Pauric Murphy Email & Phone Number

Lough Derg, Pettigo, Co Donegal

My main responsibility was charging customers to the Island admission and registering there details at reception. Other duties including communication with customers to Lough Derg by phone, email, and in person.Administrative support to Management including filing, preparation of reports and cash handling.

Lough Derg, Pettigo, Co Donegal

My main responsibilities were :-Cleansing the original CRM System of duplicate data, while cleaning the data.Updating the current Pettigo Parish website and other Parish responsibilities including updating reports and cash handling. Other duties including communication with customers to Lough Derg by phone, email, and in person.Administrative support to Management including filing, preparation of reports and cash handling.

Ida Business Park, Ballycoolin Industrial Estate, Blanchardstown, Dublin 15

Technical Support Analyst (UAM) CPL (IBM) 2011-2013• The first point of call for many clients, I ensure all queries (telephone, written or electronic) are dealt with effectively and efficiently• Responsible for administration of the domain accounts through active directory and recently exchange accounts for over 30,000 clients.• Administering security conscience systems and adhering to strict Audit regulations with tight deadlines.• Update a list of users who need adding to… Show more Technical Support Analyst (UAM) CPL (IBM) 2011-2013• The first point of call for many clients, I ensure all queries (telephone, written or electronic) are dealt with effectively and efficiently• Responsible for administration of the domain accounts through active directory and recently exchange accounts for over 30,000 clients.• Administering security conscience systems and adhering to strict Audit regulations with tight deadlines.• Update a list of users who need adding to specific Active Directory groups.• IT Helpdesk for User Access Management – Bank of Ireland, responsible for creating new accounts for BOI employers, granting clients access to systems, resetting/unlocking clients’ passwords, dealing with the SLA and team leaders, opening and training new staff members Show less

The escalations manager has to chase resolution groups for updates on cases that have gone out of the Service Level Agreement (SLA) and deal with client complaints.This involves dealing with clients who were very anxious and eager to get the cases resolved as quickly as possible.The escalations manager has to communicate with the service desk manager regularly and also update the clients regularly with feedback from the resolution groups.The escalations manager also has… Show more The escalations manager has to chase resolution groups for updates on cases that have gone out of the Service Level Agreement (SLA) and deal with client complaints.This involves dealing with clients who were very anxious and eager to get the cases resolved as quickly as possible.The escalations manager has to communicate with the service desk manager regularly and also update the clients regularly with feedback from the resolution groups.The escalations manager also has a responsibility to find out why the Service Level Agreement (SLA) was breached and improve the quality of the service. Show less

The coach is the first point of contact to support the technical Support Analyst.Training is a huge part of the role ensuring the analysts have all the training needed and if not schedule training or refresher training as needed.The coach has to approve new processes and procedures of new projects that fall on the team.

Ireland, Dublin

Currently support a Bank being responsible of every aspect of User Access Management. Lotes Notes, Exchange, Active Directory, AS400, Mainframe RACF Administrators

Health Services Skills Qqi Level 5, Health Services, Distinction

Activities and Societies: Infection Prevention, Care of the Older Person, Care Support, Care Skills, Communications, Work Experience.

Bachelor Of Science (Honours) In Applied Computing, Comercial Programming, Computer Architecture & Design