- Handling specialized requests from service and sales teams and contacting the traveler as updates occur.- Managing requests so they are completed in a timely manner.- Updating and training the teams regularly about proper expectation setting and specific regional rules.- Supporting the Inventory Analyst in handling canceled tours and rebooking travelers when needed.- Following up proactively with travelers on the Waitlist status to sell them on alternative options.- Working closely with the Sales Operations Manager & Inventory Analyst to gain insights on improving strategy for requests, cancellations and rebookings.

- Creating reports about sales operations performance and identifying areas for improvement based on data analysis- Processing orders, maintaining records of inventory levels, and monitoring customer satisfaction with products or services- Coordinating with accounting to ensure that invoices are paid in a timely manner

- Worked extended hours at a high level of efficiency while maintaining a rating above 4.96/5.- Efficiently solved administrative issues between customers, merchants, and company.- Established long-term customer relationships through prompt and courteous service.- Protected assets by maintaining organized, and clean work areas; complying with safety and security standards at all times.

- Managing all marketing for the company and activities within the marketing department with supervision.- Developing the marketing strategy for the company in line with company objectives.- Co-ordinating marketing campaigns with sales activities.- Creation and publication of all marketing material in line with marketing plans.- Planning and implementing promotional campaigns.

- Communicate and collaborate as a team of five to solve technological problems in classrooms- Provide customer service support and issue tickets relating to the problems that could or could not be fixed at the time of occurrence

- Maintained the aesthetic appeal of the store to contribute to positive customer experience- Provided excellent customer service by escorting customers to products and made sure all questions were answered without the need of additional assistance- Suggested additional items when ringing the customer out to boost sales and increase customer satisfaction