Paul Watterson Email & Phone Number

Sydney, Nsw, Au

North Chicago, Illinois, Us

...Responsibilities...• Commercial applications and systems• Business partnering and enablement• Digital strategy and capability growth• Site IT Operations• Infrastructure Management• End User Services• Service Delivery Management• Portolfio/Project Management• Budget ownership

Dublin, Coolock, Ie

...Responsibilities...• Commercial applications and systems• Business partnering and enablement• Digital strategy and capability growth• Site IT Operations• Infrastructure Management• End User Services• Service Delivery Management • Portolfio/Project Management• Budget ownership

Macquarie Park, New South Wales, Au

...Responsibilities...• Portfolio & Project Management• IT Business Analysis services• IT Project Management services

North Ryde, Nsw, Au

...Responsibilities...• Business relationship management• Business analysis• Demand prioritisation• IT Project Management

Switzerland 🇨🇭 , Ch

...Responsibilities...• Portfolio & Project Management.• IT Business Analysis services.• Portfolio & Solutions Architecture• IT Project Management services.• Training for Asia Pacific• IT non-GxP quality

Switzerland 🇨🇭 , Ch

...Responsibilities...• CRM Solutions life-cycle management and operations• Application life-cycle management and operations• Regional Service Desk• Data Analytic Services for Commercial division

Switzerland 🇨🇭 , Ch

...Responsibilities...• Driving the solution creation process.• Support the regional head of IT in portfolio management processes.• Accountable for the delivery of projects by project managers .• Establishment of and presentation of business case to portfolio committees. • Driving harmonisation of business solutions regionally.• Represent the regional informatics solution needs to global functional service providers.• Provide account management to affiliate business leaders for solution needs and proposals....Achievements...• Harmonisation of CRM for the Asia Pacific Region (SaaS - salesforce.com)• Business/IT Project team relationship management.• eMarketing development within region• eMarketing workshops to marketing teams.• Data Warehousing strategy and development.• Analytics and Reporting regionalisation of Business Objects• Facilitated informatics sessions, engaged external keynote speakers and presented at regional business marketing excellence forums.• Project managed the following: • Business Objects platform installation. • Business Objects platform decommission. • Business Intelligence portal on Business Objects. • Medical Marketing Project Management solution.• Investigational Studies: • CRM regional harmonisation. • Regionalisation of business process workflow platform .

Switzerland 🇨🇭 , Ch

Setup and manage a new regional IT 3rd level support and administration team in Asia Pacific centralising tasks away from local affiliates....Responsibilities...• Service Desk incident management escalation point.• Remote site administration.• Hardware life cycle management.• Regional software distribution....Achievements...• Virtual team managed across 3 countries.• Support for 12 countries across Asia Pacific.• Manage regional SOE upgrade.• Face to Face centralised technical training sessions.• Managed Print Service consulting for countries.

Switzerland 🇨🇭 , Ch

Over a three year period I was the team leader for multiple teams as required within the IT customer support/operational department for Roche Australia....Teams Lead...• Service Desk (1st level)• Desk Side Support (2nd level)• Technical Service Centre (3rd level + administration)...Responsibilities...• 11 full time staff line management + contractors.• Team development and performance management.• First/Second/Third level technical support for Roche Australia.• Incident Management (ITIL based).• Change Management (ITIL based).• Configuration Management (ITIL based).• Support process ownership.• Asset life cycle management.• Procurement.• Budgeting....Achievements...• Setting up of a new department or Roche Australia (Technical Service Centre)• Implement ITIL change management processes.• Tender for and implement follow you print solution achieving significant financial and environmental savings....Awards...• Global CIO award for Managed Print Services, Australia• IT management award for Excellence in Improving Customer Service.

Switzerland 🇨🇭 , Ch

This was the inaugural IT support role in Roche Asia Pacific supporting the Pharma Development business users....Responsibilities...• Provide specialised support for applications that support the drug development life cycle.• Represent Asia Pacific and the support needs in the global application support team.• Work with local service desk teams of Asia Pacific affiliates for incident resolution.• Identify areas for improved processes....Achievements...• Established the role in Asia Pacific and as part of the global support team.• Developed and implemented offline backup tool for Asia Pacific clinical trial monitoring application.• Developed and implemented an international invoicing management application for all Asia Pacific affiliates.

This was the inaugural IT support role for a Kindergarten - Year 12 school and parish across 3 sites....Responsibilities...• Development and implementation of IT policies.• Management of all IT asset life cycle.• Training of teaching staff in business applications.• Administering Windows NT4 server.• Administration of MS Exchange.• Procurement of IT assets....Achievements...• Setup and implemented a help desk service across 3 sites.• Managed install and configured switch for a new fiber optic link across 3 sites.• Developed and implemented an online documents archive with external access for parents.• Developed an asset management application.• Taught web design to a group of advanced senior students.

Port Melbourne, Victoria, Au

• I was employed as a notebook technician performing various hardware related upgrade to notebook computers.