Self-employed (while completing Masters) Coached programme/project and IT operations managers on process assessment and maturity deliverables, including researching incorporating AI and other bleeding edge technologies into the IT delivery frameworksProvided operational technology and IT management consultancy servicesConducted process maturity assessmentsWorked with a technology start-up that aimed to build “smart” control systems in established plant and equipment, specialising in analysing complex, non-standard problem situations and defining solutions that ensure a return to stable operations (operational technology)

Completed a Master of Applied Economics at Macquarie University

Started studying a Master's of Resource Economics at Curtin University.Completed one semester, but then course delivery was interrupted by COVID-19.

Strategically defined and delivered IT project, risk, and assurance processes, tools, capability, and delivery maturity across BHP Technology globally, engaging stakeholders such as business and IT PMOs, production management, IT VPs and management, enterprise architects, and technical analystsDelivered quality and assurance framework aligned with CMMi and ISO20000, achieving annual Op-Ex cost savings exceeding USD 5M by standardising and simplifying project delivery and consolidation of project reporting and toolsManaged a global Delivery Assurance teamOwnership of Assurance Tools (test tool platform). Responsible for stakeholder management, maintenance, upgrades, licensing and compliance, consolidation and simplification, and training delivery. Led the client-side team for a license audit by a system vendorManaged vendors, including contract negotiation, relationships, communication, and dispute resolution, ensuring compliance with quality metrics and delivery outcomes

Established a global Project and Delivery Assurance Team across BHP's operations in APAC, China, and North and South America, enhancing and simplifying processes, tools, and delivery capabilityEstablished test tools as a platform, allowing for tool consolidation (50+ tools down to 11), the establishment of a test automation platform (reducing test delivery costs and time, especially on large projects like the Windows 11 rollout), a performance and security test service, and a consolidated test library, that reduced the need to redevelop assets that other projects had already created.Implemented an insourcing strategy for service transition and validation delivery, boosting capacity by 30% and generating quarterly savings exceeding AUD 500KDeveloped new Quality Assurance and Delivery Assurance capabilities globally, ensuring enhanced project outcomes and operational efficienciesDefined and implemented a comprehensive global framework for test and validation management, delivery assurance, and quality management, promoting standardised practices and improved performance.Accountable for the service transition, test and validation management of over 100 simultaneous projects in delivery and over 50 projects in planningSuccessfully negotiated to have a license audit reduced to a compliance check and then negotiated the resulting changes in license fees to achieve a once-off savings of USD 750K in back-dated support feesInitiated and participated in Master Services Agreement (MSA) negotiations for one vendor and was part of the negotiating team for another, playing a pivotal role by providing SME advice and contract reviews

Managed all operational service transition and validation delivery, including planning and control, estimation, execution, problem management, reporting, process development, and governance ownership.Established and led an Assurance team, defining its strategic objectives, operational framework, and governance structure.Operational owner of the global Test Tools platform. Providing test management, automation, performance and security test tools and support, including asset libraries, to project delivery teams.Directed global initiatives for process automation and performance testing, ensuring the frameworks aligned with industry best practices and delivered corporate cost savings and performance goalsDeveloped and presented comprehensive business cases to the Chief Technology Officer (CTO) and Technology Leadership Team, demonstrating potential cost savings and quality improvements achievable by establishing a delivery assurance capability.Managed a team of 10-30 permanent and contingent direct reports comprising operational managers, leading their teams, senior technical analysts and architects, and support personnel.

Led the development and implementation of the WAIO (Western Australian Iron Ore) service transition and validation governance framework, overseeing all service transitions, including problem management transition and establishing a service transition and validation framework.Enhanced WAIO system stability by implementing a continuous production test automation strategy, using HP UFT, HP ALM, and Jenkins to continuously test and report on business-facing production systems and functionality. With an estimated reduction in system downtime exceeding 200 hours in the first month of operation.Managed and revitalised the Service Transition Team during a significant organisational restructuring, successfully growing the team from 8 to 14 members. Transformed an outsourced and fragmented team into a cohesive and efficient delivery team.Established test tools as a platform-as-a-service offering, allowing consolidation and simplification of the service offering and achieving annual cost savings exceeding USD 200KConsolidated ownership of operational transition processes, ensuring consistency across all WAIO project and delivery teams. Standardised and simplified processes and tools to achieve organisational cost savings objectives.Initiated and conducted a comprehensive review of my team's capability and maturity using the CMMi framework, developing improvement initiatives to improve process maturity and enhance overall effectiveness.

Defined, delivered, and managed a global project services, data obfuscation, and test delivery team spanning Australia, The Philippines, Brazil, and the USAOversaw vendor management for outsourced and offshore operations, ensuring alignment with project schedules and defined organisational quality and data privacy standardsConducted stage-gate reviews (quality audits) to assess and enhance project deliverables and processes.Spearheaded the maturation and standardisation of quality assurance, test delivery, and data management processes, optimising project efficiency and effectiveness

Led initiatives recognised for rigorous and innovative approaches by Chevron's Global ITC Reporting Solutions ManagerEstablished a TCoE and Global Governance Board for QA and test delivery, ensuring standardised practices across Chevron's international business unitsDefined and implemented robust test, quality, and risk management processes for program/project delivery.Developed governance frameworks for information risk and data management, with annual savings of USD 1.6M and improved delivery efficiency by transitioning operations offshore to the Philippines and Brazil.

Engaged to develop and implement quality, risk, test, defect, environment, and release management processes for Chevron's emerging Business Intelligence (BI) capabilityIdentified delivery gaps and initiated a project to deliver a data obfuscation capability to ensure alignment with global legal and corporate data encryption and privacy standards

Developed the following project governance processes and documentation, in line with the Prince2 project framework:• Test Management• Risk and quality assurance• Release and environment managementProvided project, assurance, and test management services to multiple projects, including CIS (Clinical Information Systems) Release 1, CIS Release 2, Pharmacy Systems, and PAS (Patient Administration Systems) Projects for the eHealthWA Programme. A WA Department of Health reform initiative designed to provide a modern, integrated clinical delivery platform for public health services in WA. The work program included clinical information, pharmacy, and patient administration systems.

Develop and deliver project management strategy and process documentation.Managed performance and cybersecurity testing of a SAP-based digital supply chain and marketing system for the Grain Express Programme. Conducted QA audits and project stage-gate reviews.

ReleasePoint was an IT project consultancy that offered independent management and delivery services.Conducted a formal stress test of IT and business processes within a State Government Oracle ERP implementation.

FST was a specialist technology consultancy that designed, built, and delivered OT systems in manufacturing, resources, and healthcare settings.OT is the technology that interfaces physical machines with IT systems.Responsible for:• Project Management• Engineering Design• Operational Technology (OT) Integration• Stakeholder Management• Developing and delivering training materials