• Enterprise Helpdesk Support on the Technology Service center over 5,000 Clients• Supporting Microsoft Office 2016-O365 suite products• Supporting Microsoft Azure Identity access management products• Active Directory and Exchange Server (2013-2016)Management Administration• Identity access manage accounts for active directory, VPN , BitLocker and RSA Token authentication• Service now, Spiceworks, and Citrix technology Customer support management apps.• Supported MS Windows 7 – windows 10, Mac Operating Systems.• Implemented, Installed Network Printers on TCP/IP Network• Managed Wireless Mobile Devices ( iPhones , iPads and Androids)• Managed Citrix Cloud Storefront environment using Citrix Virtual App desktop service

Helpdesk Specialist/ Engineer response Jan 2017 – June 2018• Enterprise Helpdesk Support on the Technology Service center over 5,000 Clients• Supporting Microsoft Office 2010-O365 suite products• Active Directory and Exchange Server (2010-2016)Management Administration• Identity access manage accounts for active directory, VPN , BitLocker and RSA Token authentication • Service now, Autotask, Spiceworks, and Citrix technology Customer support management apps.• Supported MS Windows 7 – windows 10, Mac Operating Systems. • Implemented, Installed Network Printers on TCP/IP Network• Supported Cisco and Avaya phones on VOIP PBX Network Phone system• Managed Wireless Mobile Devices ( iPhones , iPads and Androids)• Utilize Vistara to manage PC / Servers to implement software packages and windows os updates

Systems Administrator• Performed systems administration responsibilities for Microsoft Windows Server based environment.• Managed VOIP TeleVantage Network Phone system• Managed MS Exchange server 365 and 2013• Active directory and group policy administration• Upgraded from windows XP/ 7 OS Environment to Windows 10 OS for Desktops and Laptops.• Managed Sonic firewall, Cisco routers , NetGear switches.• Managed physical and virtual host servers through VMware - Hyper-V ,vSphere Virtual Networking.• Managed 24 hr - 7 day week Helpdesk for over 500 employees

Systems AdministratorPerformed Systems Administration including creating and managing user accounts for over 50,000 employees on Exchange and Domino Servers. Responsible for administrating and maintaining Exchange and Domino Server based Systems.Responsible for resolving service requests working on a Corporate Information Technology Helpdesk. Providing phone and E-mail support, including connection, software and installation issues. Trouble shooting and resolving issues with Exchange and Notes Client/Server, DNS, VPN, TCP/IP, MS IE, Symantec Client Security Anti-virus and Firewall Server/Clients, Symantec Message Labs, Passthru Server connections, AD accounts, Wireless Handheld Devices( Blackberry, iPhones & iPads) and Altiris Client/Server.Configured and build desktop pc’s and laptops on Windows OS platformsInstalled, Managed and Experience with Microsoft Office 365 and 2013 packages Installed and supported Symantec Endpoint Protection and MessageLabs, Exchange and Domino Servers.Managed and Experience with System Center Configuration Manager (SCCM)Managed Active Directory user and group accounts for Microsoft Server environment. Experience in Active Directory Domain Services (AD DS)Implemented and Experience with MS Windows Server 2012 and Window Server Update Services (WSUS)Installed, maintained and supported Mobile application device Servers, including Mobile Iron, Good for Enterprise, and Blackberry Enterprise. Administered and maintained backup systemsConfigure notification in Symantec Security Information Manager (SSIM) for IT security and Virus related threatsUsed Security Software application to log IT Security and Virus threat incidents Worked with CSC Domain Manager in obtaining Trusted Secure Certificates for Domain expirations Manage customer SSL renewals, DNS changes, domain requests/renewalsAdminister users and devices using McAfee Endpoint Encryption Manager Hyper-V/VMware 3.5 management for virtual servers environment

September 1999 - May 2000 GTE Data Systems Temple Terrace, FL Network Administrator• Network Administrator for MS Windows based Servers. Installed, Managed and Supported MS Exchange/Notes Domino Servers on NT 4.0 Platform for a LAN/WAN ATM based Network. Engineered and planned for new servers, routers, switches and hubs on network.• Installed, Administered and Maintained MS Windows 95, 98 NT 4.0, NT Server Operating Systems on numerous models of PCs and Laptops. Configured SMTP, TCP/IP, NetBUI, IPX/SPX, DNS, DHCP, WINS and RAS for servers and desktops. Performed network administration including creating and managing user accounts for over 10,000 employees on MS Exchange and Lotus Notes. • Developed and Maintaining Company Intranet Web Pages and Databases using MS FrontPage and SQL.

• System Administrator for Notes/Domino and MS Exchange Servers. Installed, Managed and Supported Lotus Notes Domino and MS Exchange Servers on PC based Platforms for a LAN/WAN ATM based Network. Engineered and planned for new servers, routers, switches and hubs on network. Involved in Designing and implementing a new TCP/IP network.Performed network administration including creating and managing user accounts for over 1,000 Users on Lotus Notes Domino and MS Exchange mail systems. Developed and Maintaining Lotus Notes and Access databases. Maintained USMC web pages and databases using MS FrontPage and MS Access.Specialized in maintaining e-mail messages dealing with World Wide Electronic Mail, large corporate address books, Banyan Vines, Simple Mail Transfer Protocol (SMTP) and the Electronic Library Mail Service (ELMS) mainframe. Responsible for monitoring, coordinating the technical support of and assisting in the resolution of LAN / WAN problems for the Marine Corps Network Operations Center. Helpdesk Manager Supervisor for a 24 Hr. - 365 days a year 15 personal IT Helpdesk. Supported over 1,000 users on base and deployed overseas. Responsible for scheduling personal and resolving issues related to incoming phone calls and tickets to 24 Hr. helpdesk. Creating new mail accounts, list updates access to servers and printers, hardware and software installations.IT Security technician conducted network analysis monitoring using Network Intrusion Detection Systems detecting outside threats to secure network. Worked closely with FBI pentagon personnel in locating threats to DOD networks. Top Secret TS1 clearance obtained. Operating Systems MS Windows NT 4.0 Server and Workstation, As400's, Windows 95, 98 & 2000, Lotus Notes, Domino, Banyan, DOS and UNIX. Network Protocols include: IPX/SPX, TCP/IP, Ftp, Telnet, NetBEUI, X.25, FDDI, Ethernet, Token Ring Software include: Lotus Smart Suite 96, MS Front Page, Beyond Mail, MS Office '97, '2000, MS Exchange