Application Support Engineer
● Handling the user requests via email and through Ticketing Tools and resolving those tickets with in SLA according to the client.● Writing the SQL queries to fetch the data from Database according to the client requirement.● Finding the new ways to resolve the issue with in SLA.● Working on different types application POS, MPOS & Stylus● Assisting the other team members while working on patch deployment.● Updating the team members to new changes done by development team.● Involved in Operations, Application, Production & Maintenance of business.● Responsible for providing support in Store, L1 levels depending on priority and.● Monitoring the alerts to reduces the issue based on daily base● Understanding and troubleshooting complex customer issues on production environment.● Identifying the Root Cause Analysis (RCA) of Application/Production Issues and resolving those issues.● Communicating with l 2 & L3 Team members to fix the critical issue or repeated issue in production/application level (If any change or more analysis required).● Promotion updates checking Centralized Vs Store level on daily basis.● Sales data (Rt logs) update in FTP server on daily basis.● Monitor the daily data backup of Production Server on daily basis.● Problem resolving and escalation of ticket raise and maintain daily basis.● Helping to operation team generation of various Issues.
