Helping people use technology to make a difference.

Responsible for overseeing all aspects of the First Focus Victorian operations to ensure that customers have an exceptional service experience, whilst ensuring operations remain in line with the strategic direction of First Focus. My core responsibilities include the driving of business development opportunities to generate and convert leads into the business, supporting and developing my team’s individual skills and capabilities, retaining and growing current customers through regular and genuine communications, driving operational excellence within my Client Services Department and role modelling the behaviours that create a high performing, engaged culture. I have the following key areas of responsibility within my role as Victorian State Manager at First Focus: * Business Development * Operational Excellence * Account Management * People & Culture * Office Management

From March 2013 - March 2014 I held the position of VIC & WA State Manager at First Focus and spent 50% of my time traveling between state offices and fully responsible for operations in each state during this time.

In December 2010 I was offered the opportunity to relocate to Victoria to help establish a local presence for Triforce within Melbourne and grow the local office.The Key Responsibility areas within this role were:*Developing Victorian growth strategies and plans *Managing and retaining relationships with existing Triforce clients*Increasing client base*Having an in-depth knowledge of business products and value proposition*Writing business proposals*Negotiating with stakeholders*Identifying and mapping business strengths and customer needs*Researching business opportunities and viable income streams*Following industry trends locally and internationally*Drafting and reviewing contracts*Reporting on successes and areas needing improvements

After relocating back to Australia after 5 years in Dublin Ireland, I accepted an offer as a Sales Account Manager within Triforce Australia based in Norwest Business Park (NSW)This role enabled me to continue my Technical Account Management and Sales Account Management training that I was undertaking within the internal mentoring program within the Dell Technical Services Program in Dublin Ireland.The key responsibility areas within my Sales Account Management role within Triforce were:*Manage a portfolio of existing accounts to achieve long-term success*Develop, grow and maintain positive relationships with existing and new clients*Manage and undertake hardware bid pricing negotiations*Vendor Management*Attend industry events*Act as the point of contact and handle customers’ individual needs*Generate new business using existing and potential customer networks*Resolve conflicts and provide solutions to customers in a timely manner*Report on the status of accounts and transactions*Achieve sales account targets, aligned with company objectives*Monitor sales metrics (e.g. quarterly sales results and annual forecasts)*Suggest actions to improve sales performance and identify opportunities for growth

Technical support for Large Enterprise customers in the Dell EMEA Expert Center for Gold/Platinum servicesMember of the 24/7 Gold/Platinum Senior Support Team for customers in the EMEA region including on call duties outside regular shift patterns.Providing expert support for Dell products including:SCSI/SAS RAIDiSCSI SANRemote Management hardwareClusteringBlade serversUPS devicesLANWindows Server Operating systems and NetworksVmwareBackup Devices and Backup Software

I started my career in IT in December 1998 at Gateway Computers at their North Ryde Office (Sydney Australia)as a Support Technician and within a short time was promoted to a Business Support Technician role. I remained in this role until Gateway Computers ceased operations within Australia.The key responsibility areas within this role were:Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. It was a requirement that I display excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position required me to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.