Microsoft: DPS Digital Sales (Contractor) Redmond, WAGlobal Technical lead, supporting MARs (Microsoft Approved Refurbishers) business partners, with a specific focus on the Digital Transition and onboarding assistance of their new Down-Level Partners or TPRs (Third-Party Refurbishers), when registering to use our systems. This allows them the utilization of digital injection and activation of Windows OS licenses on refurbished devices.★1st Level Partner Enablement in Image and Deployment. Train, optimize and support for current, and onboarding of new partners in the OA 3.0 (MDOS, CAT, DPC, DOC) environments.★Monitor and manage our partner technical support ticketing system, ensuring that all SLA’s are consistently met. Oversee entire lifecycle of support tickets, from initial logging to resolution, verifying that each issue is addressed and corrected within the Scope of Work. Committed to maintaining high service standards to ensure partners receive timely and effective support, fostering strong and reliable relationships.★Engage with the DPAMs (Digital Partner Account mangers) supporting the APAC, Canada, EMEA,LATAM and North American markets. Schedule meetings with our customers/partners, to introduce me as their dedicated technical resource.★Ongoing training and support. Provide Tutorials, verbal, and email communication with stakeholders/partners for prompt assistance with troubleshooting and answers for technical issues or onboarding questions.★Escalate requests to the WW OEM Operations Support Helpdesk for blocked/stalled issues. Track and Monitor queries/requests through to resolution. Check in and follow up with customer/partner for completion.★Collaborate with internal teams, to identify and update training, registration, and resource material to reflect current process and procedures.★Create and share updated best practices to assist in reducing the volume of queries received, and to provide a better customer experience.

With the Commercial Engineering team, ensuring that Surface devices and applications deliver the very best experience for Commercial and Business users. ★ Driving engagement with device PMs, to identify launch schedules and track completeness of IT Tools Testing requirements, for new release Surface devices.★ Collaborate with DEV and DVE teams, to identify Sprints and Schedules. Contribute to regular Scrum and Tools Development meetings. ★ Documenting and tracking dependencies, assumptions, PORs and risks across workstreams.★ Tracking WBS, deliverables and tasks by workstreams.★ Coordinating and presenting weekly WS leads meetings to track actions and open items.★ Leading Scrum and Sprint planning to enter backlog items in ADO, synchronized to account for priorities, new release timelines and device updates. ★ Resolving blockers for teams as needed.

OVERVIEW:Oversaw all major healthcare-related accounts within Washington state for Ricoh USA. Directed technology/software implementation, support initiatives and customer relations for various clients, including Swedish Health Services, Providence Health & Services, MultiCare Health System, and University of Washington Medical Centers. Trained clients on equipment operations, providing both a website training application and fleet management monitoring tool. Worked closely with a team of Professional Services specialists and SMEs in supporting existing and new initiatives as needed.

HIGHLIGHTS: PROJECT / CLIENT MANAGEMENT:★ Collaborated with Professional Services team & SMEs to identify and allocate a Project Management team to execute deliverables, including scope, time, quality, and budget factors.★ Led projects for software and technology upgrades from charter/contract negotiation to implementation, integration, deployment, and managing of deliverables. Delivered robust solutions to 165k+ healthcare professionals supported by consistent information management including daily communications to other providers and vendors.★ Supported ongoing stakeholder management during all PM processes, including Initiation, Planning, Execution, Monitoring, and Controlling to Closing and Performance Measurement.★ Managed 6 Site Support Specialists at various healthcare locations to serve as primary points-of-contact and ensure that implementations were fully operational with minimal downtime. Coordinated technician site visits to address and resolve hardware/software issues.★ Advised senior leadership on business process improvements and relevant solutions. Ran Proofs of Concept to test deliverables to provide the best ROI.BUSINESS DEVELOPMENT & PRODUCT KNOWLEDGE:★ Forecast revenues of over $6M in annual billings throughout tenure, including a $260K net new Software and Services project for a MultiCare Health System, and projections for another $800K, exceeding annual Professional Services goal by 26%.★ Sold and implemented Enterprise Services that include Cloud & IT, Backup & Disaster Recovery Solutions, Commercial Industrial Printing Services, Content & Workflow Consulting, Customer Communications Management, Document Outsourcing, Information Governance, and Managed Print Services.★ Built and expanded knowledge in Enterprise Software solutions that included Information, Collaboration & Document Management, Cost Control & Recovery, Mobile Printing & Sharing, Printer Security, Device Content Management, and Commercial Printing.

OVERVIEW:Targeted and sold hardware and software solutions with service delivery, throughout Greater Seattle. HIGHLIGHTS:★ Consistent Top Sales Performer across ¬¬all sales teams in WA and AK. Stack Ranked 6th out of 52 Enterprise Account Managers/Services Specialists.★ Developed and maintained successful business relationships by addressing and recommending solutions that met customers’ desired business outcomes. Presented Value Propositions for all facets of information management, including electronic and paper documents (input to output) as well as managing data security and backup/restoration.

OVERVIEW:Identified potential to partner with owner of PlumeIt in order to establish and expand retail presence (business model previously only available to distributors/wholesalers and hair salons nationally/globally). KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Spearheaded opening of Retail Merchandising Unit (RMU) at the Southcenter Mall in Tukwila, WA, with additional units in other locations to follow. Facilitated strong growth from inception.★ Trained staff in most effective techniques for showcasing and selling products as well as installation tasks (implementing colored crimp in color-dyed feathers, earrings, and necklaces).

OVERVIEW:Oversaw all business development and marketing initiatives for 4 stores within rapidly growing SportsClips franchise. Developed, implemented, and evaluated effectiveness of marketing strategies on an ongoing basis. Met with large employers within targeted areas to introduce incentive programs. KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Led stores to achieve 25% year-over-year growth, including 2 stores that are ranked in the Top 10 nationwide among all locations (1 location generated over $500,000 for measured year-end gross sales for 2011).★ Created innovative marketing initiatives that included tailoring a sports-related package with major sports teams in the Seattle area, working with schools’ booster programs, and reaching out to the local Chamber of Commerce.★ Developed the initial evaluation and business plan following agreement to form 50% LLC partnership with business partner. Opened 1st store in 1/2008 and subsequently acquired 3 existing stores as P&S deal to expand operations.

OVERVIEW:Brought on board to grow and support multi-modal transportation services. Placed emphasis on maintaining and improving existing business, while upselling freight services and logistics compression programs. Collaborated on Warehouse Management System solutions, as well as performing detailed time/transit analysis to streamline efficiency and timing of product to customer, resulting in cost reductions and increased profit margins. KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Captured 10 new clients, including 2 well-known pharmaceutical companies, that generated significant revenues for the company, as well as renegotiating and extending existing client contracts.

OVERVIEW:Consulted with existing and potential clients to present and sell security solutions that would meet their specific needs (as well as liability insurance requirements). Targeted efforts within the SMB market segment. Conducted site analysis of existing security systems to provide enhanced product solution recommendations, along with Scope, Schedule and Costs required to implement.KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Won 2 “Seattle Shining Star” awards for exceeding revenue forecasts and growing client portfolio. Consistently finished in the top 6% of generated revenue results during tenure.

OVERVIEW:Identified and qualified prospects for Yellow Pages advertising, for businesses within Greater Seattle and East Side. Delivered presentations to promote benefits of YP advertising; serviced existing client base and renewed their advertising programs. Prepared and presented draft/final advertisement copy, design, and layouts after customer collaboration.KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Ranked in the top 5% of sales for entire tenure, finishing at 180% of assigned revenue target in final ranking prior to departure to ADT Security Services.

OVERVIEW:Directed a focused initiative to win, grow, and develop the Express/Freight market share within the Greater London Metropolitan area, as well as increasing the outbound freight volumes to EU countries and expanding Import/Export trade lanes to the US. KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Achieved a 30% overall increase in Express revenue by end 2001. ★ Lead a strategic push to convert all existing clients to utilize the full suite of Freight/Express products, thereby increasing their Net Operating Profits, and increased efficiency of customer fulfillment.★ Awarded the high-profile position of Enterprise Account Manager for Procter & Gamble Pharmaceuticals, to set up and monitor their newly won distribution business inbound and throughout the UK. This included managing a project to custom design and build their own Pick, Pack & Distribution system using barcoding for real time shipment tracking with automated update notifications. In May 2002, attended an in-depth training & Certification program at the Seattle Corporate Office that focused on Freight Management best practices and delivering impactful presentations to C level Stakeholders.

OVERVIEW:Targeted major freight users with international movements and warehousing/distribution requirements. Applied expertise gained from prior logistics positions to recommend strategies for maximizing efficiency of movement and reducing Cost of Sale inventory. Determined proper service and freight vendors to utilize with a high level of accuracy.KEY CONTRIBUTIONS / ACHIEVEMENTS:★ Secured lucrative SAPPI Paper Mills account (SAPPI is the largest lumber-to-paper mill in South Africa). Capitalized on new opportunities generated through referrals from existing, satisfied clients.PRIOR POSITIONS:Business Development Manager, Air Express International, Johannesburg, South Africa – Developed lucrative contract with Caterpillar Earthmoving Machinery USA to manage and coordinate all inbound and outbound stock.International Logistics Sales Executive, Circle International, Johannesburg, South Africa – Secured meetings with C-level executives and logistics managers to discuss needs. Presented clear, compelling strategies for increasing productivity and forecasting abilities. Received Top Achiever Sales Award for exceeding annual targets significantly. Territory Sales Manager/Major Accounts Executive, TNT Worldwide Express, Dubai, UAE & Johannesburg – Drove turnaround for under-performing sales team. Increased market share 28% during Dubai tenure; implemented Customer Reward Points Scheme and led committee to increase quality/service awareness in Johannesburg position.