Manage 10-12 clients and their events by building and launching custom websites. Work with the development team to test and edit with high attention to detail.Setup, maintain, repair laptops, servers, printers and networks required on site for small events and large events.Document site build rules for internal use.Train, manage, assist if needed clients and temp staff with system, hardware and reporting.Organize and implement many types of scanners for bar code scanning, attendance, inventory, mobile applications and Lead Retrieval.Work with Operations team testing hardware/software.Prepare and execute a critical path for each event as well as make recommendations for improvementfor future events. Make sure all service agreements are met. Finalize invoices.Events include Toronto, Vancouver Auto Shows, Home Shows.Respond to urgent team requests with regards to hardware and software in a timely manner.

Report to Project Manager. Provide onsite technical and logistical support for Registration and Lead Retrieval for conferences and tradeshows across North America for up to 30,000 attendees. Events included AME (50th Quadrennial Session of the African Methodist Episcopal Church), TFA (25th Anniversary Summit for Teach for America) and ILTA (International Legal Technology Association).- Provided onsite support for Lead Retrieval (the capturing and follow-up of sales leads generated at an event, trade show, or conference). Effectively maintained and supported up to 200 units, and managed the Lead Retrieval database ensuring all scanners and mobile applications worked flawlessly.- Facilitated easy and efficient follow-up by providing timely exhibitor leads, qualifiers and notes by constantly communicating and visiting with exhibitors to offer advice and ensure their needs were met. Built customer loyalty and future business.- Organized registration areas by networking PC's, laptops, and printers ensuring problem free usage. Successfully fine-tuned, managed and diagnosed onsite issues for hardware, software and networking for up to 50 PC's or laptops and various printers and barcode scanners running event specific software. Made sure all equipment packed up and counted for accurate return.- Worked with the registration team running event customized software providing supervision and customer service for attendees, temporary staff, suppliers and clients.

-Consulted with, analyzed and advised clients on efficient, cost effective web registration procedures and services giving registrants and client administrators the ability to manage their data with ease.-Set up and maintained a web-based system using a user-configurable registration platform. set up included a customized look and feel, custom rates and promo codes, demographics, sessions, CEU tracking and reports.-Performed ongoing membership database integration using Microsoft Access and Excel including numerous attendee and exhibitor list uploads, downloads, and modifications requested by clients.-Created custom badges for all registrants including options for event tickets, receipts, schedules, and advertising. Ensured scan data from the 1d, 2d barcode, or QR code on the badge was accurate and functional.-Set up and maintained an App that listed detailed information regarding event features and special events, exhibitor listings, session scheduling and information, interactive maps and speaker bios.-Effectively planned on-site logistics. Conceived and created registration layouts, identified the quantity and type of equipment needed for registration to run onsite. Based on hardware needs, ordered power and internet accordingly. Appointed internal and temporary staffing. Arranged and shipped consumable requirements. Booked housing and flights for onsite team.-Set up and tested registration areas with networked PCs, laptops, and printers. Troubleshot, managed and diagnosed onsite issues regarding hardware, software and networking for up to 200 PCs running specialized software. Set up credit card readers for payment and E commerce.-Implemented and organized scanners used for attendance, equipment inventory, mobile applications, Lead Retrieval and session scanning.-Coordinated decorating companies for registration area furniture, signage and logistics. Liaised with convention center staff ensuring electrical, internet, and security is running correctly.

Focused on developing and supporting POS software solutions for the Retail industries in North America. Sweda POS software solutions are found in the majority of Canadian Grocery retailers and distributors.Technician-Hardware / Software / POS service technician responsible for on-site troubleshooting, break fix service, maintenance, installation and projects.-Managed a high volume of service calls and parts inventory, while meeting and exceeding customer satisfaction requirements for major major grocery chains such as Loblaws, Great Canadian Superstore.-Serviced Cash registers and Point of Sale systems, Visa/Debit systems, Scales, PCs, Servers and Symbol scanners.

-Supported hundreds of technicians throughout North America.-Worked with inventory department to process and support the Commonwealth Games in Victoria B.C. by supporting a large-scale, end-to-end infrastructure designed to support business critical functions and connect athletes, volunteers and officials on a global scale.-Effectively serviced, troubleshot and supported all makes and models of PCs, Laptops, Visa/Debit, Cash Register's, ATM's, Cash Dispenser's, Server's and Printers in many different environments (small retail stores, fast food restaurants, retail stores, banks, casino's to large department stores, server rooms and warehouses).-Supported, troubleshot, repaired and maintained all makes and models of cash registers and Point of Sale systems as well as Visa/Debit systems and Symbol systems. Worked in environments from small retailers and large fast food chains / restaurants, to department stores and warehouses. Customers included No Frills, Loblaws, Superstore, Zellers, Costco, CN Rail, Wendy's, Famous Players, IKEA, Shoppers Drug Mart, and Canada Post.-Excellent knowledge of all PC and laptop models in surroundings ranging from Banks to Government buildings and Educational Institutions.-Served as a hardware / software technician travelling to diverse customer locations installing/re-imaging / repairing software on many different platforms. Specialized and trained on many POS systems doing break-fix.-Extensive knowledge of hardware environments of small and large institutions, repairing and maintaining equipment with punctuality, reliability and expertise. -Trained and proficient in repair of all PC Server and Netfinity products such as Dell, Compaq and HP. Familiar with computer networks and backup systems. Also serviced/installed modems, routers, and switches.-Adept at repairing/installing many makes and models of POS thermal printers, banking printers, network printers, ATM receipt printers and personal laser printers.