A Full Service IT & Cloud Company- Founded company in 2008- Develop and execute IT support contracts with commercial clients- IT network design, installation & maintenance- Cloud consulting for small and medium-sized businesses- Website design & maintenance- Website & DNS hosting- File storage and online backup solutions- VPS hosting

Field Chief Technology Officer and ServiceNow Certified Master Architect

Certified Master Architect & leader in EchoStor's dedicated ServiceNow Practice- One of the first 100 experts in the world to earn the ServiceNow Certified Master Architect designation- Developed industry-leading ServiceNow pre-sales methodology- Advise on and develop ServiceNow GTM strategy and offerings with senior leadership- Meet with client executives and leadership for ServiceNow assessments, roadmap and direction- Execute on pre-sales methodology for preparing best practice solutions for clients including proposals, project scopes and statements of work- Transformed internal processes to better align to future practice growth- Work with ServiceNow practice delivery team on strategy and innovations- Provide guidance to ServiceNow practice delivery team on engagements and best practices

• Member of a small startup team• Strategize on pre-sales process & tool improvements• Provide product demonstrations to potential clients• Work with reps to position the value of Espressive in large Enterprise accounts• Pioneer in the sales strategy for where Espressive fits in the marketplace• Work with customers on extracting the most value from Espressive

• Coordinate resourcing of Presales activities and meetings• Lead and guide customers on best practices and their ServiceNow journey • Prepare high level proposals and statements of work• Work with clients from design through implementation of ServiceNow• Architect and implement best practice and ITIL aligned solutions for customers• Translate business requirements into intuitive and easy to use applications• Member of the user experience team, focusing on enhancing the Service Portal capabilities in ServiceNow• Member of the ITOM strategy & innovation team

- Work with clients from design through implementation of ServiceNow- Assist with pre sales meetings and product demonstrations- Architect and implement best practice and ITIL aligned solutions for customers- Translate business requirements into intuitive and easy to use applications- Key member of the User Experience team, focusing on enhancing the Service Portal & CMS capabilities in ServiceNow- ITOM strategy lead for pre-sales and delivery

- Work with clients from design through implementation of ServiceNow- Assist with pre sales meetings and product demonstrations- Architect and implement best practice and ITIL aligned solutions for customers- Translate business requirements into intuitive and easy to use applications- Key member of the User Experience team, focusing on enhancing the CMS capabilities in ServiceNow

Member of small team of Solution Consultants in the US East New England region. Work included:- Assisted sales representatives in initial and ongoing conversations regarding ITSM processes- Demonstrations of the ServiceNow platform to prospects and customers- Became a trusted advisor to prospects and customers during the purchasing process- Translated platform capabilities into real business needs, which would provide immediate value and ROI to the prospect or customer

Member of the pre sales team in the US East region. Work included:- Demonstrations of the ServiceNow platform to prospects and customers- Assisted in platform configuration during Proof of Concept engagements- Enhanced the User Experience in ServiceNow by building out portals in the CMS to match a company's branding- Lead internal trainings for the Inside Sales team on the ServiceNow product, and provided industry background knowledge- Lead internal trainings for the Solution Consulting team on specialized applications and areas on the platform- Developed an application on the ServiceNow platform to automate a repetitive, manual monthly process- Key member in sales force of East region for bringing the Business Edition (Express) product to market

Operations Build Team- Work in a BSD and Linux server environment- Participate in 24x7 on-call rotation- Ensure uptime of DNS and Email infrastructure- Monitor and maintain hardware and services in seventeen datacenters around the world

- Setup and maintain a Linux and Windows PC lab environment- Manage multiple user accounts and file shares- Assist students with troubleshooting support

Service Assurance, OAI-sys- Use a proactive approach to managing the IT infrastructure- Utilize Linux scripting and Excel to extract/analyze software trending- Work with BMC Event Manager, BMC TM ART & HP SiteScope- Assist with migration from Emergin to xMatters page/alerting software