Dr Pauwlina Cyca Md Email & Phone Number

Calgary, Ab, Ca

Western Canada

• Directing the design, development, implementation, and maintenance of programs, policies, and procedures to assist Banner Members in growing their pharmacy practice.• Execute business initiatives and ensure pharmacies are equipped and prepared to implement, ensuring communication plans on change are disseminated timely. • Foster working relationships with provincial regulatory bodies and pharmacy association groups.• Proactively plan regular activities (clinical business plans, continuous education and pharmacy visits) based on key business priorities.• Support new Banner Member onboarding and training of existing programs. OPERATIONS & PROCEDURES• Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensuring that national pharmacy standards are integrated.• Promote and support the execution of patient care services available with the scope of practice for each province.• Strive for continuous improvement in company growth and maintain a thorough understanding of the competitive landscape.• Review and analyze current, past and new business opportunities for compliance and cost savings for Banner Members. • Responsible for monitoring changes in government program requirements and designing changes with technology, processes, and policy to meet such changes.

Calgary, Canada Area

Working within the Rexall Health Solutions framework: Ensures every store and site meets and exceeds their service, sales, profit, training, gross margin, shrink, labour and recruiting targets through operational excellence and superior leadership. Identify opportunities, develop and implement action plans, and accountable for the success of store operations and the profitability of all stores in the Alberta region. SCOPE OF OPERATIONSOutpatient Hospital PharmaciesLong Term Care PharmaciesMethadone Clinics IV/Infusion pharmaciesResponsible for monitoring the operation of pharmacy departments through its Pharmacy Managers by formulation and monitoring Pharmacy policies and procedures to ensure compliance with regulations and policies.Responsible for ensuring that clinic stores within the district achieve and maintain budgeted sales, gross margin, expense, EBITDA, inventory targets, labour costs, shrink, and controllable store expenses.Partners with District Manager to ensure retail stores achieve and maintain budgeted sales, gross margin, expense, EBITDA, inventory targets, labour costs, shrink, and controllable store expenses.Oversee pharmacy purchases to ensure products needed are only allocated from designated suppliers and specific brand products, and recommending additions and deletions where warranted.Ensure store level control of narcotic reconciliation processesResponsible for ensuring the compliance of all reports and financial information to Rexall Support Centre in a timely mannerEnsure staff are customer service focused in order to achieve exceptional patient care while controlling wagesResponsible for pharmacy human resource activities: recruitment, training, developing and motivating staff, performance evaluations, disciplinary procedures, employee relations and labour relations, and relief scheduling as required.Serving as an advisor for pharmacy management.Actively participates in recruitment of pharmacy students and interns

British Columbia

Liaises closely with Associates, pharmacy teams and District Managers to ensure consistency of operational standards, pharmacy services, execution of Pharmacy programs, achieve targets and foster an environment of continuous improvement.Accountable for the success of Pharmacy Operations and Pharmacy profitability of all stores in my assigned region.Analyze pharmacy count, sales, margins and expenses to monitor financial success of each location, highlight potential growth areas, and ensure the Associates are on target to meet common year plan goals.Monitors Pharmacy business systems in each location to highlight and recommend opportunities for improvement.Understands each pharmacy’s potential growth and financial achievement within its given marketplace, identifying the levers requiring activation to reach that potential, and developing, in partnership with the Associate, a store specific strategy to ensure each store is successfully profitable relative to its capabilities.Liaise with stores and corporate stakeholders on issues relating to pharmacy practice and patient care including college inspections, suspected narcotic losses, medication errors and IT dispensary concerns, to resolve issues promptly and effectively.Develop and communicate action plans to successfully implement Corporate Pharmacy initiatives efficiently.Maintain current knowledge of pharmacy operating guidelines and monitor changes to legislation that impact pharmaceutical business to ensure all retail stores operate in strict accordance with regulatory mandates.Responsible for providing a smooth and successful transition of Associates and store transfers / acquisitions, ensuring correct operational standards are being implemented and operational procedures are followed within pharmacy.Identify and develop potential Associates and provide proposals and recommendations to the VP of Operations as well.

Calgary, Canada Area

As an Associate-Owner, I actively manage and oversee the day to day operations of all aspects of my Shoppers Drug Mart licensed business.Monitored inventory management, scheduling, staff training, labour, product offering, implemented new standards and procedures in all store aspects, human resource management (educating; performance management; corrective instruction; hiring; recruitment and retention; developed employee agreements / contracts / incentives and selection criteria; employee development) for teams of 12-54 people.Responsible for the planning, logistics, reporting and monitoring of budgeting documents (Common Year Plan, Profit and Loss Balance sheets), program and project budgets, Key Performance Indices such as (but not limited to): wage cost / script, sales per labour hour, inventory cost, gross profit margin etc.for budgets of 9 Million, and 3.4 Million dollars annually for my respective stores.Pioneered a pharmacy services clinic based model of care servicing patients with no family physician afflicted by specific disease states.Managed multi-unit healthcare services in conjunction with a physician clinic, diagnostic imaging, dentistry, occupational therapy, physiotherapy, optometry, home health care, pharmacy, dermatology services. Successfully acquired Alberta Aids to Daily Living Vendor status and leveraged access to high-need patients to provide superior interdisciplinary patient care. Earned Additional Prescribing Authority (AB)Recognized by the Riverview Business community and awarded the Business Growth and Innovation AwardRecognized by SDM Corporate Regional for highest Customer Satisfaction Index in the Region for 2 years and ongoing. Achieved a 98% and 92% respectively on Employee engagement and satisfaction with respect my leadership; a 40% increase over previous surveys. Managed teams from 12-54.Developed store teams into managers / pharmacists / Associate Owners / MBA executives

New Brunswick, Canada

Performance as Rx Specialist: Rolled out a Standardized Documentation process (Acuro) for BC pharmaciesConducted regular pharmacy /store visits (90/41 BC/NB) throughout the yearDigital Pharmacy, Autorefill Enrolment, Digital Account verification increased over 500% in 4 periods. Customer Service overall Rx satisfaction Year end index was 109.57, the highest in the country (NB)Wage cost / Script Year end finished at 4.70 vs a plan of 4.71 (NB)Professional services year end index was 137.91 to plan (NB)All Stores/Associates/Pharmacists Injection certified and providing injections, All Associates prepared to legally offer minor ailment prescribing (BC/NB)

As an Associate-Owner, I actively managed and oversaw the day to day operations of all aspects of my Shoppers Drug Mart licensed business. I used my business insights to maximize the success and profitability of my business while growing the Shoppers Drug Mart brand.Motivated and inspired my team to do and be their best translated to success not only for my team but also for my patients and business.Provided High Level Patient CareMy professional skills and leadership in the Pharmacy was a core focus of my week. I was directly involved in achieving ongoing success in the Pharmacy side of the business.

Moncton, Nb

checking prescriptions for accuracy,counseling on prescription medications,OTC counseling,health management consulting,participation in SDM programs including cognitive/enhanced servicescollaboration with pharmacy assistant to accurately dispense prescription medications.

New Brunswick, Canada

New Brunswick, Canada; Guelph Ontario

Doctor Of Medicine - Md, Medicine

Bachelor Of Science (Bsc), Pharmacy

Activities and Societies: Self Assessment Committee: Worked with faculty and staff to prepare the self assessment accreditation document.

Graduate Studies (Msc), Biology Epidemiology

Activities and Societies: ToastmastersStudied virus transmission via Insect virus vectors.

Bachelor Of Science (Bsc), Biochemistry

Activities and Societies: UNB Toastmasters Club for Public Speaking Biochemistry SocietyHonors by Thesis