Paul Wickens Email & Phone Number

Belfast, Northern Ireland, United Kingdom

The Advisory Committee for Northern Ireland advises Ofcom about the interests and opinions, in relation to communications matters, of people living in Northern Ireland.

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

Paul joined the Northern Ireland Civil Service to create and lead a multi-functional shared services organisation. Quickly developing a strategy, Enterprise Shared Services (ESS) was created within the Department of Finance. The initial services included IT, Financial, HR and Payroll. Property Management, Pensions and other sundry services were created and.

Energetic, innovative and inspirational leadership and services provided by leading consultants in the areas of CRM and ICT Services (including service and programme management using ITIL and Prince 2).

• Throughout his time at Steria, Paul has led and undertaken a number of initiatives targeted at the development and improvement of Steria’s services and P&L. These have included:
• Creation and execution of strategy to develop the business.
• Ownership of P&L.
• Penetrating, winning and delivering 3 major projects in NICS.
• Consolidating the relationship in Health and winning 1 new major project.
• Winning and delivering the NIW ICT infrastructure project as subcontractor to Crystal Alliance.

As Managing Director Paul led a major project to establish a new company to develop and deliver an Internet based solution based on data warehousing and embedded database technology for the food industry. He successfully built a team and negotiated substantial private equity investment that funded development of a patented solution.

Paul worked in the Middle-East and USA with a number of major financial service companies as a Programme Director to deliver ICT solutions – particularly in the field of CRM. He also authored a book - “Customer Intelligence – Achieving Effective CRM for Competitive Advantage” plus a number of associated articles.

As CRM Director Paul led the CRM and Financial Services team across EMEA. He built a team of Subject Matter Experts, Consultants and Marketing Specialists with responsibility for a complete financial services solution suite. He led an international cross-industry CRM consultancy team, delivering projects in many countries. He was involved in the.

Paul, as International Alliances Director created and launched Fiserv’s European organisation for Data Warehousing and CRM, developing a sales, marketing and deployment strategy. It also involved the recruitment and mentoring of key resources and partners. The role encompassed alliances and direct business development. In particular, he set up a CRM.

As Project Director Paul led a project to win and deliver CRM and Data Warehousing solution to a European Telco, involving design and development of a Customer Contact Centre along with associated processes and technology.Paul was seconded from ICL for one year as Managing Director to oversee the creation and direction of a Joint Venture Company between.

As a Software Engineer, Paul was one of the first 6 people in Kainos at its formation. He worked on the design and development of a Document Management/Workflow System for managing information usage in various Public Sector Organisations. Prior to this, Paul was a Lecturer in Computer Science at what is now Belfast Metropolitan College (previously BIFHE).

Major Project Leadership Academy (Mpla)

The Major Projects Authority (MPA) within The Cabinet Office has established the MPLA to transform the implementation of Government policy.

Mba, Project Management

Thesis not completed.

Bsc, Computer Science & Business Administration