate, Government, and Education sectors.Working with Telephone, SME, Corporate, Government and Education Account Managers, and Retail on specific and more technical sales opportunities in order to win business outside of core company product range. Championed the Technology category.

London, United Kingdom

• Software development company providing bespoke solutions to the Lloyds insurance market
• Provided key account management to the top six clients with a spend of $4,000,000 per annum.Added value through bespoke sales and contract negotiation, SLA management, project management support including analysing.
• Implemented and improved delivery of services by introducing detailed and specific contracts - developed a network of new third party suppliers to provide external resources to compliment the existing skill base.
• Actively monitored relevant regulatory communication standards for the industry, and provided updates on products and services that met the market requirements.
• Re-established trust and integrity within the client base through a focussed, transparent communication strategy (honesty, integrity, up-front and regular communication).

Auckland, New Zealand

The development of new and existing clients nationwide, for the distribution of ex-lease PCs, and new laptops, server systems, storage, peripherals and related IT and AV equipment. Involved management of client as 'debtors' much like a business within a business.

Auckland, New Zealand

Outbound Account Management of Key clients consulting on print and design, and facilitating production of both digital and offset print requirements and digital media.Offering unique solutions to problems and facilitating the proofing/pre-print production process.

NZ

Account Management of key clients (OEM manufacturers/systems builders), growing business with authority over margin and pricing.

Auckland, New Zealand

* Managed nine direct reports (21 indirectly) - Performance Appraisals, process mapping and documenting, order and phone call assessment, managing staff workloads, handling escalated queries or problem calls, and managing grade of service (maintaining measured service level quality).* Managed customer Collects department and International Orders within the.

Auckland, New Zealand

Fielding an average of 100 inbound calls per day (product enquiries, orders, shipping details), dealing with electronic-trade issues and general channel email enquiries. Quickly gained dedicated-customer accounts and promoted to Team Leader through fast, efficient, friendly service, a hands-on approach and willingness to "go the extra mile".

Diploma In Business Computing, Business/Computing

Education record