Director, Client Service Delivery - Talent Acquisition
Current• Spearhead the strategic direction of high-impact talent acquisition programs for our client organizations.• Architect and execute talent acquisition strategies focused on proactive talent engagement, enhancing experiences for both candidates and hiring managers.• Mentor and lead top-performing talent acquisition teams, consistently achieving industry-leading Net Promoter Scores.• Provide strategic guidance to Account Managers and their teams to ensure the effective execution of talent acquisition strategies, meeting key operational and financial objectives.• Identify process improvement opportunities, advocate best practices, and lead initiatives to optimize service delivery based on in-depth client operational insights.• Oversee operational management including SLA/KPI performance, billing, invoicing, and P&L accountability.• Monitor and analyze key talent acquisition metrics, delivering detailed analytics and reports to client TA and HR leadership, including C-Suite.• Conduct quarterly business reviews to assess team performance and quantify results in relation to client deliverables.• Stay current with talent acquisition strategies, best practices, and industry trends to enhance efficiency and achieve business objectives.• Collaborate with internal stakeholders to address significant client issues or escalations, ensuring effective cross-functional coordination.• Engage proactively with external stakeholders to develop aligned processes and standards through strategic consultations.