Patrick Austin Email & Phone Number

Charleston, South Carolina, United States

Charleston, South Carolina, United States

Charleston, South Carolina Area

Incident and problem handlingChange managementApplication Performance Monitoring – Alarm handling, optimization of tools, development of new monitoring/scriptsMaintenance of the technical environmentProactive health checks / Automation of proactive health checksSystem administration in Windows Server environmentDatabase administration for MS SQL environmentsDocumentation and transition of new applications to the service

Charleston, South Carolina Area

Managed on-call scheduling and offshore workers hours as well as day-to-day management of project and operational tasks. Assisted with annual performance reviews as needed. Supported 125+ Clustered SQL Server instances (3-4 servers each and nearly 2000 databases spread across 3 data centers.) Ensured optimal performance, stability and backup of databases and clusters which support all of the backend and frontend applications for development, quality assurance, and production. Worked with application team to support internal and 3rd party applications within the database scope. Wrote and supported code used in automated database refresh jobs as well as database maintenance. Managed all application and user level access to the databases. Conducted the quarterly SOX audit and the Payment Card Industry (PCI) and Required Business Access Control (RBAC) audits on a semi-annual basis. Worked in a team environment providing support and guidance on all faces of the database environment.

Greenville, South Carolina Area

Maintained and administered Microsoft SQL Server 2000 and SQL Server 2008 as back-end for current ERP/CRM software (Epicor) and new ERP/CRM software (Tigerpaw) for separate business unit. Worked with Senior DBA/Software Engineer to develop and maintain stored procedures and triggers. Responsible for development of all company reporting requests utilizing SAP Crystal Reports (XI and 2008) and managed via Crystal Enterprise Server 9. Oversaw virtualization of current Crystal Enterprise Server 9 onto new VMWare ESXi 5.1 infrastructure. Provided front and back-end support for all Epicor Enterprise/Clientele ERP software modules. Managed and supported a current migration to Tigerpaw CRM and Service Management software to include; Spin-up of new VMWare Windows Server instance; Data migrations from current SQL Server 2000 install to new SQL Server 2008 install; and Tigerpaw installation.

Greenville, Sc

Worked directly with the owner and EVP/Sales to develop and market the Star2Star VOIP system. Created and maintained document of technical specifications for product design and implementation. Provided support in the form of on-site visits, webinars and conference calls for Teleco Channel Dealers and Teleco Regional Sales VPs. Participated in weekly status meetings with Star2Star Sales Engineering Team. Maintained all current products and pricing along with relevant discount structures. Maintained products/pricing for company eCommerce and front/back office systems (Epicor). Created email blasts utilizing HTML and CSS markup languages. Provided technical advisement for Teleco Channel Dealers and Regional Sales VPs. Responsible for 1000+ products ensuring they were tracked inside the ERP System, warehousing inventory pricing and discount structures.

Greenville, South Carolina Area

Provided in-house technical/configuration support on all current products for Dealer Channel Technicians. Handled all technical evaluations of proposed products. Supported in-house IP-PBX, supervised all BETA testing for Toshiba, NEC and Ipitomy product lines. Worked with Product Development testing new software and hardware for PerfectVoice© systems.

Greenville, South Carolina Area

Larchmont, Ny

Technical School, Computer Technologies, A

Business Management