Cloud Governance Experts - Ensuring cloud compliance whilst increasing security and controlling costs

Working across a programme to establish a Cloud platform that is secure and compliant for use by Deloitte practitioners across all business lines in the North and South Europe (NSE) region on both Amazon AWS and Microsoft Azure public cloud environments. Responsible for creating the Target Operating Model (TOM) for the Cloud platform, covering IT Service Management, Operations, and Client on-boarding, Engagement and Delivery.Retained after the initial programme finished to ensure continuous improvement and maturity of the cloud processes and tools.

Lead Business Analyst working on large and complex technology and infrastructure projects spanning multiple geographies and vendors for the Forensics business covering eDiscovery, Forensic Data Analysis and Cyber service lines

Responsible for managing various project deliverables for the Information Security and Technology Risk group as part of the integration of Newedge Prime Brokerage business into Societe Generale Corporate and Investment Banking- Managed the migration from legacy Newedge Identity and Access Management processes and systems to the Societe Generale platform- Worked across the organisation with Application Managers, HR, Access Control and Information Security teams to ensure all Newedge users and applications were migrated successfully and processes were clearly defined and implemented- Successfully migrated IT security exception requests from the legacy Newedge system to the integrated Societe Generale tool- Performed sensitivity assessments on key Newedge systems, maintained action plans and ensured all issues were fixed or remediated- Documented and implemented business change, mapping as-is and to-be processes to ensure Newedge align its business and operational processes with the Societe Generale Target Operating Model- Deployed a weak password detection & correction policy resulting in a 60% reduction in weak passwords within two months- Migrated Newedge Information Security controls and policies to Societe Generale standards- Facilitated meetings and workshops with Newedge and Societe Generale business line management to gather requirements and progress integration deliverables

Business analyst focusing on a wide range of key delivery projects, gathering and analysing requirements and defining scope for internal system development releases as well as defining and improving business processes for Client Service Deployment team.- Elicited business requirements from stakeholders through discussions, interviews and workshops- Analysed and documented requirements, translating them into design and functional specification documents- Defined, documented and implemented business processes which ensured successful and efficient technical fulfilment of Thomson Reuters new financial products- Globally owned technical support and order fulfilment business processes and drove business change requirements which improved efficiencies within the organisation- Developed strong relationships with key stakeholders across the organisation and acted as the bridge between the business and IT departments- Managed the implementation of an internal technical order fulfilment system that has been rolled out globally to over 1000 internal users, replacing multiple legacy systems and realising multi-million pound savings- Process evangelist and go-to person, driving improvement and ensuring processes are adhered to throughout the organisation- Planned and managed User Acceptance Testing (UAT) for regular system releases, documented release notes and quick reference guides- Worked with on-shore and off-shore development groups to ensure changes are implemented successfully- Identified business change and process improvement opportunities, and ensured that the organisation implemented process changes- Defined release scope and managed regular system change releases- Ensured order management system design and process met the requirements of deployment and product groups

Reporting to the Head of Technical Support Strategy, responsible for managing projects to increase efficiency of field operations and technical support by defining global technical support strategy for new Reuters products- Created and implemented processes and procedures to ensure that customer satisfaction is maintained and that the organisation operates efficiently- Defined global technical support strategy and escalation procedures- Represented global technical support groups for any Customer Relationship Management (CRM) issues and changes- Business lead and key stakeholder for a project to successfully migrate over 5000 client circuits in more than 20 countries globally to a BT MPLS delivery proposition as part of a multi-million pound programme- Represented technical support groups on project teams implementing global technical infrastructure changes- Worked closely with global development groups to ensure products are successfully delivered to the required specification- Analysed existing support processes and headcount usage to maintain an efficient organisation

Project managed significant projects for major financial institutions in a consultancy role, focussing on trading floor relocations and building moves.- Consultant responsible for the technical design and implementation of clients Enterprise Market Data projects throughout the project lifecycle- Managed a project that required the simultaneous merger and migration of two trading organisations into a single new trading floor environment consisting of 250 Trading Workstations. This was completed on schedule and within budget whilst minimising user disruption- Tasked with producing detailed project documentation and project plans, evaluating tender responses and recommending solutions to senior client management - Manage and motivate a small team of IT professionals ensuring that all work streams communicate effectively for the duration of the project and that project targets are met- Develop and maintain relationships with clients and vendors to ensure effective running of the project

Responsible for managing the Market Data products across Europe, including planning and implementing new Market Data infrastructure and services. Gathered and analysed business requirements as well as account management and technical desktop support for the Market Data products.- Supported Market Data and Financial Information products for the user community across Europe- Worked closely with the integration team to successfully consolidate Market Data systems when the organisation merged with Bankers Trust Company- Planned and implemented new Market Data infrastructure services- Responsible for managing desktop and infrastructure Market Data requirements- Created project plans and liaised with the business and senior management to gather and analyse business requirements- Account management and technical desktop support for the Market Data products.- Formed vendor and internal alliances with a view to improve service provided- Provided guidance and assistance to users and technologists in implementing desktop solutions associated with Market Data Services

Relocated to New York to run a project for the Global Market Data Services group, integrating Market Data systems onto a newly built trading floor- Supported the Market Data products and services throughout the Americas and Asia- Responsible for cost saving initiative which saved in excess of one million US$ per annum- Managed desktop integration of Market Data products on newly built Trading Floor- Managed software development build processes- Monitored and ensured the integrity of all Market Data Systems- Hardware and Software Vendor Management for the Market Data group

Provided technology solutions and support for Foreign Exchange, Investment Banking and Global Markets Proprietary trading desks.- Liaised with all Market Data service providers- Dedicated support technologist for Foreign Exchange trading desk- Managed the implementation of Reuters Dealing 2000-2 for approximately 100 end users

Initially employed at Bankers Trust during my sandwich year at University, but was offered a permanent job and decided not to complete my degree. I provided first line software and hardware support to all areas of the bank, on an MS-DOS, Windows 3.1 and Windows NT environment.