Paulus Daeli Email & Phone Number

Jakarta, Indonesia

Indonesia

1. Daily monitoring offline channels transactions2. Daily reconcile and offline channels3. Daily settlement with the external vendors4. Creating daily, weekly, and motnhly reports5. Workflow Automation and Optimization6. AI Implementation

Indonesia

1. Providing customer support via various channels (e.g., email, live chat, phone) to assist users with account issues, trading inquiries, and technical problems.2. Handling customer inquiries regarding deposit and withdrawal processes, transaction statuses, and account verification procedures.3. Resolving customer complaints and issues promptly and effectively, escalating complex cases to appropriate teams if necessary.4. Monitoring trading activities and transactions on the exchange platform to detect and prevent fraud, money laundering, and other suspicious activities.5. Assisting in the onboarding process for new users, including verifying user identities and conducting KYC (Know Your Customer) procedures.6. Collaborating with other teams such as compliance, risk management, and technical support to ensure smooth operations and compliance with regulatory requirements.7. Providing feedback to management on customer concerns, platform usability, and potential improvements to enhance user experience.8. Maintaining accurate records of customer interactions, inquiries, and resolutions using CRM (Customer Relationship Management) tools.9. Keeping up-to-date with industry trends, market developments, and regulatory changes related to cryptocurrencies and blockchain technology.10. Participating in training sessions and continuous learning opportunities to enhance product knowledge and customer service skills.

Jakarta Metropolitan Area

1. Assisting senior agents in prospecting and generating leads.2. Learning about insurance products and policies.3. Conducting initial client assessments and needs analysis.4. Assisting clients with policy inquiries and basic claims processing.5. Supporting senior agents in client meetings and presentations.6. Participating in training programs to develop sales and customer service skills.7. Maintaining accurate records of client interactions and transactions.8. Collaborating with team members to achieve sales targets and goals.

Jakarta, Indonesia

1. Greeting and assisting customers2. Addressing customer inquiries and concerns3. Providing information on bank products and services4. Resolving customer issues and complaints5. Ensuring a positive customer experience6. Building rapport with customers7. Adhering to professional and courteous communication standards

Jakarta, Indonesia

1. Customer service2. Cash handling3. Transaction processing4. Product knowledge5. Compliance6. Sales and referrals7. Documentation8. Security9. Technology proficiency10. Teamwork