Paul E. Email & Phone Number

• Film interview and documentary style videos at our corporate office and at our National Teaching Institute & Critical Care Exposition (NTI) conference each year. • Shot portrait photos of the Program Planning Committee team members two years in a row. Shots were included in our monthly magazine.• Responsible for our research grant department and six different rotating award categories.• Collaborated with IT, communications, and marketing to simplify the application process for awards and grants. A new design was implemented to enhance user experience and simplify the nomination, application and submission processes. • Receive nominations and applications, select reviewers from our volunteer database, create protocols and documentation for each review process, validate scores and finalize recipient lists.• Partner with the communications department and design team to create exemplar bios used for print recognition and signage. Coordinate with recipients on all required documentation.

Aliso Viejo, California

• Processed applications for membership and certification according to our guidelines. • Effectively communicated and assisted customers by providing relevant information, researching and solving problems, processing orders and documenting key details from every customer interaction.• Maintained comprehensive knowledge of association products and services as well as relevant computer applications, platforms, web sites, and reference tools to enhance customer experience. • Assisted with other departmental responsibilities such as reception, membership clean-up reports, duplicate record merging and entering in certification exams according to standard guidelines.

• Reviewed incoming forms submitted by students for accuracy and required support documentation. Contacted students regarding missing information. Input data and detailed notes into the system and worked on request assistance (RA) logs to investigate and solve problems on existing student files.• Managed mailroom operations: printing, folding, weighing, sealing, and applying postage to outgoing mail requests each day using the Pitney Bowes DM400. Scanned documents to a secure drive, helped to implement a digital document filing system and assisted the processing and validation departments.

Laguna Hills, California

• Assisted students in applying for Sallie Mae student loans. Pre-qualified students based on their credit and other key factors.• Acted as a liaison between student and lender. Reviewed applications for disclosure problems, contacted the lender or student to resolve any issues, and maintained daily reports.