Paul Upton

Paul Upton Email and Phone Number

Want to get to your next Career Level? Or into a role you'll Love? ◆ We help you get there! | Sr. Leads ► Managers ► Directors ► Exec Directors | $150K/$250K/$500K+ Jobs @ LeaderUP
Paul Upton's Location
Greater Philadelphia, United States, United States
Paul Upton's Contact Details
About Paul Upton

"With no exaggeration- Paul and the LeaderUP program changed my life!" – James(See more in recommendations)👉 Message me on LinkedInWhy Senior Leads, Managers, Directors & VPs choose to work with me:▶️ You want to break into your next leadership role, get promoted, or move to a promotional opportunity. Maybe you are seeking to break into your next level or senior leadership.▶️ You're stuck in your current role, not much company growth, or growth opportunities. Or you do not like your current company/role and want to find a better one and level up your career to the one you deserve!▶️ You're in a job search, you know you are good, but something is missing, you are not getting interviews, or are not getting offers!▶️ You're tired of being frustrated & wasting time!𝐀𝐛𝐨𝐮𝐭 𝐦𝐞: I've spent the last 14+ years working at top Fortune 100 companies.◾️ 10+ jobs over this time and 2 highly competitive leadership programs◾️ 7 times promoted/found promotional opportunities (often they found me)◾️ Most recently an executive director at a telecom leading an organization of 150+ people.𝐈𝐧 𝐭𝐡𝐢𝐬 𝐭𝐢𝐦𝐞 𝐈'𝐯𝐞 𝐥𝐞𝐚𝐫𝐧𝐞𝐝:◾️ What it really takes to stand out in the Top 1% of leaders◾️ How to be a great leader and more importantly how to develop this in others◾️ How to hire the best, I've done over 500+ interviews and hired multiple high performing 10X teamsI am one of the few career coaches who has leadership/hiring manager experience and knows what they are looking for!𝐍𝐨𝐰 𝐈 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐘𝐎𝐔 𝐚𝐜𝐡𝐢𝐞𝐯𝐞 𝐌𝐎𝐑𝐄 𝐒𝐔𝐂𝐂𝐄𝐒𝐒!I have put these learnings together and have created the 𝐋𝐞𝐯𝐞𝐥𝐔𝐏 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐓𝐨𝐩 1% 𝐂𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 to help leaders and aspiring leaders reach the next level and land their dream jobs/promotions. Are you someone who wants...✅Wants more MONEY, TIME, FLEXIBILITY, and GROWTH?✅Gets multiple offers and CHOOSES the best one for them?And would rather...✅Follow a proven step-by-step process that works!✅With the 1:1 support, you need along the way!✅That takes 70% less time & effort and 99% less frustration!✅And finally, get that dream job that they deserve and are excited to jump out of bed for?► LeaderUP Job Offer System & Coaching Program - Reach out to learn more!👉 Learn more: message me!

Paul Upton's Current Company Details
LeaderUP

Leaderup

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Want to get to your next Career Level? Or into a role you'll Love? ◆ We help you get there! | Sr. Leads ► Managers ► Directors ► Exec Directors | $150K/$250K/$500K+ Jobs
Paul Upton Work Experience Details
  • Leaderup
    Founder, Ceo & Chief Career Officer - Career Expert | Career Success Coach | Leadership Coach
    Leaderup May 2021 - Present
    Greater Philadelphia Area, Us
    👉 Message me on LinkedInI am one of the few career coaches who has Fortune 50 leadership & hiring manager experience. This gives me the perspective to know exactly what hiring managers (not just recruiters) are looking for in a Manager, Director, VP+, how to stand out, and what it really takes to be a top 1% Leader & Candidate!I have partnered with recruiters, HR leaders, hiring managers, and leaders to understand and distill the most important qualities and traits of successful leaders and how to find these in candidates and develop them in leaders. Through all this and hundreds of interviews, I have learned what the Top 1% of candidates do and built a system that works to help leaders, aspiring leaders, and high performers learn these skills and get the jobs & opportunities they really deserve!► I help YOU master YOUR resume + LinkedIn so you STAND OUT and get NOTICED► I help YOU learn how to ROCK your interviews and build real, memorable connections with hiring managers & GET OFFERS!► I help YOU learn the skills to negotiate like a PRO to get the best total compensation package possible► I really care. My sole reason for LeaderUP is to help YOU find success and fulfillment in your career. Success YOU DESERVE and have earned by working harder, learning more, and putting in the effort to SUCCEED!I have created the LevelUP Leadership Top 1% Candidate Coaching Program to help leaders get promoted and land their dream jobs using Top 1% Applicant Strategies, leveraging the top SECRETS learned from Expert Resume Writers, Recruiters, Hiring Managers, Leaders, and Top Candidates, as well as many failures, successes, and continuous improvement!► LevelUP Leadership Top 1% Candidate Coaching ProgramMESSAGE me on LinkedIn to learn more and how I can help you!Email me at Leaderup.Program@gmail.com
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  • Mtfh Solutions
    Founder & Ceo - Lead Consultant & Managing Principal
    Mtfh Solutions Feb 2021 - Present
    Making the Future Happen Solutions was created to help move forward innovative ideas, services, minds and leaders. More info coming soon!Feel free to reach out directly for more details, we look forward to potentially working with you!Current Focus Areas Includes:- Consulting Services- Leadership/Executive Coaching- Pre Sales, Sales Strategy & Execution- Start-up Coaching & Mentoring
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  • Centurylink
    Executive Director Transformation & North America Operations
    Centurylink Jul 2020 - Nov 2020
    Monroe, La, Us
    Was recruited and brought in to lead the transformation organization of over 150+, consisting of 3 main groups the Data Science & AI/ML team, Business Transformation & Portfolio Management team and lastly the System, Tools and Integrations team. Tasked with using data, automation, cutting-edge innovative technologies to transform the way Lumen North American operations operate.Scope included all Copper and Fiber networks, national and international, consumer as well as enterprise products and solutions.Our task was simple, to plan, execute and deliver large-scale transformation efforts, removing over $200M of cost savings and revenue acceleration per year. The complexity came in how to actually do this, having a laser-sharp focus on execution and delivering results, while fostering & maintaining the culture and spirit of innovation.This included partnering, pushing the limits and innovating with the best minds, companies and consultants in the industry!
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  • Comcast
    Consumer Experience Transformation - Director Strategic Enablement And Data Operations
    Comcast Jan 2020 - Jul 2020
    Philadelphia, Pa, Us
    Tapped to do what I did in the Xfinity Mobile organization but across all of Comcast's Products and Operations, including TV, Internet, Voice, Xfinity Mobile, Xfinity Home and more.This new role expanded responsibilities and direct leadership of two additional teams, managing all digital data operations and Adobe Website Tagging and Analytics for all of Comcast Cable.
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  • Comcast
    Xfinity Mobile - Director Customer Experience Delivery, Operations And Analytics
    Comcast Aug 2018 - Jan 2020
    Philadelphia, Pa, Us
    SCOPE: All of XM Operations | Strategy and Innovation for Data, Product, Design, UX, Customer Support, Retail and Marketing to take the business to the next level | Delivery of Operational & Data Solutions | Customer Experience Insights and Customer Journey Deep-dives◾️ Tasked with transforming XM to be customer focused and data driven in all our operational and strategic decisions◾️ Built out the strategy, plan, change management and delivery of this vision: ◽️ Created processes, capabilities and building out a team to enable our data first goals ◽️ Defined Requirements, Building ETL and Aggregating OMNI Channel Customer Experience Data ◽️ Made data relevant, error free, available, understandable and giving access to everyone in XM ◽️ Identified, built and launched tools to enable self-serve analytics & insights ◽️ Established structured listening mechanisms to understand what’s most important to our customers ◾️ Identified and quantified our top business-wide opportunities in our customer experiences and operations◾️ Delivering cross functional programs and strategic solutions to the top issues across XM saving over $5M annually
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  • Comcast
    Xfinity Home - Sr. Manager Tech Operations And Strategy
    Comcast Jul 2016 - Aug 2018
    Philadelphia, Pa, Us
    SCOPE: National Responsibility | +5 major annual programs | $150M Budget | 18 matrixed reports | Leadership of Strategy & Operations of 5,000 Security Technicians | Quality & Performance of Over +600,000 Installations/year◾️ Lead capital and opex programs to drive key operational and quality metrics including: Tech Availability, DOJ Tech & Order Support, Repeat Rates M1 Churn, Time in Home and NPS, Customer Experience & Install Quality◾️ Develop requirements for new products and product enhancements based on field, customer insights & NPS data◾️ Manage field launch of new products, development of install processes and quality controls for professionally installed XH products to drive improved customer experience, NPS and truck roll & call reduction Key Achievements:◾️ DROVE QUALITY & REDUCED CHURN: Designed new metrics, led and nationally launched updates to the installation verification score (IVS 2.0) run on every install, utilizing a structured change management approach.◽️ Reduced M1 Churn by 50 bps and drove 65% increase in mobile app downloads on day of job◽️ 68% improvement in sensor signal strength quality on new installs, reducing M1 Calls & Truck Rolls◽️ Developed a dashboard in Tableau for field leads to improve management and performance of KPIs◾️ REDESIGNED INSTALL PROCESS & CUSTOMER EXPERIENCE: Led strategy, planning and execution of the initial Perfect Install Program to review the end-to-end sales through installation experience.◽️ Program delivered 20+ recommendations and 11 core projects to improve the Tech & Customer Experience◾️ IMPROVED AVAILABILITY & PRODUCTIVITY: Drove the best 0-5 day tech availability and average time to install results in XH history EOY 2017 through strategic project planning & execution ◾️ REDUCED DEFECTS: Reduced 37% of calls through root cause analysis of DOJ Tech call data, development of solutions and support of the program management of 3 functional work streams.
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  • Verizon
    Business Transformation - Lean Six Sigma Black Belt
    Verizon Jul 2014 - Jul 2016
    Basking Ridge, Nj, Us
    SCOPE: 8 Core Verizon Telecom Functions | 11 major programs | $400M Reduction Goal | 5 Matrixed Leads & 9 indirect reports | Business Transformation Project & Program Lead | Large Scale Change Management & Execution▪ Internal business consultant working with executive leaders to drive large scale growth & opex reduction programs▪ Led matrixed & cross-functional teams focused on strategic process, functional and organizational changes and transformational improvements contributing to deliver over $21.5M in hard savings in 2016 and projected $120M.▪ Led, co-facilitated and participated in over 12 Kaizen and Lean Six Sigma workshopsKey Achievements:◾️ TRANSFORMATIONAL PROCESS IMPROVEMENT: Transformation program lead to reduce $1B of WIP to over $400M and intervals from 229 days to 69 days, involving over 8 functional organizations.◽️ Lead one program pillar and 5 key solution teams to re-engineer project creation, engineering milestones, automation, triggers and KPI’s to reduce +60 days in process time and $16.1M in hard savings.◽️ Completed complex financial and operational analyses used to develop the strategy, scope and benefits of this large scale executive sponsored initiative.◾️ DEVICE QUALITY MANAGEMENT: Successfully led a DMAIC program to create and implement a new vendor centric method of testing and validating products, platforms and services reducing overall testing durations and defects by over 75% and an estimated yearly savings of $4.4M.◽️ All previous attempts had been unsuccessful due to system, reporting and organizational complexities.◾️ DEVELOPED LEADERS: Coached 3 Green Belts on LSS methodology, tools and project management practices to successfully complete DMAIC and DMADV (Design) projects, leading to two of these green belts becoming fully certified and promoted to full-time black belt roles.
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  • Verizon
    Internet Sales, Marketing, Chat Strategy And Operations
    Verizon Aug 2013 - Jul 2014
    Basking Ridge, Nj, Us
    3rd Rotation - Verizon Leadership ProgramSCOPE: Led Prepaid, Tablet Internet Channels, Chat Strategy & Execution and Advanced Analytics & Customer Insights◾️ OPERATIONAL EXCELLENCE: Designed and led a prepaid chat project to utilize specialized sales chat reps on prepaid pages resulting in a 27% gross add lift and improved customer satisfaction ratings. ◾️ VENDOR & PERFORMANCE MANAGEMENT: Led vendor management, project design, compensation model, training, implementation strategy and execution for the Verizon Wireless Sales Chat Program ◾️ BIG DATA: Led BlueKai and Big Data adoption at VZW and developed strategic A/B testing for personalization and landing page optimization utilizing MECLABS, resulting in 20% lift in high-value customer segments.
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  • Verizon
    Traffic, Capacity And Data Performance Engineering
    Verizon Aug 2012 - Aug 2013
    Basking Ridge, Nj, Us
    2nd Rotation - Verizon Leadership ProgramSCOPE: Led cell site planning & capacity for over 1200 sites, $400M in assets and $50M in mass calling event initiatives◾️ BUDGET & FORECASTING: Led mass calling events planning for all of Houston-Gulf Coast region including network capacity planning, budgeting and equipment dimensioning of 85 events / event areas and over $50M in resources and assets.◾️ CREATIVE INNOVATION: Saved over $9M by leveraging current assets in the maintenance of ALL HGC cell site’s CE, 1X, EvDO and backhaul capacity.◽️ Co-led 2012-2015 LTE Interface capacity planning of over 1200 NB sites, sector-splits, and small cells.
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  • Verizon
    In Home Network Engineer & National Operations Special Assignment
    Verizon Jul 2011 - Aug 2012
    Basking Ridge, Nj, Us
    1st Rotation - Verizon Development Program◾️ ROLE 1 - Led new features, products, quality, reliability and customer experience of the FiOS product◾️ ROLE 2 - Led the launch, operations, expansion, automation and performance of FiOS Self Install initiative◾️ OPERATIONS LEAD: Created and led operational activities for the FiOS self-install project which directly led to reaching stretch goals of 11,000 self-installs acceptances by EOY 2011 and an expense savings of over $1.6M. ◽️ Developed processes, call scripts, M&P’s, trained & led two out-bound call centers for self-install options◽️ Led transitional & automation efforts of the self-install initiative to improve and scale this project nationally to a projected 70,000 self-installs by EOY 2012 and yearly savings of over $25M.◾️ QUALITY, RELIABILITY & NEW PRODUCTS: Supported the launch of new FiOS products and improved quality & reliability of existing products and services reducing calls, truck rolls and customer affecting issues by over 40%; including X-box streaming, MRDVR, Flexview enhancements, widgets, Samsung Streaming, MoCA 2.0, MPEG4 and IPTV.
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  • Mccreary Roofing Company Inc
    Engineering, Marketing And Sales Lead
    Mccreary Roofing Company Inc Mar 2010 - Oct 2010
    Erie, Pa, Us
    • OPERATIONS EXCELLENCE: Increased speed and accuracy of all new jobs and bid requests by 40% by standardizing the work flow process & increased productivity by implementing a Microsoft Access Database• MARKETING INNOVATION: Created a new value added marketing plan & bid presentation pamphlet resulting in 35% lift on accepted jobs.
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  • Ge Transportation
    Locomotive Proposals Engineer
    Ge Transportation May 2008 - Jan 2009
    Chicago, Il, Us
    ◾️ BUSINESS PROPOSALS: Managed engineering technical proposals for new and existing markets including the Freightliner Guinea ES44ACi Locomotive worth over $40M; Co-managed all Superskids for ASIA & Russia◾️ VENDOR & SUPPLIER OPTIMIZATION: Led a cost-benefit proposal to re-engineer GE equivalents to 14 Union Pacific cables, projected to reduce replacement cable costs and lost productivity time by 45%.
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  • Ge Transportation
    Manufacturing And Operations Lead
    Ge Transportation Feb 2007 - May 2008
    Chicago, Il, Us
    ◾️ LEADERSHIP ROTATIONS: Completed 5 functional rotations in Material, Process, Lean, Quality and Engineering◾️ PROCESS INNOVATION: Developed and successfully implemented a comprehensive material management and inventory tracking system utilizing Lean Kanban and JIT strategies to systematically automate inventory management resulting in a yearly savings of over $15M. ◽️ Consolidated over 800 parts and eliminated an average of +5 hours and ~3.5 takt stopping shortages per/wk.◾️ PROCESS AUTOMATION: Created a material-tracking and process tool that identified and prioritized backlogged high profile items in a continuously moving lean line resulting in Maincab ending 2nd Qrt 2008 on schedule for the first time in over 3 years.◾️ SAFETY & ERGONOMICS: Led safety and ergonomic projects including installation of pneumatic vices to eliminate 90% of repetitive motion and increasing productivity by nearly 50%.
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Paul Upton Skills

Leadership Process Improvement Change Management Project Management Business Strategy Team Leadership Management Lean Six Sigma Six Sigma Leadership Development Data Analysis Telecommunications Engineering Training Powerpoint Strategic Planning Team Building Matlab Cross Functional Team Leadership Analysis Operations Management Manufacturing Microsoft Office Microsoft Excel Marketing Strategy Strategy Continuous Improvement Social Networking Coaching Program Management Wireless Marketing Customer Service Troubleshooting Dmaic Minitab Testing Wireless Technologies Customer Experience Transformation Business Transformation Financial Analysis Internet Of Things Business Analysis Business Intelligence

Paul Upton Education Details

  • The Wharton School
    The Wharton School
    Strategy & Customer Experience
  • Dale Carnegie Training
    Dale Carnegie Training
    Communication And Leadership Skills
  • Gannon University
    Gannon University
    Mechanical Engineering

Frequently Asked Questions about Paul Upton

What company does Paul Upton work for?

Paul Upton works for Leaderup

What is Paul Upton's role at the current company?

Paul Upton's current role is Want to get to your next Career Level? Or into a role you'll Love? ◆ We help you get there! | Sr. Leads ► Managers ► Directors ► Exec Directors | $150K/$250K/$500K+ Jobs.

What is Paul Upton's email address?

Paul Upton's email address is pa****@****zon.com

What schools did Paul Upton attend?

Paul Upton attended The Wharton School, Dale Carnegie Training, Gannon University.

What skills is Paul Upton known for?

Paul Upton has skills like Leadership, Process Improvement, Change Management, Project Management, Business Strategy, Team Leadership, Management, Lean Six Sigma, Six Sigma, Leadership Development, Data Analysis, Telecommunications.

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