Customer and Supplier relations | Corrective Actions and Root Cause Analysis | PPAP | Interim Quality Manager | TS 16949

- Responsible for all internal, customer and supplier quality issues. - Wrote and managed Corrective Actions- Root Caused internal and external quality issues - Wrote Supplier Quality Manual, assisted in supplier development- Wrote and controlled ISO 9001 Quality Manual- Wrote and controlled Processes, Procedures, Control Plans, Process Flows, Inspection Documents. - Managed all document revisions per Document Control Procedure- Assisted with Engineering Change notifications and approvals- Created Capability Study and Xbar and R charts for all production pneumatic torque tools- Conducted monthly torque verification's on all Cleco pneumatic and Sturtavent click type torque tools- Managed and maintained all inspection and torque analyzer calibration certificates- Assisted in the manufacturing of 8.0L propane engines- Assisted in setting up and maintaining the 8.0L production line. - Created P.A.D.'s (Production Aid Documents), Work Instructions, Quality Alerts.- Tracked and reported on Quality and Field Service Issues to G.M. and Freightliner Custom Chassis- Supported internal tech at the Freightliner Custom Chassis plant in Gaffney, SC with parts and direction on all quality related powertrain issues.- Purchased plant supplies, materials and components for customer project builds and dynamometer test cells using Intuit QuickBooks software

-Supervised 4 plants, all 3 shifts consisting of 20+ inspectors and 14 Quality Technicians. -Responsible for handling all day to day customer, plant and supplier quality issues-Supervised performance testing, receiving inspections, dock audits, SPC rational-Managed employee related issues, scheduling and training. -Supervised sorting department, sorted 12 million +parts/yr with les than .1% customer rejection

- Implemented and maintained ISO 9001 and TS 16949 Quality Management Systems- Directly managed Quality Department and 5 employees with fair, respectful and consistent practices.- Supervised 48 employees- Interviewed, hired, trained, employed disciplinary action and employee reviews resulting in and efficient, cohesive work environment- Management Representative to General Motors for the Cadillac SRX program- Coordinated weekly/daily APQP meetings- Coordinated monthly Management Review Meetings- Recommended continous improvements to work methods, safety, procedures and processes - Strong ability to multitask effectively, works well in high stress environments

-Performed quality inspections on plastic injection molded components for the Hummer H2 program-Technical writing, Work Instructions for government military vehicle

-Cultivated strong supplier and customer relations based on the philosophy: "The success of the company I represent is the direct result of my supplier's and customer's success."-Program Quality Representative on numerous projects for General Motors, regularly attended weekly APQP/PDT meetings-Performed all aspects of Supplier Quality Engineering including reviews, development, PPAP approval and audits for an average of 12 suppliers-Adept in SPC, Root Cause Analysis and recommending solutions to Corrective/Preventive Actions-Wrote and presented supplier development PowerPoint presentations-Quality Representative at external QMS audits for corporate plants in Texas, Louisiana, New Jersey and Ontario-Assisted in customer PPAP submissions, instrumental in gaining customer approval to design changes