Paul Wong Li Rhen Email and Phone Number

Identify essential learning needs for an organization & teams to succeed. Design holistic & blended learning journeys & interventions to meet those needs.

Lead, plan & organize, manage & execute projects in learning & development, change management, process enhancement, training content design & development, and training delivery. Some significant projects are:* 2023: New direction. With the new consultant role with Knolskape, the sole focus of One Body Leader will be to strengthen marriages & families by encouraging servant leadership in the home. • 2021: Enhanced core operational process, implemented automations saving time & manpower, develop & execute change management to implement the upgrade, developed training & onboarding to scale up the manpower for an European video production company. • 2019: Developed & delivered onboarding, sales program & learning management system for a Malaysian tile manufacturer. • 2017: Spearhead soft skills program to increase employee engagement & loyalty at HSBC Vietnam for over 500 employees in self-leadership, team work & customer service skills. • 2014-2016: Developed & facilitated customer service & team alignment training for clients like Savills, Great Eastern Life.

• Spearheaded 3 year management & leadership program for over 300 new & experienced managers in Prudential Vietnam. • Pioneered 1 year “Future Leaders Program” for Techcombank, designing & delivering training for pilot batch of selected 30 young leaders for middle management.• Successfully designed & delivered training in leadership, team collaboration, communication & customer service for multi-national companies like Panasonic, TetraPak, Chevron, Hong Leong Bank, Robert Bosch & local companies like Techcombank, Sacombank, Tan Binh Investment & Construction Company, Tiki, ADP Architects.

• Pioneered 6 week new hire program combining internal & external training, experience sharing, relationship building & coaching initiatives to graduation for rapid expansion of Consumer Banking with excellent & satisfactory results to department head. • Successfully accredited in Hong Kong & delivered sales, customer service & operational training to local employees. • Managed relationship with portfolio of department heads & external vendors to meet yearly training needs within the targeted budget. • Pioneered learning culture initiatives like weekly coaching groups, personal development libraries & lunch book discussions.

• Delivered effective service & leadership to become acting Team Sales Manager after 6 months. • Successfully organized & facilitated financial seminars for high net worth customers of Citibank.