Pavan Dusara Email & Phone Number

Ruislip, Gb

London, United Kingdom

• Management: conducting regular 121s with individuals to review performance against priorities and provide support when required. Raise issues/concerns with individuals and escalate any issues to my senior manager when required• Responsible for creating and upkeeping multiple Jira projects to schedule, track and collaborate effectively and efficiently between multiple teams within the company. Including providing training, managing users, keeping Standard Operating Procedures (SOPs) up to date• Creating multiple Power BI reports to analyse data using various metrics and interactive visualisations. Also running reports from SAP to Excel to investigate and cleanse master data• Leading and supporting on major projects with the business, qualifications such as; T Levels, Qualification Wales, End Point Assessments and more• Leading and supporting weekly/monthly/yearly tasks for example updating qualification fees annually• Attending multiple incident meetings and analysing root causes for the issues, as well as, implementing lessons learned from the incident. Also, creating and raising awareness on a department risk log to adhere to compliance and regulatory requirements• Becoming an integral team member with regular communications/meetings with internal & external customers• Training/upskilling and supporting new and existing team members, while planning, managing and taking ownership of workloads to meet critical deadlines.

Brentford

Duties include:• Creating pro forma invoices & packing lists for clearance purposes• Accurately raising sales invoices on ‘SAP’ and sending to copies to customers• Matching and upholding weekly Inventory Control Log reports on Excel and ‘SAP’ • Updating and creating prices (Purchase Orders) for customers using ‘SAP’• Checking and confirming Transfer Price (TP) for POs• Dealing with Export Bills and completing an insurance report regularly to ensure they are well documented in case of an incident• Dealing with customer and supplier queries and responding in a timely manner• Assisting with month end reporting• Assisting auditors with queries• Processing, monitoring and tracking large amounts of data• Assist with accounts receivables (AR) and accounts payable (AP)• Applying controls to streamline processes, ensuring they are evaluated and regularly reviewed

Oxford Street

Duties include:• Upholding the company’s high standard of customer service• Working in a team to meet company goals• Maintaining stock behind the scenes and ensuring they are easy to locate when required• Handling of delicate goods• Overlooking and understanding different situations as well as being flexible and taking on different roles and responsibilities• Using and training others on the John Lewis ‘Mainframe’, 'CSS', 'EPOS' & 'Salesforce' system• Training & managing Christmas temporary staff

Bsc, Business Management, Upper Second Class (2:1)

Modules included: Finance Statistics Leadership Management Operations Management Human Resources Marketing Economics

Education record