Paul Wurster Email & Phone Number

Registered Representative offering securities products and services through NYLIFE Securities LLC, Member FINRA/SIPC, A Licensed Insurance Agency

3010 S. Highland Ave, Downers Grove, IL 60515

Agent licensed to sell insurance through New York Life Insurance Company.

Yorkville, IL

• Led all aspects of the Yorkville Super-Target generating $48m inannual sales. Led 7 direct report Executive Team Leaders and all store departments including HR,Logistics, Dry Grocery, Dairy, Frozen, Deli, Bakery.
• Achieved 2.1% Annual Sales Growth, exceeding company and regional goals.
• Improved Service Delivery by 12% at Yorkville and 8% across the district.
• Improved profit and gross margin by 3%.
• District Captainships: Guest Experience, Service, and Talent Recruitment.
• Developed Leadership Talent achieving 10 internal promotions for both the store and district.

Oswego, IL

• Led all aspects of Target Oswego generating $26m in annual sales. Led 7 direct report Executive Team Leaders and all store departments including HR, Logistics, Market, Hard and Soft Lines, Target Café, and Pharmacy.
• Achieved 3.7% Comp Sales
• Achieved #1 Service scores in district and #2 in Group
• Improved profit and gross margin
• District Captainships: Financial, Safety, Guest Experience

Warrenville, IL

• Led all aspects within grocery operations for Supertarget Warrenville, generating $20m in annual grocery sales. Led 10 direct report supervisors and daily operations for all market departments including Consumables.
• Increased 2009 annual sales in Deli (14.1%), Produce & Meat (7.1% ), Healthcare (4.9%), DDF (4.7%), Bakery (3.9%).
• Exceeded productivity goals by more than &7% in 2009.
• Served as Store Safety Captain, reducing team member incidents by 33%.
• Served as District Food Resource for D115.
• Served as Backroom Captain improving location accuracy and replenishment scores by more than 10%.

Naperville, IL

Led privately held organization through startup and development of four franchise quick service restaurants in Chicago and the Western Suburbs. Oversaw all aspects of buildout, opening, and ongoing operations of three new units and the acquisition of a fourth.

Joliet, IL

• Directed a team of 6 managers and total workforce of 150 for all aspects of property operations at Harrah's Joliet, including Hotel, Valet, Security, Facilities, Environmental Services, Laundry, and Wardrobe operations.
• Earned #1 ranking for all Hotels in brand, reversing previously declining service scores by improving employee performance and reducing service failures.
• Reduced expenses by $750k annually by identifying and eliminating non-value added expenses and reorganizing department structure
• Reduced hourly and supervisory positions by 25% in Hotel Housekeeping by directing the rollout of Lean Management principles while improving operations and quality.
• Created new career paths and professional development opportunities at reduced wage expense by restructuring several leadership positions while increasing leadership quality and operational coverage.

Joliet, IL

• Led all aspects of brand customer service programs, built service capabilities across the organization, facilitated service and operational improvements, and provided leadership, creativity, and expertise in the design.
• Increased property “A” scores annually from 2005-2008 by identifying opportunities for improvement in customer wait times and friendly/helpful interactions.
• Aligned all organizational levels to service vision and strategy through ongoing communication, culture building activities, and new training for teams and individuals.
• Created and implemented “One Team-One Goal” concept that improved teamwork, cooperation, and removed operational barriers and “silos”. Initiatives included partnerships between customer facing and non-customer facing.
• Improved associate interactions with customers through training and re-certification of more than 150 supervisors, managers, and Executives.
• Championed and directed the implementation of the Panel Interview process, substantially changing the hiring process and drastically improving the quality of new hires.

Joliet, IL

• Directed all aspects of Hotel Operations.
• Planned and implemented all aspects of Hotel Opening including soft costs and operational budgets, staffing, hiring, FFE procurement and installation, and yield management strategy, within tight time frames resulting.
• Achieved record high “A” scores for all of Harrah’s for first two years post opening, while maintaining profitable rooms business and fully occupied hotel
• Modernized valet and maintenance operations by implementing technology in each department (CVPS and Automated Maintenance System) resulting in improved productivity, reduction in waste and payroll expenses.
• Reduced vehicle claims 20% per year, by implementing safe driving program and inspection program.
• Exceeded operational profitability plans annually from 1999-2005 through effective cost management, improvement of operational efficiencies and employee productivity, and increasing revenues.

Verona, NY

• Hotel Manager for a regional casino, hotel, and resort owned and operated by the Oneida Indian NationManaged operations for 285 room Casino Hotel and Resort
• Planned and Executed all pre and post opening activities for brand new luxury hotel achieving a highly successful hotel launch for first major expansion of the Oneida Nation.
• Served as Interim VP of Hotel Operations from 4/98-10/98

Atlantic City, NJ

Various progressive leadership roles.

Bs, Applied Organizational Management

Business Administration And Management, General

H.S. Diploma

Activities and Societies: Choir, Chamber Singers, Musicals